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Cancellation service #1 in Canada
Amino is a mobile-first community platform where users join topic-specific communities, interact with other members, and may purchase Amino+ to unlock premium features. Subscriptions for Amino+ are sold through in-app purchase systems and governed by Amino’s Terms of Service and the platform (Apple/Google) billing rules.
When you cancel a paid Amino+ subscription, auto‑renewal is stopped so you will not be charged for the next billing period. Generally, you will retain access to Amino+ features until the end of the period you already paid for; cancellation prevents future charges but does not prorate or refund the current paid period. You should also ensure recurring payments are ended in the App Store or Google Play subscription settings so the platform does not automatically renew.
Amino’s Terms of Service state that subscription fees already paid are non‑refundable, even if a Premium subscription is not used for the full prepaid period. Amino does not provide a 14‑day cancellation‑for‑refund right, and their published policy says Subscription Fees are non‑refundable under the stated terms. If you purchased through Apple or Google, you may request a refund from the store provider under their refund policies, but Amino’s own policy remains that it does not issue refunds for subscription fees. For Amino’s stated policy, see: aminoapps.com.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 1‑Month Amino+ Membership | C$3.99 | Monthly | Amino+ membership via in‑app purchase |
| 3‑Month Amino+ Membership | C$8.99 | Quarterly | Amino+ membership via in‑app purchase |
| 6‑Month Amino+ Membership | C$17.49 | Semi‑Annual | Amino+ membership via in‑app purchase |
| 12‑Month Amino+ Membership | C$33.99 | Annual | Amino+ membership via in‑app purchase |
Under Canadian consumer protection norms, suppliers of digital subscription services must disclose cancellation and refund policies clearly and obtain consent for auto‑renewals. The federal Digital Charter Implementation Act and related rules emphasize clear disclosure for auto‑renewals, though they do not automatically create a statutory right to a refund in every case. Amino’s Terms disclose a no‑refund policy and require proactive cancellation at least 24 hours before renewal. If there is material misrepresentation or a significant defect, provincial consumer protection laws may provide remedies; for specific legal advice you should consult a lawyer or your provincial consumer protection office.
Public reviews are mixed. Some users have reported good experiences with the app’s community features, while many reviews raise concerns about sudden account bans with limited or no response from support, frequent bugs, declining moderation and usability, and difficulties contacting effective customer service. There are also reports suggesting Amino’s availability on the Canadian App Store has changed for some users. Representative sources include user reviews on Trustpilot and community threads on Reddit: Trustpilot, Reddit.
Common mistakes include assuming uninstalling the app cancels the subscription, trying to cancel inside the Amino app when the purchase is managed by Apple or Google, and waiting until too close to the renewal time - Amino’s Terms require cancellation at least 24 hours before auto‑renewal. Another frequent error is expecting a refund despite Amino’s stated non‑refund policy; if you purchased via a store, you may need to request any refund directly from Apple or Google, not Amino.
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request refunds through Apple; Amino’s ToS states subscription fees are non‑refundable. | Easy - cancel in Apple’s Subscriptions settings on your device. |
| Google Play (Android) | Request refunds through Google Play; Amino’s ToS states subscription fees are non‑refundable. | Easy - cancel in Google Play Store Subscriptions. |
| Web / Amino account | Non‑refundable per Amino’s Terms; check platform billing if purchase was through an app store. | Moderate - must cancel 24 hours before renewal and ensure recurring payments are terminated. |
| Postal written notice | Non‑refundable per Amino’s Terms; written notice is primarily for formal cancellation or arbitration opt‑out. | Low difficulty but slow - requires registered mail and proof of delivery. |
After you cancel, confirm in the relevant store (Apple/Google) that the subscription status shows "canceled" and note the date your access will end. Keep purchase receipts and any correspondence in case you need to dispute a charge. If you believe you were charged incorrectly or have a qualifying complaint about service quality or misrepresentation, contact the app store (Apple or Google) for purchase disputes and also consider contacting Amino support. Relevant links: Amino Terms: aminoapps.com; Apple subscriptions help: Apple Support - subscriptions; Google Play subscriptions help: Google Play Help - subscriptions.
For written notices (registered letter with acknowledgement of receipt), send to: 1222 6th St., Santa Monica, CA 90401.
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.