Cancellation Air Miles: Easy Method

What is Air Miles

AIR MILES is a Canadian loyalty and rewards program that lets members collect Miles through purchases and redeem them for travel, merchandise, gift cards, and other rewards. The program operates both as an aggregator of partner offers and, for travel, as an agent booking products supplied by airlines, hotels and car rental companies.

How to cancel Air Miles

• Identify what you want to cancel: a travel booking, a Dream Miles purchase, or your AIR MILES account. Travel bookings are governed by the underlying supplier; Dream Miles purchases are final; account closure is handled by AIR MILES.
• For travel bookings made through AIR MILES Travel, review the supplier and AIR MILES change & cancel rules first. Blue/Gold members may face CDN$25 - CDN$250 change/cancellation fees depending on product and timing; Onyx collectors typically pay no AIR MILES fee. Non‑refundable supplier products cannot be changed or refunded.
• To cancel a booking or request account closure online, sign into your AIR MILES account and follow the cancellation links for the relevant product; note supplier terms shown on the booking confirmation. If the online path is unavailable or you prefer paper, prepare a written cancellation request and send it by registered mail (raccomandata A/R) to the AIR MILES address below.
• If cancellation requires phone contact (for example, some supplier-only changes), call AIR MILES Travel or the supplier. Expect long hold times and prepare to provide booking references, account number, and proof of purchase.
• Keep copies of all communications, confirmations, and proof of registered mail delivery. If you believe fraud or account compromise is involved, report it immediately to AIR MILES and to your card issuer.

What happens when you cancel

If you cancel a travel product, AIR MILES will apply supplier rules first and may also charge its own change or cancellation fee (per the member tier). Access to bookings, boarding passes or hotel reservations will typically be revoked when a cancellation is processed. If you close your AIR MILES account, you will lose access to the account dashboard and any unredeemed rewards or unused Dream Miles may be subject to the program terms; Miles and Rewards have no cash value and the liability of AIR MILES is contractually limited.

Will I get a refund?

Refunds are not automatic. For travel, refunds depend entirely on the supplier’s terms as shown on your booking: non‑refundable fares and products are ineligible. AIR MILES does not provide a statutory 14‑day cooling‑off right for travel or rewards purchases. If a refund is allowed, credit card refunds are initiated immediately but can take up to 30 days to appear on your statement; Dream Miles refunds, when permitted, are usually returned to your account within up to five business days. Dream Miles purchases are generally sold as final and non‑refundable unless otherwise stated at point of sale.

Air Miles plans and pricing

Your consumer rights in Canada

There is no general 14‑day cooling‑off right under Canadian law for travel or rewards program purchases; your rights are governed by the supplier’s contract and AIR MILES’ terms. For flights, the Canadian Air Passenger Protection Regulations require carriers to provide refunds or rebooking for cancellations and certain delays within their control, but AIR MILES generally acts as an agent - so the airline’s obligations come first and AIR MILES’ seller/agent terms apply second. Be aware that AIR MILES may close or cancel accounts after 24 months of inactivity or for breaches of terms, and Miles are treated as non‑monetary with limited liability defined in the program terms.

Customer experiences

User reports are mixed. Some members have successfully recovered miles or resolved fraud issues after persistent contact with AIR MILES. At the same time, many reviewers report lengthy hold times, difficulty reaching responsive customer service, account lockouts or slow fraud handling, missing Miles credits from purchases, and usability problems with the website and app. Expect variability in outcomes and prepare documentation when seeking resolution.

Documentation checklist

• Account number and full name as registered with AIR MILES
• Booking reference(s) or reward confirmation numbers
• Proof of purchase: credit card statement, receipt, or supplier invoice
• Screenshots/emails showing offer terms, non‑refundable notices, or AIR MILES fees
• Copy of the written cancellation request and proof of registered mail delivery (tracking and signed receipt)

Common mistakes

Common errors include assuming all bookings are refundable (many travel products are non‑refundable), expecting a 14‑day statutory cancellation right, and buying Dream Miles believing they can be returned - Dream Miles purchases are typically final. Other mistakes are not checking supplier cancellation rules before booking, failing to keep booking and transaction evidence, and relying solely on phone calls without following up in writing or by registered mail especially if a dispute is likely.

Comparative recap

After cancelling

After you cancel, keep all confirmation emails and the registered mail receipt. Monitor your credit card statement for any expected refunds and check your AIR MILES account for Dream Miles adjustments. If you do not receive an agreed refund within the stated processing time, follow up in writing and retain the correspondence. For disputes regarding airline obligations, reference the Canadian Air Passenger Protection Regulations. Useful links: AIR MILES Travel terms and conditions - travel.airmiles.ca terms; AIR MILES general terms - airmiles.ca terms; AIR MILES travel FAQ - travel.airmiles.ca FAQ; Canadian Air Passenger Protection info - canada.ca.

Address

P.O. Box 602, Station A, Scarborough (Toronto), ON M1K 5K7, Canada