Cancellation 123Rf: Simple Process

What is 123Rf

123Rf is a stock content marketplace that sells images, vectors, video clips and related creative assets by subscription, credit packs or on-demand packs. It offers both metered (credit or monthly quota) and unlimited (PLUS) plans, together with AI tools and different license levels, and provides account-based management for subscriptions and downloads.

How to cancel 123Rf

• Web (123rf.com): Sign in to your account, go to Account Settings or Subscription/Billing, locate the active subscription and select the option to cancel or turn off automatic renewal. The subscription will continue until the end of the current billing period; any unused allocation may be forfeited. Keep screenshots of the cancellation confirmation and the date shown in your account.
• App Store / Google Play purchases: If you subscribed through Apple or Google, you must cancel via your Apple ID / App Store subscriptions or Google Play subscriptions; these platforms control billing and refunds for in‑app subscriptions.
• If you cannot cancel online, contact 123RF customer support by the email associated with your account and include your order number and account details; for formal notices you may send registered mail to the corporate address.

What happens when you cancel

When you cancel a 123Rf web subscription the automatic renewal is stopped but the subscription remains active until the end of the current paid billing period. You will typically retain access to downloads and account features until that date, after which access tied to the subscription ends. Any unused download allocation from the cancelled plan is generally forfeited on termination. Account data, such as download history and invoices, normally remains accessible in your account unless you request deletion per 123RF’s data policies.

Will I get a refund?

For web purchases 123RF’s stated policy is: a full refund is available within 14 days if no downloads have been made. After 14 days, if no downloads occurred, a 50% cancellation fee may apply. If you have made partial downloads, 123RF may apply a price adjustment at its discretion. For certain annual or PLUS annual/monthly plans, 123RF’s policy indicates no refund is available at any time during the subscription and cancellation may trigger a price adjustment based on savings received. If you purchased through the App Store or Google Play, refunds and cancellations are governed by Apple’s and Google’s policies respectively, and you must request refunds through those platforms.

123Rf plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection regimes, buyers of digital goods may have the right to cancel or obtain refunds within a short statutory period if the goods are unused; 123RF’s policy of a full refund within 14 days when no downloads were made aligns with that principle. However, 123RF’s increasingly restrictive rules after 14 days and blanket no‑refund provisions for certain annual plans could be at odds with provincial statutes in some circumstances, depending on how the purchase was made and local consumer law. Purchases made via Apple or Google are governed by those platform policies and may follow different refund procedures.

Customer experiences

User feedback is mixed. Many users praise 123RF for a user-friendly interface, easy browsing, a large selection of high-quality images and competitive pricing. Positive comments note smooth navigation and good value for certain plans. Conversely, some users report problems with trial handling and refunds - complaints include charges occurring before a trial’s advertised end and difficulty obtaining refunds. Others have raised concerns about customer service responsiveness and about the usefulness or consistency of AI-generated images. App-store related subscription issues are also reported, where platform billing flow complicates cancellations or refunds.

Documentation checklist

• Account email and username; order or invoice number; subscription plan name and start date
• Payment receipts or credit card statement showing the charge
• Screenshots of subscription page, cancellation confirmation, and any relevant in‑account dates
• Download history (showing whether downloads were made) and any license receipts
• Support ticket IDs, emails exchanged with 123RF support, and date/time stamps

Common mistakes

A common mistake is assuming cancelling will immediately stop access or trigger an immediate prorated refund; in reality, automatic renewal is usually turned off but the subscription continues until the end of the billing period and unused allocations may be forfeited. Another frequent issue is attempting to cancel via the website when the subscription was purchased through Apple or Google - those must be cancelled through the respective app store. Failing to keep confirmation screenshots, order numbers or download records makes resolving refund disputes harder. Lastly, misunderstanding annual or promotional savings can lead to surprised expectations about eligibility for refunds.

Comparative recap

After cancelling

After you cancel, keep your cancellation confirmation and any related emails or screenshots until the billing period ends and any refund issues are resolved. If you need a refund or dispute a charge, open a support ticket with 123RF including the documentation checklist items above, and if you purchased via Apple or Google, submit the refund request through their support channels. For guidance on platform cancellations: see Apple’s subscription support at Apple - manage subscriptions and Google Play at Google Play - cancel subscriptions. For 123RF account and support information, visit 123rf.com. For general Canadian consumer protection information, see Government of Canada - Consumer protection.

Address

For formal notices or registered correspondence you may use the corporate mailing address:

123RF LLC
220 N Green Street, 2nd Floor
Chicago, Illinois 60607, USA

It is advisable to send important notices by registered mail with return receipt (for example: raccomandata A/R or equivalent) and to retain proof of posting and delivery.