Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Anydesk
Türlenstraße 2
70191 Stuttgart
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Anydesk service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Anydesk: Complete Guide
What is Anydesk
AnyDesk is a remote desktop software that lets users connect to and control computers and mobile devices over the internet for remote support, remote work, and file transfer. It is offered in free and paid tiers, with licenses sold either via AnyDesk's web portals, mobile app stores, or regional resellers for perpetual and multi‑year plans.
How to cancel Anydesk
- Web (AnyDesk webshop / my.anydesk portal): Sign in to your my.anydesk account. In the my.anydesk I interface go to Settings → General tab → Cancel Subscription. In the my.anydesk II interface go to License tab → Subscription section → Cancel Subscription. Cancellation must be completed at least 30 days before your renewal date. After cancelling, your license remains active until the end of the current billing period. To stop auto‑renewal immediately you can also delete your stored payment method in the portal.
- App Store (iOS): Apple handles billing and renewals. On your iPhone/iPad open Settings → Your Name → Subscriptions → select AnyDesk → Cancel Subscription. AnyDesk’s documentation defers to Apple and does not provide a separate App Store cancellation path.
- Google Play (Android): Google handles billing and renewals. In the Google Play app tap your profile icon → Payments & subscriptions → Subscriptions → select AnyDesk → Cancel Subscription.
- If you need written proof or official notice, send a written cancellation by registered mail to AnyDesk Software GmbH at the address below and keep a copy and proof of delivery. If you encounter non‑responsive support, include screenshots, order numbers, and dates in your correspondence.
What happens when you cancel
When you successfully cancel a paid AnyDesk subscription purchased via the AnyDesk web portal, the subscription remains active until the end of the pre‑paid billing period, then it will not renew and the account will revert to the free plan. For App Store and Google Play purchases, the subscription continues until the end of the current billing cycle and then stops renewing, with Apple or Google managing the billing stop.
Account data, configuration and any installed software remain on your devices; access rights tied to paid features will be lost once the paid period expires. Behaviour for data retention or deletion is governed by AnyDesk's privacy policy and terms; if you require data removal or account closure, contact AnyDesk support and request specific actions in writing and keep records.
Will I get a refund?
AnyDesk’s published Terms indicate a free trial period (typically 14 - 30 days) in which you may cancel to avoid conversion to a paid subscription. Cancelling during the trial prevents charges; the vendor must notify you before trial end per the terms. Beyond the trial, AnyDesk’s global Terms do not promise a general post‑purchase 14‑day refund right. Refunds after purchase are not guaranteed under the standard Terms, though some jurisdiction‑specific or contract‑specific provisions (e.g., termination for cause) may allow a pro‑rata refund for services not yet provided.
In practice, refunds can depend on where you bought the license: purchases via Apple or Google are subject to their refund processes and policies, while purchases via AnyDesk or a reseller follow the vendor/reseller terms. If you believe you were charged in error or there was a misrepresentation, document everything and contact AnyDesk and your payment provider promptly.
Anydesk plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| AnyDesk Standard License (single user) | C$516.99 | Perpetual License (one-time) | Standard plan, standalone license |
| AnyDesk Advanced License (single user) | C$1,087.29 | Perpetual License (one-time) | Advanced plan, standalone license |
| AnyDesk Advanced License (PC‑Canada) | C$1,156.99 | Perpetual License (one-time) | Advanced plan, standalone license - PC‑Canada listing |
| AnyDesk Two‑Year Add‑On (Single, Remote Work) | C$1,165.60 | Two‑year Add‑On | Add‑on for Remote‑Work Single, two‑year duration |
| AnyDesk 100‑User Advanced Team License (2 years) | C$6,113.10 | Two‑year Team License | Advanced plan, up to 100 named users |
| AnyDesk 100‑User Advanced Team License (3 years) | C$8,150.78 | Three‑year Team License | Advanced plan, up to 100 named users |
| AnyDesk Standard Team License (3 years, up to 20 users) | C$3,679.22 | Three‑year Team License | Standard plan, up to 20 named users |
| AnyDesk Standard Add‑On Connection (2 years) | C$2,284.81 | Two‑year Add‑On | Add‑on connection for Standard plan (up to 19 connections) |
| AnyDesk Standard Add‑On Connection (3 years) | C$3,051.63 | Three‑year Add‑On | Add‑on connection for Standard plan (up to 19 connections) |
Your consumer rights in Canada
Canadian consumer protection law does not uniformly grant a statutory short‑term cancellation and refund right for digital subscriptions; rules vary by province and by the nature of the sale. For digital goods and software, refunds are commonly available only where there is a defect, misrepresentation, or breach of contract, unless the vendor explicitly offers a cooling‑off period. AnyDesk’s published Terms do not create a general Canadian statutory refund right beyond what the vendor or reseller provides. If you believe your consumer rights have been breached, contact provincial consumer protection authorities and keep documentation of the purchase, terms, and communications.
Customer experiences
User feedback for AnyDesk in Canada includes positive reports praising performance, ease of use and remote access capabilities in reviews on sites such as Capterra and GetApp. Those users highlight fast connections and a user‑friendly interface for remote support.
On the other hand, complaint platforms and some reviews report difficulties with unexpected auto‑renewals, challenges cancelling subscriptions, slow or unresponsive support and disputes over refunds. Several public complaints describe situations where users attempted to cancel near the renewal cutoff and experienced trouble with the cancellation UI or support response. These mixed experiences reinforce the need to document cancellation attempts and to act early relative to renewal dates.
Documentation checklist
- Account email and username, order number or invoice, purchase date and billing receipts
- Screenshots of subscription status, cancellation steps attempted, or error messages
- Trial start/end dates if you used a free trial and any trial‑end notifications
- Payment method details (last 4 digits) and bank/credit card statements showing the charge
- Copies of correspondence with AnyDesk support and proof of any registered mail sent
Common mistakes
Avoid waiting until the last possible day to cancel: AnyDesk requires cancellation at least 30 days before renewal when using the web portal, and users have reported UI or support delays. Another common error is attempting to cancel in the wrong place - subscriptions bought through Apple or Google must be cancelled through those stores, not AnyDesk's web portal. Some customers assume deleting the app cancels the subscription; this does not stop auto‑renewal. Failing to retain confirmation screenshots or delivery receipts for written cancellations can make disputes harder to resolve. If a charge appears after you cancelled, escalate promptly to AnyDesk and to your payment provider with full documentation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (my.anydesk portal) | Refunds not guaranteed; trial cancellations prevent charges; pro‑rata refund possible only in specific contract/termination cases | Low to Medium (must cancel ≥30 days before renewal; ensure confirmation) |
| App Store (iOS) | Refunds handled by Apple according to App Store policies; AnyDesk does not control Apple refunds | Medium (use iOS subscription settings; Apple refund process may be required) |
| Google Play (Android) | Refunds handled by Google Play; AnyDesk does not control Google refunds | Medium (use Google Play subscriptions; refund requests go through Google) |
After cancelling
After you cancel, save any confirmation emails or screenshots and monitor your bank or card statements through the end of the current billing period to ensure no further charges. If you cannot obtain a timely response from AnyDesk support or if an unauthorized renewal occurs, contact your card issuer to dispute the charge and provide the documentation assembled in your checklist.
Helpful links: AnyDesk’s subscription management documentation at support.anydesk.com and the AnyDesk Terms & Conditions at anydesk.com/en/terms. For App Store and Google Play cancellations, use Apple and Google support pages for subscription management and refunds.
Address
AnyDesk Software GmbH
Türlenstraße 2
70191 Stuttgart
Germany