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I hereby notify you of my decision to terminate the contract relating to the Antidote service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Antidote: Easy Method
What is Antidote
Antidote is a suite of language tools and services from Druide Informatique that includes desktop software (Antidote 12), Antidote Web, Antidote Mobile and related subscription plans (Antidote+). Separately, "Antidote Health" refers to a telehealth service that uses the Antidote name for online prescriptions and consultations; subscriptions and support for that service are managed by Antidote Health.
How to cancel Antidote
- If you subscribed through the Apple App Store: cancel via your Apple ID subscriptions in Settings on your iPhone/iPad or via Apple's subscriptions interface; Apple manages billing and refunds. See Antidote's terms at Antidote Health - Terms of Use for vendor details.
- If you subscribed through Google Play: cancel in Google Play Store > Payments & Subscriptions > Subscriptions; Google manages billing and refunds.
- If you subscribed directly on Druide's Antidote platforms (Antidote+, Antidote Web, Antidote Mobile): sign in to your Client Portal and go to Subscriptions → Antidote+ to disable auto‑renewal, or contact Druide support. Guidance is available at Antidote.info - Deactivating automatic renewal.
- For Antidote Health (telehealth): email support@antidotehealth.com to request cancellation; cancellations take effect the following subscription month. See Antidote Health - Online Prescriptions.
- If you prefer postal cancellation or need proof of delivery, send a signed cancellation request by registered mail (recommended: return receipt / raccomandata A/R) to Druide's registered office (address in section 12).
What happens when you cancel
When you cancel an app‑store subscription, billing is stopped according to the app store's rules; access typically continues until the end of the paid period. For Druide direct subscriptions, disabling auto‑renewal prevents the next renewal but generally preserves access until the current subscription period ends. For Antidote Health, cancellation emailed to support is effective the following subscription month.
Account data (settings, saved entries) is typically retained by the provider unless you request account deletion; deletion processes and timelines differ between Antidote products and Antidote Health. If you send a postal cancellation, keep the registered‑mail proof in case follow‑up is needed.
Will I get a refund?
Druide's published Conditions of Use state that payments for the Applications (Antidote Mobile, Antidote Web, etc.) are non‑refundable and no credit is provided even for partial periods: that is the vendor policy for direct purchases. For Apple App Store and Google Play purchases, refunds are handled by Apple or Google and must be requested through their respective "Report a Problem" / refund processes. Antidote Health (telehealth) may allow pro‑rata refunds for unused portions of a prepaid subscription month and may issue a refund if no services have been used in the current month; contact support@antidotehealth.com for specifics.
Antidote plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Antidote+ Personal (1‑user) | C$59.95 | Annual (1 year) | Access to Antidote 12 (Windows/Mac), Antidote Web, Antidote Mobile; corrector, dictionaries, language guides; includes 500‑question trivia game |
| Antidote+ Family (up to 5 users) | C$99.95 | Annual (1 year) | Same full‑suite access as Personal for up to 5 users; includes the bonus trivia game |
Your consumer rights in Canada
Druide is based in Quebec, and Canadian consumers have statutory protections under federal and provincial consumer protection laws. A vendor's posted "no‑refund" policy cannot override mandatory legal rights where provincial or federal law provides entitlements (for example, where a law requires a refund or provides a cooling‑off period). App‑store purchases are also subject to Apple and Google refund processes, which provide an avenue for requests.
Distance‑contract and consumer protection rules in Canada may include withdrawal or cooling‑off rights in particular circumstances; these rights depend on the province and the nature of the service. If you believe a statutory right applies, you may refer the matter to your provincial consumer protection office or seek legal advice.
Customer experiences
Public reviews are mixed. Some reviewers on Trustpilot describing the Antidote play‑testing platform praise it as legitimate and enjoyable, noting they eventually received rewards such as Steam or Amazon gift cards. Other reviewers report long delays in receiving rewards, difficulties with account deletion forms or broken Discord invites, slow or unhelpful support, and few testing opportunities. These mixed reports suggest that while many users are satisfied, others experience significant service or communication problems.
Documentation checklist
- Purchase receipt or order confirmation (invoice or app‑store receipt)
- Account email/username and subscription ID (if available)
- Subscription provider (Apple, Google, Druide / Antidote Health)
- Dates: purchase date, renewal date, and any usage dates
- Screenshots of subscription page or billing transactions
- Copies of support emails and any ticket numbers
- If sent by registered mail: tracking number and return‑receipt copy
Common mistakes
Users commonly try to cancel with the wrong provider: for example, cancelling in the Druide client portal when the subscription is billed via Apple or Google, or vice versa. Another frequent error is assuming cancellation will produce an immediate refund; direct Druide policies state no refunds for app purchases, and app‑store refunds are at Apple/Google discretion. People also sometimes fail to keep receipts or proof of cancellation and then cannot demonstrate timing for a refund dispute.
Other examples include attempting to delete an account without cancelling the subscription (which can leave auto‑renewal active), or using an incorrect email address when filling support/deletion forms - keep your account details and follow the provider‑specific steps above.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple via "Report a Problem" - possible but discretionary | Easy to cancel; refund medium (requires Apple request) |
| Google Play | Refunds handled by Google Play - possible but discretionary | Easy to cancel; refund medium (requires Google request) |
| Druide direct (Client Portal / Antidote.info) | Vendor policy: no refunds for Application purchases; treatment of exceptions subject to vendor review | Easy to disable auto‑renewal in portal; obtaining a refund is difficult |
| Antidote Health (telehealth) | May issue pro‑rata refunds if unused in current month; contact support@antidotehealth.com | Cancellation: easy by email; refund: possible (depends on use) |
| Postal registered mail to Druide | Cancellation accepted; refunds follow provider policy (see Druide conditions) | Medium (requires preparing and sending registered mail; good proof of delivery) |
After cancelling
Keep all confirmation emails, receipts and any registered‑mail proof. If you used Apple or Google, follow their refund procedures: Apple provides a "Report a Problem" page and Google Play has its refund request flow. For direct Druide account issues use the Antidote help center and Client Portal guidance. If you cancelled Antidote Health, confirm with support@antidotehealth.com when the cancellation is effective and whether a pro‑rata refund applies.
Useful links: Antidote Health terms and service details at Antidote Health - Terms of Use; Antidote.info automatic renewal help at Antidote.info - Deactivating automatic renewal; Druide Conditions of Use at Druide - Conditions of Use; guidance for app‑store cancellations at How to cancel via the App Store / Google Play.
Address
Druide informatique inc., 1435, rue Saint‑Alexandre, bureau 1040, Montréal (Québec) H3A 2G4, Canada