Cancellation Koho: Easy Method

What is Koho

Koho is a Canadian fintech that offers a prepaid spending account and debit card with budgeting tools, cash back, and optional credit-building and insurance products. It combines an app-driven interface with features such as early deposits, virtual cards, and international money transfers, positioning itself as an alternative to traditional chequing accounts.

How to cancel Koho

• Cancel a KOHO plan (subscription) via the app: Open the KOHO app → My Plan → Change my plan → Cancel my plan. Via web: sign in at web.koho.ca → My Plan → Manage my plan → Cancel plan. Plan benefits continue until the next billing date.
• Cancel an International Money Transfer: If the transfer is still in setup or awaiting information, you can cancel in the app. A full refund is possible within a short grace window (about 3 minutes); if funds have already been sent, cancellation is not possible.
• Cancel Cover (cash advance feature): In the app go to Cover → tap the settings icon → Cancel Cover. On cancellation the outstanding cash advance is either recollected after the 30‑day subscription period ends or can be repaid immediately.

What happens when you cancel

When you cancel a paid KOHO plan your plan benefits remain active until the end of the current billing period; you will not be billed for subsequent periods. For features like Cover, cancellation stops future billing but any outstanding advance will still need to be repaid either immediately or through the final collection process described by KOHO. Account access to the KOHO app and your balance generally remains available unless KOHO closes or locks the account for other reasons. KOHO retains account transaction records according to its policies and applicable law; if you need personal statements, download them before closing the account.

Will I get a refund?

KOHO plan purchases are non‑refundable, so cancelling prevents future charges but does not produce a refund for already charged plan periods. Merchant refunds issued to your KOHO card typically appear in your account within 2 - 3 business days, though payment processing can delay it up to 7 business days. For international transfers, a refund is possible only if the transfer is cancelled early (for example during the setup/awaiting info stage) and may be covered by a narrow grace window; once funds are sent, you cannot cancel and will not receive a refund. If a refund is processed to a cancelled, locked, or expired card, KOHO applies the refund if the merchant processed it before the card was cancelled; if your card is locked you should unlock it to accept a refund, otherwise the refund may be declined. For travel insurance products sold through partners (e.g., TuGo), KOHO does not process refunds - contact the insurer directly.

Koho plans and pricing

Your consumer rights in Canada

If you have an unauthorized or disputed transaction you can initiate a dispute (chargeback) through the KOHO app; according to KOHO policy you must start the dispute within 90 calendar days of the transaction or expected delivery date. Chargeback investigations can take up to 90 days to resolve. Merchant refunds normally post within 2 - 3 business days but can take up to 7 business days because of payment processing. Plan subscriptions are non‑refundable under KOHO’s stated policy, so cancel ahead of the next billing date to avoid future charges. If you cannot resolve a serious problem (fraud, trapped funds, unresolved complaints) with KOHO, you can escalate to federal or provincial consumer protection authorities such as the Financial Consumer Agency of Canada (FCAC) or your provincial consumer affairs office; keep full documentation when doing so.

Customer experiences

Reviews are mixed. Many customers rate the KOHO app highly (App Store rating ~4.8) and praise its no‑fee model (when conditions met), budgeting tools, virtual card convenience, early direct deposits, cashback, and interest on balances. However, negative reports include allegations of unauthorized activation of paid features, problems with credit‑building services, difficulty connecting or accessing accounts, delayed or declined refunds, account closures with trapped funds, and challenges with customer support (long waits, automated responses). Several threads report frustration with fraud detection and reimbursement outcomes; those experiences underscore the importance of saving evidence and escalating unresolved issues promptly.

Documentation checklist

• Account details: full name, email, phone, KOHO account ID; plan name and billing date.
• Transaction evidence: screenshots of charges, transfer IDs, merchant refund confirmations, bank statements showing attempted refunds.
• Communication logs: dates and copies of chats, emails, and in‑app messages with KOHO support.
• Cancellation proof: screenshots showing you cancelled in the app or web, and any confirmation number.
• Delivery method proof: if sending a physical cancellation or complaint, use registered mail and keep tracking/return receipt; send to the KOHO address below if required.

Common mistakes

Common errors include assuming a plan cancellation will produce a refund (KOHO plans are non‑refundable), waiting until after the new billing date to cancel (which results in being billed for the next period), attempting to stop an international transfer after funds have already been sent, and failing to keep proof of cancellation and communication. Another frequent mistake is not unlocking a locked card before a merchant processes a refund, which can cause the refund to be declined. To avoid problems, cancel ahead of the next billing, gather documentary proof, and confirm merchant refund timelines.

Comparative recap

After cancelling

After you cancel, download and save any statements or receipts you may need for taxes or records. If you expect merchant refunds, monitor your KOHO balance and unlock the card if you previously locked it. For travel insurance refunds contact the insurer directly (e.g., TuGo). If you have unresolved disputes, start a chargeback through the app within 90 days and keep all supporting documentation. For help articles and next steps see KOHO’s Help Centre at KOHO Help Centre, KOHO features/pricing at koho.ca/features, and log in at web.koho.ca. If you need to contact KOHO by mail or send registered correspondence, use the address below and keep the return receipt.

Address

33 Bloor Street East, Suite 300, Toronto, Ontario M4W 3H1, Canada