Cancellation Arrae: Simple Process

What is Arrae

Arrae is a wellness company that sells dietary supplements targeting sleep, stress, digestion and related concerns. It operates an online store selling one‑time supplement purchases and subscription options; billing and service policies vary depending on whether you bought directly on Arrae’s website or through a mobile app store.

How to cancel Arrae

• On the Web: Sign in to your Arrae account and cancel from the account/subscription area at any time. If your next order has already shipped, cancellation applies only to future deliveries - shipped orders are not refunded. See Arrae’s shipping, delivery and subscription pages: Arrae Shipping & Delivery.
• Via Apple App Store (iOS): Subscriptions purchased through the App Store must be cancelled through Apple. On iPhone/iPad go to Settings → [Your Name] → Subscriptions, or cancel via the App Store on Mac. For details, see Apple Support: Apple - Cancel subscriptions.
• Via Google Play (Android): Subscriptions billed through Google Play must be cancelled in the Play Store app (Payments & Subscriptions → Subscriptions) or via the Google Play website. For guidance, see Google Play help: Google Play subscription cancellation.

What happens when you cancel

When you cancel a web subscription, future renewals stop after the current paid period. If an order was already processed or shipped before cancellation, Arrae’s policy states changes apply only to future deliveries and shipped orders are not eligible for automatic refunds. Cancelling an App Store or Google Play subscription stops future billing through that store; billing and account records for those purchases are managed by Apple or Google. Arrae may retain account and order data as required for service, returns, or legal purposes.

Will I get a refund?

Web, non-subscription purchases: Arrae allows refund requests within 30 days of delivery. Unopened items are eligible for a refund; opened items are generally yours to keep although first-time subscription customers may be offered a refund or store credit with a small processing fee (where applicable). Shipping, handling and insurance fees are not refunded. Web, subscription purchases: Within 30 days of delivery, unopened items can be returned for a refund; opened items may be eligible for store credit in limited circumstances (first-time subscription purchases). Orders already shipped are not refunded. If you purchased through Apple or Google, refunds and refund requests are handled by Apple/Google under their policies - contact the relevant store for those requests.

Arrae plans and pricing

Note: Reviews and site listings indicate primarily one-time physical supplement pricing in Canada for 2024/2025; no evidence found of a separate Arrae digital app subscription in CAD for that period.

Your consumer rights in Canada

Canadian consumer protection requires clear terms and prohibits misleading practices; federal rules such as the Competition Act and provincial legislation (for example Quebec’s Consumer Protection Act) may apply. Cooling-off periods are commonly applicable to door-to-door or telemarketing sales and not automatically to online supplement purchases, but deceptive subscription practices (e.g., hidden recurring charges or difficulty cancelling) may violate consumer protection laws. Shipping costs are generally non‑refundable unless required by law; Arrae’s stated 30‑day unopened return window aligns with common expectations. If you believe you were misled or treated unfairly, you can file complaints with the Competition Bureau, your provincial consumer protection agency, or the Better Business Bureau.

Customer experiences

Customer reports are mixed. Some users report rapid symptom relief and strong benefits from specific products. However, many reviewers raise concerns about confusing subscription signup and billing, unexpected charges, difficulty or delays with cancellations, and disappointing customer service responsiveness. Several reviewers also report adverse effects such as nausea or digestive reactions. Return and refund terms are a frequent pain point - customers purchasing multi‑month supplies sometimes find a 30‑day window restrictive.

Documentation checklist

• Order number and purchase date
• Account email and username used on Arrae
• Receipt or payment confirmation (credit card/PayPal statement)
• Subscription page screenshots showing renewal dates or terms
• Shipping/tracking information if an order shipped
• Photos of product condition if returning items (unopened preferred)
• Record of communications with customer service (dates, agent names, transcripts)
• Reason for cancellation/refund request written clearly

Common mistakes

Common errors include waiting until after the next renewal or shipment (which can make refunds unlikely), assuming deleting an app or closing an account cancels an App Store/Play subscription, and trying to cancel App Store/Play billing through Arrae’s website instead of through the store. Another frequent mistake is not saving receipts, order confirmations or screenshots of subscription terms - missing documentation makes disputes harder to resolve. Finally, purchasers of multi‑month packs sometimes misunderstand a 30‑day return window versus the length of the supply.

Comparative recap

After cancelling

After you cancel, keep confirmation (screenshot or email) and monitor your payment method for any unexpected charges. If you need a refund or return, gather the documentation listed above and submit the request within Arrae’s stated 30‑day window for unopened items. For App Store or Google Play purchases, follow the store’s refund process and keep correspondence. If you encounter misleading billing, nonresponse, or refusal to honor stated terms, consider contacting the Competition Bureau or your provincial consumer protection office and file records with the Better Business Bureau. Helpful links: Arrae shipping & delivery/refund pages (Arrae Shipping & Delivery), Apple subscription support (Apple Support), Google Play subscription help (Google Play help), and the Competition Bureau of Canada.

Address

4426 N Kilbourn Ave, Chicago, IL 60630, USA