Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Adobe Stock service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Adobe Stock: Easy Method
What is Adobe Stock
Overview
Adobe Stock is a subscription and credit-based service that provides royalty-free photos, illustrations, vectors, templates and videos, integrated with Adobe apps and available to license via monthly or annual plans. Plans range from small month-to-month bundles to large annual-commitment packages with rollover and discounts for extended licenses.
How to cancel Adobe Stock
- Web (direct via Adobe): Sign in at account.adobe.com → Manage plan → Cancel your plan. After cancellation you keep access until the end of the billing period; unused credits or licenses are generally forfeited. See Adobe's cancellation help: Cancel an Adobe Stock membership.
- App Store (iOS): Subscriptions started through the Apple App Store must be cancelled through Apple (not via Adobe). Follow Apple's subscription cancellation process; Adobe documentation notes third-party store terms apply: Creative Cloud subscription terms (Apple App Store rules).
- Google Play (Android): Subscriptions started via Google Play must be cancelled in the Google Play Store. Uninstalling the app does not cancel billing. For Adobe Express, Google Play allows refund requests within 48 hours; for other cases contact Adobe Support after Google’s window: Cancel on Android / Google Play.
What happens when you cancel
When you cancel a subscription purchased directly from Adobe you generally retain access until the end of the current billing period. Any unused stock credits or prepaid asset allowances are typically forfeited upon cancellation. If you cancel an annual plan billed monthly after any applicable refund window, Adobe’s terms may apply (including an early-termination charge). Data such as your account profile and license history remain with Adobe per their account policies, but licensing rights for downloaded assets are governed by the license terms at the time you downloaded them.
Will I get a refund?
If you purchased directly through Adobe web and cancel within the first 14 days of the initial subscription, you are generally eligible for a full refund with no early-termination fee. Cancelling after 14 days on annual plans billed monthly may incur an early-termination fee (commonly about 50% of the remaining contract value) and other plans (prepaid annual or some monthly plans) may not be refundable after the 14-day window. Unused Adobe Stock credits are usually forfeited and are not refunded; exceptions are rare and at Adobe’s discretion. If you subscribed through Apple or Google Play, refunds and refund windows are handled by those stores under their policies.
Adobe Stock plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 10 standard assets or 1 video per month (Annual plan, billed monthly) | C$38.99/mo | Monthly (annual commitment) | 10 standard assets or 1 video, rollover up to 120 credits, 20% off extended licenses & Premium assets |
| 25 standard assets or 3 videos per month (Annual plan, billed monthly) | C$65.99/mo | Monthly (annual commitment) | 25 standard assets or 3 videos, rollover up to 300 credits, 20% off extended licenses & Premium assets |
| 40 standard assets or 6 videos per month (Annual plan, billed monthly) | C$104.99/mo | Monthly (annual commitment) | 40 standard assets or 6 videos, rollover up to 480 credits, 20% off extended licenses & Premium assets |
| 750 standard assets or 25 videos per month (Annual plan, billed monthly) | C$261.99/mo | Monthly (annual commitment) | 750 standard assets or 25 videos, 20% off extended licenses & Premium assets |
| 3 standard assets per month (Month-to-month) | C$38.99/mo | Monthly (cancel anytime) | 3 standard assets, rollover up to 36 unused licenses, additional standard assets C$12.99 each |
| 25 standard assets or 3 videos per month (Month-to-month) | C$91.99/mo | Monthly (cancel anytime) | 25 standard assets or 3 videos, rollover up to 300 credits, 20% off extended licenses & Premium assets |
| 40 standard assets or 6 videos per month (Month-to-month) | C$130.99/mo | Monthly (cancel anytime) | 40 standard assets or 6 videos, rollover up to 480 credits, 20% off extended licenses & Premium assets |
| 750 standard assets or 25 videos per month (Month-to-month) | C$327.99/mo | Monthly (cancel anytime) | 750 standard assets or 25 videos, 20% off extended licenses & Premium assets |
Your consumer rights in Canada
Canadian consumer protection laws typically provide a cooling-off or reasonable refund expectation for online purchases; a 14-day refund window is common in statutes and matches Adobe’s stated 14-day full-refund policy for initial web purchases. Excessive early-termination penalties or hidden, hard-to-find cancellation procedures can be considered unfair or prohibited under provincial consumer protection rules. If you believe a business is applying unfair contract terms or making cancellation unnecessarily difficult, you may contact your provincial consumer protection agency for guidance and complaint options.
Customer experiences
Customer feedback about Adobe Stock is mixed. Positive comments highlight the quality and breadth of assets available. Negative reports on public review platforms frequently cite difficulties cancelling, unexpected charges or losing unused credits, and frustrated customers who felt cancellation terms were unclear. Some consumers report resolving issues after persistence or escalation, while others report little or no remedy without intervention through consumer agencies or their credit provider.
Documentation checklist
- Account email and Adobe ID, order number or transaction ID, and the plan name you subscribed to.
- Subscription start date and billing statements or screenshots showing charges you dispute.
- Screenshot of your subscription page (Manage plan) and any on-screen cancellation confirmation(s).
- Records of any communications with Adobe, Apple or Google (dates, times, chat transcripts, case numbers).
- If you send postal notice, include a printed copy of your subscription details and keep proof of dispatch (registered/certified mail receipt or tracking number).
Common mistakes
Common mistakes include uninstalling the Adobe app and assuming the subscription was cancelled (uninstalling does not cancel billing), expecting unused credits to be refunded, and missing the 14-day window for an initial full refund. Another frequent error is attempting to cancel via Adobe when the subscription was purchased through the Apple App Store or Google Play - those stores control billing and must be used to cancel or request refunds per their policies. Not keeping written proof of cancellation attempts or billing disputes also reduces your ability to escalate effectively.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Adobe) | Full refund if cancelled within 14 days; after 14 days, possible early-termination fee (e.g., ~50% of remaining annual value) and no refund of forfeited credits. | Moderate - cancellation is available online but fees and forfeited credits are common causes of disputes. |
| App Store (iOS) | Refunds handled by Apple under Apple’s policies; Apple determines eligibility. | Varies - must cancel and request refunds via Apple; outcome depends on Apple’s review. |
| Google Play (Android) | Refunds handled by Google Play (short window for automatic refunds for some apps); otherwise contact Google or Adobe Support. | Varies - must cancel in Google Play; refund chances depend on Google’s policy and timing. |
After cancelling
After you cancel, keep copies of your cancellation confirmation and billing statements. If you need to request a refund or dispute a charge, start with the relevant page for your purchase channel: Adobe web cancellation help Cancel Adobe Stock membership, Adobe subscription terms subscription terms, or Google Play cancellation guidance cancel on Android / Google Play. If a store (Apple/Google) handled the purchase, contact that store first for refunds. If you believe you were charged unfairly and cannot resolve the issue with Adobe or the store, consider contacting your financial institution or your provincial consumer protection agency for next steps.
Address
Adobe Inc. Attn: Customer Service 345 Park Avenue San Jose, CA 95110-2704 United States of America
For hard-copy notifications or registered mail, send your cancellation notice and supporting documentation via certified or registered post and keep the proof of dispatch.