Cancellation Soho House: Easy Method

What is Soho House

Soho House is a membership-based hospitality group that operates private members’ clubs, workspaces and other lifestyle venues with a focus on creative industries. Membership tiers grant varying levels of access to local Houses and, for higher tiers, to Houses worldwide, along with member benefits for food, drink and events.

How to cancel Soho House

• Choose the correct cancellation channel: if you joined or paid directly through Soho House or Soho Friends, contact Soho House membership by email at [email protected] or send a signed written notice by recorded delivery to the Membership Team (address below). If you subscribed via the iOS App Store, cancel through Apple subscription settings on your device; if via Google Play, cancel in Google Play subscription settings. For guidance, see Soho House terms: Soho Friends terms, and platform cancellation help: App/Play cancel guide.
• Include in your cancellation message: your full name, membership number (if known), date of registration/renewal, and a clear statement that you wish to cancel the membership. Keep a copy of the sent email or obtain proof of delivery for posted letters.
• If you want a full refund, act quickly: cancel within 14 days of registration/renewal and ensure you have not placed any orders using membership benefits (the 14‑day “Cooling‑Off Period” is the usual condition for a full refund).

What happens when you cancel

When your cancellation is processed your membership access to Houses and member-only benefits will be ended according to Soho House’s procedures and timing. If you cancel partway through an annual membership year, Soho House’s stated policy is that you remain responsible for the full year’s fee unless otherwise agreed; this is a contractual term in their membership conditions. Soho House will retain and process personal data in line with their privacy policy and legal obligations; contact membership or consult the privacy policy for specifics about data retention and deletion.

Will I get a refund?

A full refund is available if you cancel within the 14‑day Cooling‑Off Period and have not used the membership to place any orders; otherwise refunds are discretionary. If you placed orders during the Cooling‑Off Period, Soho House may deduct the difference between member and non‑member pricing before refunding. After the 14‑day period, refunds are not guaranteed and Soho House’s terms state they may refuse refunds; additionally, cancelling mid‑year does not automatically entitle you to a pro rata refund of the remaining year’s fee unless local law or Soho House agreement provides otherwise. For the Soho Friends terms see Soho Friends terms and for product terms see Soho Home terms.

Soho House plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws vary by province but generally provide a statutory right of cancellation for distance and digital contracts, commonly referred to as a cooling‑off period; typical provincial periods range around 10 - 15 days. Soho House’s 14‑day Cooling‑Off Period aligns with or exceeds many provincial minimums and is therefore likely enforceable in most provinces, subject to local variations. After the statutory cooling‑off window expires, standard contractual terms (including liability for the full annual fee) apply unless provincial law or a regulator provides additional protections. If you have questions about provincial rules, contact your provincial consumer protection office for specific advice.

Customer experiences

Customer reports are mixed. Many members and prospective members praise Soho House customer service for being responsive and helpful, with quick resolutions via live chat or email in several cases. At the same time, negative feedback commonly cites unexpected charges, difficulty obtaining refunds and frustrations with annual contracts that do not allow early pro‑rata cancellation. Some long‑term members describe the clubs as more crowded or commercialized than expected. These mixed experiences suggest outcomes can depend on the channel used to join, timing of cancellation, and the level of documentation retained.

Documentation checklist

• Membership number or account email; registration/renewal date and payment receipts.
• Copies/screenshots of membership orders or benefits used (to establish whether Cooling‑Off rules apply).
• A copy of your sent cancellation email or recorded‑delivery tracking and proof of delivery for posted letters.
• Any email/chat transcripts with Soho House customer service and bank card statements showing charges.

Common mistakes

Common mistakes include cancelling through the wrong channel (for example trying to cancel an App Store subscription inside the Soho House app instead of via Apple), assuming you will receive a pro‑rata refund when the membership year is annual, and not keeping proof of cancellation or delivery receipts. Another frequent issue is waiting beyond the 14‑day Cooling‑Off Period while having used membership benefits - this can disqualify you from a full refund or create a dispute over deductions for member pricing.

Comparative recap

After cancelling

After you cancel, keep all confirmation messages and proof of delivery until billing and access are confirmed closed. If you believe you are owed a refund and Soho House refuses, you can: request escalation through Soho House membership; ask Apple or Google for a refund if the subscription was billed by them; or contact your payment provider to dispute a charge if appropriate. Useful references include Soho Friends terms: Soho Friends terms, Soho Home terms: Soho Home terms, platform cancellation guidance: How to cancel (App/Play), and general Canadian consumer information: Government of Canada - Consumer Protection. For membership correspondence you can write or email membership as noted above.

Address

Send written cancellations by recorded delivery to:

Soho House UK Ltd
Membership Team
White House, 9‑10 Richmond Buildings
London W1D 3HE
United Kingdom

Retain proof of delivery and any tracking information until your cancellation and billing status are confirmed.