Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Alight Motion
2 Sheppard Ave E, 18th Floor
M2N 7E7 North York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Alight Motion service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Alight Motion: Easy Method
What is Alight Motion
Alight Motion is a mobile and web-based motion graphics and video-editing app that offers layered timeline editing, visual effects, and animation tools for creators. It provides a free tier with watermark and paid subscriptions that unlock premium features, remove the watermark, and (for some plans) add cloud functionality.
How to cancel Alight Motion
- Google Play Store: Open Google Play → Menu → Subscriptions → select Alight Motion → tap “Cancel subscription.” Cancel at least 24 hours before renewal; you keep access until the current period ends. For details see Alight Motion’s help article: How do I unsubscribe / cancel my subscription?
- Apple App Store: On your iPhone/iPad open Settings → tap your name → Subscriptions → tap Alight Motion → tap “Cancel Subscription” or “Cancel Free Trial.” If no cancel button appears, the subscription is already canceled. Cancel at least 24 hours before renewal; you retain access until the period ends. See: Alight Motion Help
- Web subscriptions / Alight account: Web-based subscriptions are managed through Alight Motion’s website/account settings. If you cannot cancel from your account page, submit a support ticket via Alight Motion’s site (see subscription or refund help articles linked below).
What happens when you cancel
When you cancel, your paid subscription remains active until the end of the current billing period; after that it will not renew and your account reverts to the free version (watermark and limited features). Your projects and account data are typically retained, but premium-only features and cloud syncing associated with a paid plan will no longer be available. Export any files or back up projects you need before the billing period ends if you rely on premium features.
Will I get a refund?
Alight Motion’s stated policy is that valid charges are generally non-refundable except where explicitly provided. Refund request windows in their policy are: weekly and monthly plans - within 20 days of charge; yearly plans - within 60 days. Subscriptions bought through the Apple App Store are handled by Apple and Alight Motion states it does not issue refunds for those purchases. Google Play typically handles refunds within 48 hours; beyond that you may need to contact Alight Motion support. For the official policy see: Refund policy.
Alight Motion plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Weekly Subscription | C$6.99 | Weekly | Standard premium unlocks, removes watermark |
| Monthly Subscription | C$9.99 | Monthly | Standard premium unlocks, removes watermark |
| Weekly Cloud Subscription | C$9.99 | Weekly | Includes cloud features |
| Other Weekly Options | C$6.49 / C$1.29 | Weekly | Additional tiered weekly options |
| Free Trial Option | C$9.99 | One-time / trial | Free trial access |
Note: Annual pricing in CAD is not listed in the Canadian App Store preview. Some regional stores show yearly options (for example ~USD 29.99), which may convert to approximately C$40 elsewhere, but annual pricing for Canada is not confirmed in Alight Motion’s listing.
Your consumer rights in Canada
Under Canadian consumer protection there is no universal statutory 14‑day cooling-off period for digital goods and subscription services unless the merchant offers one. Alight Motion’s policy aligns with that approach: refunds are only available in the windows described in their policy and otherwise are generally not provided. Purchases made through the Apple App Store or Google Play are subject to Apple’s and Google’s refund processes; Alight Motion does not issue refunds for those channels. For web purchases, Canadian users can request refunds through Alight Motion’s contact form and should expect the company to follow its 20/60‑day windows; additional protections may be available through your credit card issuer or provincial consumer protection laws in special circumstances.
Customer experiences
Reviews and user reports are mixed. Some Canadian reviews praise Alight Motion for an intuitive interface and straightforward navigation, noting it’s user-friendly for motion graphics on mobile devices. Conversely, some users on community forums have complained about stability issues, crashes that resulted in lost projects, and concerns about slower or infrequent updates. These experiences suggest backing up work regularly and testing critical workflows before relying on the app for long-term projects. Sources include GetApp Canada reviews and discussion threads on Reddit.
Documentation checklist
- Subscription confirmation (receipt from Apple/Google or Alight Motion), account email, cancellation confirmation or screenshot, date of charge, and any export/backups of important projects.
Common mistakes
Users commonly make a few avoidable errors: cancelling less than 24 hours before the renewal and expecting an immediate stop to billing, attempting to get a refund from Alight Motion for an App Store purchase (Apple handles those), and not saving cancellation confirmation or receipts. Another frequent issue is cancelling in the wrong place - for example cancelling an in-app prompt when subscription was purchased via the web or a different store account - so always check which platform processed the payment before you start a refund or cancellation request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play Store | Refunds handled by Google (usually only within 48 hours); otherwise contact Alight | Easy to cancel; refund may be limited |
| Apple App Store | Apple processes refunds; Alight Motion does not issue refunds for App Store purchases | Easy to cancel via Apple subscriptions; refunds via Apple are separate |
| Web subscription / Alight account | Request refund via Alight Motion contact form; subject to 20/60‑day windows and company policy | Moderate - you may need to submit a support ticket |
After cancelling
After you cancel, confirm you received a cancellation confirmation email or screenshot and verify that billing will not renew. Export or back up any projects you might need or that rely on premium features before the subscription expires. If you need a refund or have issues, start with the appropriate app store’s refund process if you purchased there, or submit a ticket to Alight Motion via their help center if you purchased on the web. Helpful links: cancellation and subscription help: How do I unsubscribe / cancel my subscription?, general subscription info: How do I subscribe, refund policy and contact: Refund policy.
Address
2 Sheppard Ave E, 18th Floor, North York, ON M2N 7E7, Canada