Cancellation Alltrails: Easy Method

What is Alltrails

AllTrails is a digital mapping and trail-discovery service that provides routes, maps (including offline maps), trail reviews and navigation tools for hikers, runners and outdoor enthusiasts. It offers a free (Base) tier plus paid subscriptions that add features such as offline maps, advanced routing and other premium tools.

How to cancel Alltrails

• Via website (recommended): Log in at AllTrails.com, open your profile Settings, then click “Turn Off Auto‑Renew” in account settings to stop future renewals. See AllTrails’ support article: How to turn off auto‑renew.
• Via Apple App Store (iOS): On your iPhone open Settings → tap your name → Subscriptions → select AllTrails → tap “Cancel Subscription” (confirm if prompted). If you need help, AllTrails’ support notes Apple handles App Store subscriptions.
• Via Google Play Store (Android): Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → select AllTrails → tap “Cancel Subscription” and confirm.
• By mail (alternative): Send a signed cancellation or arbitration‑opt‑out request by registered mail to AllTrails, LLC (see address in section 12). For registered‑mail best practice, include account email, purchase date and a clear statement to cancel auto‑renewal.
• Free trials: Some users report that cancelling free trials via the mobile app can fail; if you cannot cancel in the app try cancelling from the AllTrails website on desktop.

What happens when you cancel

Cancelling stops future auto‑renewals. If you cancel before the next renewal date you will typically retain access to paid features until the current paid period ends; access does not usually end immediately on cancellation. Content and account data remain available under your account (e.g., saved hikes and maps available on the free tier subject to feature limits). If you purchased through Apple or Google, cancellation and access are controlled by that store’s subscription records.

Will I get a refund?

If you bought your subscription on AllTrails.com (web), AllTrails’ terms include a 30‑day money‑back guarantee: to request a refund email [email protected] within 30 days of the purchase or renewal. If you bought the subscription through the Apple App Store or Google Play Store, AllTrails cannot directly issue refunds - you must request refunds through Apple or Google and their policies apply. Availability of refunds for store purchases is subject to the store’s rules and any applicable consumer protection laws.

Alltrails plans and pricing

Your consumer rights in Canada

Canadian consumers do not generally have a uniform 14‑day cooling‑off period for digital subscriptions; rights depend on federal and provincial consumer protection laws and the terms you agreed to. Unfair or misleading practices (for example, hidden auto‑renewals or unclear trial terms) may be challenged under provincial laws such as Ontario’s Consumer Protection Act. For subscriptions bought via app stores, Apple’s and Google’s refund policies and any applicable Canadian laws will govern refund eligibility. If you cannot resolve an unauthorized charge, you may consider contacting your card issuer to dispute the charge or filing a complaint with your provincial consumer protection office.

Customer experiences

User feedback is mixed. Some customers report responsive support and timely refunds when purchasing on the web. However, many reviews cite difficulties cancelling subscriptions bought through app stores, unexpected renewals, and poor in‑app cancellation flows. Common complaints include confusing upgrade prompts, price increases that move features behind costlier tiers, and occasional app stability issues. Independent review platforms and the BBB record numerous negative experiences alongside some positive support outcomes.

Documentation checklist

• Account email/username and billing address
• Order receipt or invoice showing purchase date and amount
• Transaction ID or App Store / Google Play receipt (if purchased via a store)
• Screenshots of subscription status or renewal notices
• Dates you requested cancellation and any confirmation messages

Common mistakes

Common errors include cancelling in the AllTrails app but not through the App Store or Google Play (store‑managed subscriptions must be cancelled in the store), assuming a refund is automatic after cancelling, and waiting past renewal dates to cancel. Users also sometimes delete the app thinking that cancels the subscription - it does not. Always keep the purchase receipt and confirmation of cancellation, and double‑check that auto‑renew has been turned off in the correct account/store.

Comparative recap

After cancelling

After you cancel, save any confirmation emails or screenshots showing auto‑renew was turned off and keep your final receipt. If you purchased on the web and want a refund, email [email protected] within 30 days and reference your transaction. For help turning off auto‑renew see AllTrails’ guide: How to turn off auto‑renew, and for refund information see: Requesting a refund for an AllTrails subscription. If your purchase was via an app store, follow the store’s refund process; AllTrails’ terms are at AllTrails Terms. If you encounter unauthorized charges or unresolved disputes, contact your payment provider or your provincial consumer protection office for next steps.

Address

AllTrails, LLC, Attn: Arbitration Opt‑out or Subscription Cancellation

530 Bush St, Suite 900

San Francisco, CA 94108

United States