Cancel Alltrails: Easy Method

What is Alltrails

Overview

AllTrails is a subscription-based mapping and trail discovery service available as a website and mobile app. It provides trail maps, route planning and additional premium features under paid plans.

Main features (summary)

Paid plans add offline maps, route tools, real-time condition data and other features referenced in AllTrails marketing and plan descriptions. Features vary by plan and platform.

How to cancel Alltrails

Website cancellations

• Sign in to your Member Account on the AllTrails website.
• Navigate to your subscription or account settings and cancel before the renewal date to stop future billing.
• Alternatively, email [email protected] to request cancellation.

Apple App Store and Google Play cancellations

• Apple App Store subscriptions cannot be canceled through AllTrails. Manage and cancel via your Apple Account > Subscriptions settings.
• Google Play subscriptions cannot be canceled through AllTrails. Manage and cancel via the Google Play app > Subscriptions settings.

Free trial note

• Free trials started via the app may only be cancelable from a desktop/website Member Account, not directly inside the mobile app.
• Check your trial source (App Store, Google Play, website) before the trial end to avoid unwanted renewal charges.

What happens when you cancel

Billing and renewal

Cancelling stops future automatic renewals if done before the renewal date. You must cancel before renewal to avoid the next billing charge.

Access to premium features

Your access to paid features generally continues for the remainder of the paid billing period already paid for. After that period ends, premium features will no longer be available unless you re-subscribe.

Account data and settings

Your account and any saved trails or maps remain in your AllTrails account unless you delete them separately. Cancellation typically does not automatically erase your account data.

Will I get a refund?

Website purchases

AllTrails offers a 30-day money-back guarantee for subscriptions bought via the website. To request a refund, email [email protected] within 30 days of purchase or renewal.

Apple App Store and Google Play purchases

• AllTrails cannot process refunds for subscriptions bought through Apple. Refund requests must go through Apple's refund channels.
• AllTrails cannot process refunds for subscriptions bought through Google Play. Refund requests must go through Google's refund process.

Time limits and exceptions

• Refund requests for website purchases should be made within 30 days of purchase or renewal to fall under the stated money-back guarantee.
• Statutory consumer rights may still apply and cannot be overridden by a service's stated terms (see New Zealand rights below).

Alltrails plans and pricing

Plan table

Pricing notes

AllTrails appears to only offer annual subscriptions in New Zealand; monthly plans are not shown in NZ listings. Prices can vary by store, device and renewal context.

Your consumer rights in New Zealand

Relevant laws

New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act. These laws require digital services to be of acceptable quality and accurately described.

How the laws affect your AllTrails subscription

Statutory rights may provide remedies if the service is not fit for purpose or is misdescribed, even if AllTrails' written terms say otherwise.

Refund, cancellation or warranty terms in a contract cannot remove your statutory rights under New Zealand law.

Customer experiences

Positive experiences

• Some users report responsive customer service in individual cases, including quick refunds in isolated incidents.
• Other users find the app and trail data useful and enjoyable for planning and hiking trips.

Negative feedback

• Many complaints concern unexpected charges, hidden auto-renewals and difficulty canceling via mobile apps.
• Frequent criticisms include clunky UX, excessive pop-ups, battery and data use, shifting features between tiers, and occasional inaccurate trail data.

Documentation checklist

What to prepare before contacting support

• Account email or username used with AllTrails.
• Order or transaction date and receipt (if available).
• Where the purchase was made (Website, Apple App Store, Google Play).

What to include in cancellation or refund emails

• Clear request (cancel subscription or request refund), your account email, and the purchase/renewal date.
• Attach a receipt or screenshot of the charge if you have one to speed up processing.

Common mistakes

Trying to cancel in the wrong place

Many users try to cancel in the AllTrails app when the subscription was purchased through Apple or Google. That does not stop renewals; you must cancel via the App Store or Google Play account that billed you.

Missing cancellation or refund time limits

Another common mistake is waiting past the renewal date or the 30-day refund window for website purchases. Check your renewal date and act before it lapses to avoid charges and keep refund eligibility.

Comparative recap

Quick comparison table

Key takeaways

• Cancel via the same channel you used to purchase to stop renewals.
• Website purchases have a 30-day AllTrails refund policy; app-store purchases must use the store's refund process.
• Keep records of purchase and cancellation attempts in case you need to escalate or rely on consumer rights.

After cancelling

Follow-up actions

• Confirm cancellation by checking your account subscription status or waiting for an email confirmation.
• Verify that no further charges appear on your bank or card statement after the next billing date.

Helpful contacts and resources

• Support email: [email protected]
• If you purchased via Apple or Google, use the subscription management and refund tools provided by those stores.

Address

Corporate mailing address

AllTrails' corporate address (for correspondence) is:

530 Bush Street, Suite 900, San Francisco, CA 94108, United States

Notes about New Zealand cancellations

There is no separate postal cancellation address for New Zealand; use your Member Account or the support email for cancellation requests.

Remember your statutory rights under New Zealand consumer law remain available regardless of the service's stated terms.