Cancellation Arlo: Easy Method

What is Arlo

Arlo is a consumer-focused security company that sells wireless cameras, doorbells and related hardware and offers cloud-based video storage and feature access through subscription plans (commonly marketed as Arlo Secure). The service combines device firmware and companion apps (web and mobile) with cloud recording, notifications and analytics.

Subscriptions control cloud recording retention and advanced features; hardware can be purchased separately from Arlo or third-party retailers.

How to cancel Arlo

• Cancel via the same platform where you subscribed - either on the web or in the Arlo app. Support cannot cancel a subscription for you. For web cancellation, log in at my.arlo.com, go to Secure → My Arlo Account → Cancel Subscription (or Change Plan). For the mobile app, open the Arlo Secure app, tap Profile → Plan → Modify Plan → Cancel Plan. Note that the iOS app may not support cancellation; if so, use the web or Android app. Cancellation takes effect the day after your current billing period ends.
• If you are on a free trial, cancel the trial via the web using the "Cancel Trial" or "Cancel All Trials" option.

What happens when you cancel

After cancelling, you retain access to subscription features until the current billing period ends. Arlo's policy is that cloud recordings associated with the subscription are deleted within 48 hours after the subscription ends. Your devices will continue to work locally, but subscription-dependent cloud features (recording, cloud alerts and advanced analytics) will stop once the subscription expires.

Will I get a refund?

Arlo's standard terms state that subscription fees are nonrefundable and there are no refunds or credits for partially used subscription periods; you keep access until the end of the billing cycle. For products purchased directly from Arlo.com, returns may be accepted within 30 days from shipment for a full refund of the purchase price (shipping excluded), subject to obtaining an RMA and returning the item within the RMA window. Arlo may, at its sole discretion, issue refunds, credits or discounts, but this is not guaranteed. See Arlo's terms for details: Terms & Conditions and Terms of Sale.

Arlo plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection rules, businesses must honor valid cancellation requests and should not continue billing after cancellation. Provincial laws (for example Ontario’s Consumer Protection Act and BC’s Business Practices and Consumer Protection Act) can provide additional remedies; in some cases, limitations in a vendor’s terms (such as blanket "no refunds for partial periods") may be unenforceable and consumers may be entitled to prorated refunds or other remedies. If you encounter continued billing after cancellation, you may have statutory rights and can seek redress through provincial consumer protection offices, your card issuer, or dispute resolution channels.

Customer experiences

Customer feedback is mixed. Some users report satisfactory initial experiences with product functionality and straightforward setup. However, many Canadian customers report recurring problems: difficulty stopping charges after cancellation, slow or unhelpful support communication, system outages and missing recordings, and device reliability problems in cold weather. These issues have contributed to a number of reports of billing disputes and frustration with support response times.

Documentation checklist

• Account email and username; subscription ID or plan name; last billing date and amount.
• Screenshot or PDF of cancellation confirmation and timestamps (if available).
• Relevant invoices, bank/credit card statements showing charges you want stopped.
• RMA number and shipment tracking if returning a purchased product.
• Record of any support chat transcripts or case numbers.
• Certified/registered mail tracking number and a copy of the letter if you send a written cancellation.

Common mistakes

Common mistakes include trying to cancel through the wrong platform (for example, attempting to cancel an in-app subscription from the web or vice versa), assuming support can cancel on your behalf, not saving a cancellation confirmation, and not monitoring the card or account for subsequent charges. Another common error is relying on the iOS app for cancellation when iOS-managed subscriptions must be cancelled through Apple’s subscription settings or the web if the Arlo iOS app doesn't provide that option. If you plan to dispute charges, failing to gather the documentation listed above will weaken your case.

Comparative recap

After cancelling

After you cancel, keep the cancellation confirmation and monitor your bank or card for any unexpected charges. If you purchased hardware from Arlo and need a refund, follow the RMA process in the Terms of Sale and ship the item within the RMA window. If charges continue after a confirmed cancellation, contact Arlo support and open a dispute with your card issuer if necessary; retain all evidence. Helpful reference pages: Arlo subscription FAQs (change or cancel plan FAQ), Arlo Terms & Conditions (terms) and Arlo Terms of Sale (returns & RMA).

Address

Send written correspondence or certified/registered mail if you want a formal paper record. Address for Arlo (Customer Service):

Arlo, Attn: Customer Service, 2200 Faraday Avenue, Carlsbad, CA 92008, United States of America