Cancellation Great Destinations Timeshare: Easy Method

What is Great Destinations Timeshare

Overview

Great Destinations Timeshare is a vacation ownership program that sells rights or memberships to book accommodations at affiliated resorts. Ownership typically involves an upfront purchase or membership fee plus ongoing maintenance fees and contractual obligations. The company has been the subject of mixed customer feedback, including reports of booking and service issues.

How to cancel Great Destinations Timeshare

• Determine your legal rescission window: if your contract was signed in Quebec, you have 10 days to cancel without fees starting the day after you receive your copy of the signed contract; if the 10th day falls on a weekend or statutory holiday, the deadline extends to the next business day. There is also a statutory right in Quebec to cancel within one year with no penalty. Refer to your provincial rules if you are outside Quebec.
• Prepare a written cancellation letter that clearly states you are exercising your legal right to rescind/cancel the timeshare contract, quote the contract date, include your name, account/membership number, and request confirmation of cancellation and any refund owed.
• Attach a copy of the signed contract (front page showing signature) and any proof of delivery/receipt of the contract if available.
• Send the cancellation by certified mail / raccomandata A/R (or another trackable method) to ensure proof of delivery. Use the address: 3536 Concours, Suite 130, Ontario, CA 91764, USA. Keep copies of everything and the delivery receipt.
• Request written confirmation from Great Destinations and document any phone calls (date, time, name of representative). If the company does not acknowledge the cancellation in a timely way, escalate to your provincial consumer protection agency and consider filing a complaint with the Better Business Bureau and consumer complaint sites.

What happens when you cancel

If you successfully cancel within a legal rescission period (for example, Quebec’s 10-day window), the contract is voided without fees or penalties and any funds paid should be returned according to the provincial consumer protection rules. Outside statutory rescission periods, cancellation outcomes depend on your contract terms and the company’s policies. Membership access, booking privileges, and online account access are typically terminated on cancellation; renewal charges and maintenance fees should stop once the cancellation is effective, although some customers report continued billing or collections actions if the company disputes the cancellation. Keep records of confirmations and billing statements to contest any erroneous charges.

Will I get a refund?

If you cancel within the statutory rescission period (e.g., the 10-day right in Quebec), you are entitled to cancel without fees or penalties and should receive a refund of amounts paid as required by provincial law. Outside those protected periods, refunds are not guaranteed; multiple consumer reports indicate Great Destinations has frequently denied refunds, required payments to exit contracts, or otherwise refused to process cancellations. If you believe you are entitled to a refund under provincial law or contract terms but the company refuses, you may need to escalate to your provincial consumer protection office or seek legal advice.

Great Destinations Timeshare plans and pricing

Your consumer rights in Canada

Consumer protection varies by province. In Quebec, specific rules give buyers a 10-day rescission (cancellation) right for timeshare accommodation contracts starting the day after receipt of the signed contract copy; if the tenth day is a weekend or statutory holiday, the deadline extends to the next business day. There is also a provincial right to cancel within one year with no penalty. There is no federal 14-day cooling-off right specific to timeshares identified in the sources provided. If you are outside Quebec, check your provincial consumer protection agency for applicable rules and timelines.

Customer experiences

Customer reports are mixed but include a number of serious complaints. Several customers have reported difficulty obtaining responses to cancellation requests, denial of refunds, unexpected increases in maintenance fees, problems using booking platforms, and aggressive sales or collections practices. There are also isolated or ambiguous positive notes (for example, ownership continuity despite claims of business closure). Because of this pattern, many consumers recommend strict documentation, using statutory rescission windows whenever available, and escalating promptly to consumer protection authorities if the company is unresponsive.

Documentation checklist

• Signed contract (copy showing your signature and date)
• Receipt(s) of payment or bank/credit statements showing purchase
• Written cancellation letter stating you are exercising your rescission right (date, contract details, membership/account number)
• Proof of delivery for the cancellation (certified mail tracking, raccomandata A/R slip, courier tracking)
• Records of communications (emails, dates/times of calls, names of representatives)
• Copies of any notices, invoices, or collections letters

Common mistakes

Common mistakes include missing the statutory rescission deadline (for example, not counting the 10-day period from the day after you received the signed contract), failing to send a written, dated cancellation request with adequate contract details, not using a trackable delivery method to prove notice, and not retaining copies of all correspondence. Another frequent issue is assuming the company will process cancellations or refunds quickly; given multiple consumer reports of delays or refusals, immediate documentation and escalation (consumer protection agency, BBB) are advisable if you do not receive timely confirmation.

Comparative recap

After cancelling

After you send your cancellation, keep your proof of delivery and follow up in writing if you do not receive confirmation within a reasonable period (for example, 14 days). If Great Destinations does not acknowledge or disputes the cancellation, file a complaint with your provincial consumer protection office (for Quebec, see the Office de la protection du consommateur), consider filing a complaint with the Better Business Bureau, and keep records in case you need to involve a lawyer or small-claims court. Useful resources: Office de la protection du consommateur: Timeshares - OPC (Quebec); Better Business Bureau: BBB; consumer complaint aggregators for patterns: PissedConsumer and ComplaintsBoard. Consider seeking legal advice if the company continues billing or places adverse information on your credit report.

Address

Send certified / trackable cancellation notices to:

Great Destinations Timeshare
3536 Concours, Suite 130
Ontario, CA 91764
USA