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I hereby notify you of my decision to terminate the contract relating to the Appfolio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Appfolio: Easy Method
What is Appfolio
AppFolio is a cloud‑based property management and real‑estate software platform used by landlords, property managers, and real‑estate professionals to manage listings, tenants, payments and maintenance workflows. It is a subscription service delivered as software‑as‑a‑service (SaaS) with account access, hosted data and recurring billing.
How to cancel Appfolio
- Review your current subscription agreement and note the subscription term and renewal date so you can meet any required notice windows.
- Prepare a written notice of non‑renewal or cancellation that clearly states your account name, account number (if available), the subscription end date you are targeting and a request to terminate/stop renewal.
- Send the written notice by registered mail (recorded delivery) at least thirty (30) days before the end of the current subscription term to the service address: 70 Castilian Dr., Goleta, CA 93117, United States. Retain the mailing receipt and delivery confirmation.
- After mailing, contact AppFolio support through your account portal or their support contact form and attach a copy of the mailed notice and the tracking/proof of delivery; request written confirmation of cancellation and final billing details.
- Before access is removed, export any data you need (reports, tenant records, financials) and keep local backups. Confirm billing is closed and retain all confirmations and final invoices.
What happens when you cancel
When you properly cancel or give timely notice of non‑renewal, your subscription will not automatically renew at the next renewal date. Access to the AppFolio account may remain active until the end of the paid term; the exact timing for access removal depends on your agreement and AppFolio’s account‑closure procedures.
Data retention and export policies vary by contract. Typically you should export and download all required records before access ends; after termination AppFolio may retain data for a period required by their policy but access to retrieve it may be limited or incur fees. Keep copies of cancellation confirmations and final invoices, and follow up promptly if you need extended access to complete data export.
Will I get a refund?
Refunds under AppFolio subscriptions depend on the terms set out in your service agreement. Many SaaS providers do not issue full refunds for unused portions of a paid term, and refunds are often provided only in limited circumstances such as billing errors or contractually specified prorations. Expect that standard subscriptions are non‑refundable unless your contract states otherwise.
If you believe you are owed a refund (for example, due to double billing, early termination provisions, or a service failure), contact AppFolio support with documentation. In Canada you may also have recourse under provincial consumer protection laws for unfair billing practices; keep records and escalate if needed.
Appfolio plans and pricing
| Plan | Monthly fee | Setup fee | Notes |
|---|---|---|---|
| Core Property Management | Varies | Varies | Pricing typically depends on units and features selected |
| Advanced / Add‑ons | Varies | Varies | Optional modules (marketing, accounting add‑ons) are extra |
| Enterprise / Custom | Varies | Varies | Custom contracts for larger portfolios |
Your consumer rights in Canada
Canadian consumers and businesses have protections under federal and provincial laws. There is no universal “cooling off” rule for all SaaS subscriptions, but laws against unfair contract terms, misleading representations and deceptive practices apply. If a term in your contract is unconscionable or not properly disclosed, provincial consumer protection agencies may provide remedies.
For personal information and data, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy statutes govern how organizations handle personal data. You can request access to records, challenge inaccuracies and raise privacy complaints with the Office of the Privacy Commissioner of Canada or the relevant provincial authority.
Customer experiences
Users frequently praise AppFolio for streamlining property management tasks, integrated online payments, tenant portals and automated workflows that save time. Positive feedback often cites ease of use for day‑to‑day management and strong reporting capabilities.
Common criticisms focus on pricing (especially for smaller property owners), occasional delays in customer support response, and perceived difficulty with contract terms or account closure. Experiences vary by the size of the customer and the specific contract negotiated.
Documentation checklist
- Signed subscription agreement / contract and terms of service
- Latest invoice(s) and proof of payment
- Copy of the written cancellation/non‑renewal notice
- Registered mail receipt and delivery confirmation (tracking number)
- Support tickets, emails, and any written confirmation from AppFolio
- Exported data backups (reports, tenant and financial records)
Common mistakes
Sending cancellation notice too late and missing the contract’s required notice window is a frequent error - this commonly results in automatic renewal and an extra billing cycle. Another common mistake is relying solely on email or phone cancellation without following the contract’s prescribed method (for example, registered mail), which can leave you without the necessary proof.
Failing to export data before access ends, not keeping copies of all correspondence and not confirming cancellation in writing are other typical problems. Also, misunderstandings about billing cycles or annual vs monthly billing can lead to unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Self‑service via account or portal | Depends on contract; refunds uncommon | Low |
| Email or support ticket | Possible only with agreement from support; limited | Medium |
| Registered mail (recommended for non‑renewal) | No automatic refund; strongest proof for disputes | Medium - higher assurance |
After cancelling
After you cancel, confirm receipt and the effective termination date in writing, keep final invoices and confirmations, and verify that automated payments have stopped. Export and securely store all records you may need for accounting, tax or legal purposes. If you encounter unresolved billing or access issues, escalate with AppFolio support and, if necessary, contact your provincial consumer protection office or the Office of the Privacy Commissioner for data concerns.
Helpful links: AppFolio main site: https://www.appfolio.com. AppFolio support/contact: https://www.appfolio.com/contact. Canadian consumer information: https://www.canada.ca/en/services/business/trade/consumer-protection.html. Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca.
Address
Send notices and correspondence to:
AppFolio, Inc.
70 Castilian Dr.
Goleta, CA 93117
United States