Cancellation Arccos: Easy Method

What is Arccos

Arccos is a golf technology company that combines small sensors, optional hardware (such as the LinkPro or a smart laser rangefinder), and a subscription-based analytics service to track shots and deliver performance insights. The system is sold as hardware bundles that include an initial subscription period and as a membership (Game Tracking) that renews until cancelled.

The service is used worldwide including in Canada; purchases made through the Canadian store use Canadian pricing for hardware, while some subscription billing details reference U.S. pricing. Memberships and hardware sales are subject to Arccos’s Order Terms, support procedures, and stated refund policies.

How to cancel Arccos

• Online (recommended): Sign in to your Arccos account and go to Profile → My Account → Manage Membership. Manage Membership is the primary self-serve method for cancelling subscriptions that Arccos documents in their help center: How do I cancel my membership?.
• Email: Send a cancellation request to starter@arccosgolf.com. If your subscription began with a free trial (for example via EA SPORTS or Srixon/Cleveland offers), you must cancel before the trial ends via email or phone to avoid being billed - see the EA SPORTS/Srixon trial terms: Trial terms & conditions (Canada).
• Phone: Call Arccos support at 844-692-7226 to request cancellation and obtain confirmation.
• Physical product orders (sensors, bundles): To cancel an order before it ships, submit a written cancellation request per Arccos Order Terms: Order Terms (Canada). This is separate from subscription cancellation.
• Postal (last resort / proof of delivery recommended): If you need a paper trail or cannot obtain confirmation by other means, send a signed cancellation letter by registered mail to Arccos Golf LLC, 700 Canal Street, Stamford, CT 06902, USA - include your account email, order number (if applicable), and a clear cancellation statement. Registered mail provides receipt confirmation.

What happens when you cancel

When you cancel a subscription through Arccos, billing for future renewal periods stops. Access to subscription-only analytics and premium features typically ends at the end of the paid billing period (or immediately if you cancel before an included trial ends, depending on the terms you had). Hardware you bought remains yours, but some hardware bundles include a complimentary first year of Game Tracking which will not renew after cancellation.

Arccos retains user data under its privacy policy and terms; cancelling a membership does not automatically delete account data unless you request account deletion separately. Always retain confirmation of cancellation (email confirmation, screenshot of dashboard, or registered mail receipt) in case of disputed renewals.

Will I get a refund?

Arccos generally does not provide refunds or credits except as specified in their Order Terms. If you cancel after a free trial has converted to a paid subscription, Arccos’s stated policy is typically not to refund the charged renewal. Physical products bought directly from Arccos are eligible for a 30-day money-back guarantee (with exclusions such as installed grips, apparel, and custom prints) if returned through the proper portal in Canada: How do I return my order?.

If you believe a charge conflicts with Canadian consumer protections (for example, a distance-sale cooling-off right), mention this when you contact Arccos and keep all documentation; you may also raise the matter with your payment provider or a consumer protection office if you cannot secure a refund directly.

Arccos plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection rules for distance sales and digital subscriptions there is commonly a “cooling-off” right (often described as 14 days) that can allow consumers to cancel a digital subscription for a refund if the purchase was made at a distance. Arccos’s “no refunds” language for trials and renewals may conflict with those rights depending on the province and the specifics of the sale. If you believe your purchase qualifies for statutory cancellation, state this when you contact Arccos and keep records of the purchase and any communications.

For physical goods purchased directly from Arccos in Canada, the company provides a 30-day money-back guarantee for most items (with stated exclusions). This aligns with typical Canadian expectations for returns within a reasonable window; check the Arccos return portal and Order Terms for exclusions and the proper return procedure: Order Terms (Canada).

Customer experiences

User reviews are mixed. Many long-term users report that Arccos’s tracking and analytics helped their game and praise specific customer service interactions, such as replacement sensors or fast responses for hardware issues. These positive reports highlight the value of the product when the system works smoothly.

Conversely, a portion of users report significant difficulties cancelling during free trials or obtaining refunds after unwanted renewals; common complaints include unresponsive support, surprise auto-renewal charges, and difficulty getting refunds even when cancelling immediately after renewal. These negative experiences underline the importance of cancelling before the trial ends, keeping written proof of cancellation, and monitoring bank statements for unexpected charges.

Documentation checklist

• Account email address and username
• Order number or transaction ID (if applicable)
• Date you signed up and, if applicable, trial start/end dates
• Any confirmation screenshots or emails showing cancellation or renewal notices
• Receipt or payment method statement showing the charge you want refunded (if disputing a renewal)
• Shipping/tracking number and return portal confirmation for physical returns

Common mistakes

Many consumers wait until the end of a free trial or after a renewal to act; cancelling must be completed before the trial ends to avoid being billed. Another frequent error is attempting to cancel only through the App Store or Google Play when Arccos requires cancellation via their dashboard or direct contact - this can result in continued billing. A further mistake is not saving any proof of cancellation (no email or screenshot), which makes disputing a charge harder. Finally, assuming that “no refunds” policy always applies without checking local consumer rights can leave you without avenues you may be entitled to under Canadian law.

Comparative recap

After cancelling

Keep copies of all cancellation confirmations, emails, call notes (date/time and agent name), and postal receipts. If you were charged after cancelling, contact Arccos with your documentation and request a refund; if that fails, contact your card issuer or payment provider to dispute the charge and cite local consumer protection rights if applicable. For returns of physical products purchased in Canada, use Arccos’s return portal and follow the instructions in their return article: How do I return my order?.

Helpful Arccos links:

How do I cancel my membership? | Trial terms & conditions (Canada) | Order Terms (Canada)

Address

Arccos Golf LLC
700 Canal Street
Stamford, CT 06902
USA