Cancellation Yellow Pages: Easy Method

What is Yellow Pages

Yellow Pages (Yellow Pages Digital and Media Solutions) is a Canadian directory and digital advertising provider that offers business listings, online directories, and paid advertising products to small and large businesses. It operates both a website and mobile presence to connect consumers with local businesses, and sells enhanced listing and advertising services to merchants.

How to cancel Yellow Pages

Yellow Pages does not offer a self-serve cancellation option on its public website; cancellation normally requires contacting Yellow Pages Customer Service. If you subscribed to a paid mobile app through Apple or Google, cancellations and refund requests for the app purchase must be handled through the respective app distributor (Apple App Store or Google Play) under their policies.

• Contact Yellow Pages Customer Service by phone (find the current phone number on yellowpages.ca) and state you want to cancel your advertising/listing contract; request to speak to the cancellations or accounts department and note the date and agent name.
• If phone contact is not successful or you want written proof, prepare a cancellation letter, sign it, and send it by registered mail (e.g., raccomandata A/R) to the company address. Keep the registered-mail receipt as proof of delivery.
• For purchases made via Apple App Store or Google Play, request cancellation/refund using Apple/Google’s in-app or online refund process and follow their guidance - Yellow Pages refers app purchasers to the app distributor for refunds.
• After any cancellation request, ask for written confirmation (email or postal) of cancellation, the effective date, and any final charges or outstanding obligations; retain all correspondence and delivery receipts.

What happens when you cancel

When your cancellation is accepted, your paid listing or advertising should stop renewing at the end of the current billing term and new charges should cease. Access to enhanced features may end immediately or at the end of the paid period depending on your contract terms. Yellow Pages may retain your account data and listing details according to its data-retention practices - request confirmation about what will be removed or retained when you cancel.

Will I get a refund?

Yellow Pages does not publish an explicit general refund policy (for example, a 14-day statutory refund) in its public terms. That means refunds are not guaranteed by a publicly stated company policy; any refund, pro rata credit, or exception will generally depend on the contract terms you agreed to and the discretion of Yellow Pages. For app purchases processed by Apple or Google, refunds and cancellations are subject to Apple’s or Google’s refund procedures and policies, not Yellow Pages’ internal policies.

Yellow Pages plans and pricing

Your consumer rights in Canada

Yellow Pages’ public materials do not set out a statutory 14-day cancellation-for-any-reason refund like some consumer contracts. Canadian consumer protection is primarily governed by federal and provincial laws; your specific rights can depend on the province where the business was supplied and whether the transaction is considered a consumer contract. You may have options such as disputing charges with your credit card issuer, filing complaints with provincial consumer protection offices, or seeking redress through small-claims court if contract terms were not honoured. These remedies vary by jurisdiction and case facts, so consider consulting local consumer protection resources or legal advice before acting.

Customer experiences

Online reviews and complaint sites show many customers reporting difficulty cancelling Yellow Pages contracts, complaints about automatic renewals without clear notice, and dissatisfaction with sales practices or perceived value. Reports frequently describe billing issues, ads that deliver few or no leads, and trouble obtaining refunds. There are also users who note successful cancellations and account changes after persistent follow-up; outcomes can vary by case and customer persistence.

Documentation checklist

• Account or customer number, business name as listed, and the email/phone on the account
• Date and time of any phone calls, name of representative spoken to, and summary of what was agreed
• Copy of your contract, terms and conditions you received, invoices/billing statements, and any promotional material that influenced the sale
• Registered-mail receipt and copy of the signed cancellation letter (if sent), and any written confirmation from Yellow Pages
• Screenshots or records of the listing/ads and any performance metrics you were shown or promised

Common mistakes

Common errors include assuming there is an online cancel button when the provider requires phone cancellation, not requesting written confirmation of cancellation, and failing to keep records of calls and correspondence. Another frequent mistake is not checking whether your contract auto-renews or includes an early-termination fee; customers sometimes stop payments without formal cancellation notice, which can lead to collections or disputes. Example: a business owner who assumed deactivating a card on file would stop renewals but did not provide the required written cancellation notice and later received additional invoices.

Comparative recap

After cancelling

After you cancel, confirm the effective cancellation date and whether any final billing or early-termination fees apply. Keep all confirmations, receipts, and correspondence for at least a year. If you do not receive written confirmation, follow up and consider sending a registered-mail notice to document your intent to cancel. For disputes over charges, consider contacting your credit card issuer to inquire about chargeback options and file complaints with provincial consumer protection agencies if you suspect unfair practices. Helpful starting points: Yellow Pages main site (yellowpages.ca), Apple support for refunds (Apple refund), Google Play refunds (Google Play refund), and your provincial consumer protection office (search your province name + \"consumer protection\" for the correct link).

Address

Yellow Pages Digital and Media Solutions Limited, 1751 Rue Richardson, Suite 8.300, Montreal, Quebec, H3K 1G6, Canada