Cancellation Ourmediashop: Easy Method

What is Ourmediashop

Our Media Shop (often shown as Ourmediashop) is a UK-based retailer and subscription service that sells print and digital magazines, special editions and one‑off back issues. It lists prices in GBP and operates subscriptions, trial offers and one‑off sales through its website and customer services channels.

How to cancel Ourmediashop

• Contact customer service via the website contact form or by phone and request cancellation of your print or digital subscription; you may cancel at any time and will be eligible for a full refund on any outstanding issues. Include your order/subscription number, account email and billing details.
• If you have a trial subscription, cancel at least 14 days before your next payment date to avoid conversion to the full paid rate.
• For one‑off products (special editions, back issues) you have 14 days from receipt to cancel (28 days for overseas deliveries). To cancel a purchased good under this cooling‑off right you must return the item; return costs are normally your responsibility unless an exception applies.
• If you prefer a written, dated cancellation notice, send it by registered mail (raccomandata A/R) to the company’s UK address: Our Media Ltd, 3 Queensbridge, Northampton, NN4 7BF, United Kingdom.

What happens when you cancel

When you cancel a subscription Our Media Shop will stop future renewals; for subscriptions you should receive a refund for any outstanding issues (see refunds section). Access to digital content may end at the point your paid period or licence expires depending on the product. The company retains customer and order information in line with its privacy policy and to process returns and refunds. Statutory consumer rights are not affected by cancellation and remain available to you.

Will I get a refund?

If you cancel an ongoing print or digital subscription you will receive a full refund for any outstanding issues owed to you. For one‑off goods cancelled within the cooling‑off period you must return the items; you will be refunded for the goods and standard delivery, subject to deductions for any diminished value or if you choose an expensive return method. Refunds are made to the original payment method within 14 days of the company receiving the returned goods or, for subscriptions, within 14 days of cancellation. Introductory or trial offers that roll into a paid subscription will be charged at the standard rate if not cancelled before the trial ends; there are no special refunds beyond the standard terms in those cases.

Ourmediashop plans and pricing

Your consumer rights in Canada

Under Canadian federal and provincial consumer protection laws, you generally have a 14‑day cooling‑off period for mail‑order and online purchases; Our Media Shop’s 14‑day return policy for one‑off goods aligns with those statutory rights. You also have rights regarding timely delivery: repeated or persistent failure to deliver can amount to a breach of contract and may entitle you to a refund or compensation. Statutory rights remain unaffected by the seller’s site migration or internal processes. If you purchased through a platform (Apple App Store, Google Play) platform‑specific refund rules may also apply separately for digital purchases accessed via those ecosystems.

Customer experiences

Public reviews show a number of negative experiences: customers report magazines or orders not arriving, delayed deliveries, double charges and slow or unresponsive customer service that often sends automated replies and fails to follow through on replacements or refunds. Some customers say refunds were promised but not seen on their bank statements. There are fewer (or no) prominent verified positive review examples in the information reviewed, so consider these reported issues when deciding how to pay and which delivery tracking or proof to keep.

Documentation checklist

• Order/subscription number, account email and full name; proof of purchase/payment (receipt, bank statement); dates of order and attempted deliveries; screenshots of your subscription/trial page; photos of returned goods (if applicable); tracking numbers and written cancellation notice (if sent by post).

Common mistakes

Common mistakes include not cancelling a trial at least 14 days before the next payment, failing to keep order numbers or proof of payment, and relying solely on automated replies without getting a written confirmation of cancellation. For one‑off returns, people sometimes fail to obtain or keep tracking for the return shipment - that can delay or prevent a refund. Another frequent error is assuming platform app stores’ refund and cancellation rules apply when the seller’s site is the point of sale; if you purchased via a platform, check platform‑specific policies too.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation, return tracking and refund transaction. If a promised refund does not appear within 14 days of cancellation or the company receiving returned goods, contact your payment provider to dispute the charge and keep all correspondence. For further information or to escalate, check the company’s Terms & Conditions and FAQ, and consider contacting provincial consumer protection offices or filing a complaint with the Better Business Bureau or similar services.

Helpful links: Government of Canada - Consumer information, BBB Canada. For company terms and FAQ, check Our Media Shop’s website pages (search for Terms & Conditions and Help/FAQ on their site).

Address

Our Media Ltd
3 Queensbridge
Northampton, NN4 7BF
United Kingdom