Cancellation Artgrid: Easy Method

What is Artgrid

Artgrid is a stock footage subscription service that offers high-quality video clips under a license that covers use of downloaded assets. It is part of the Artlist family and is aimed at creators who need royalty-free footage for film, advertising, social media, and other projects.

Artgrid publishes its pricing in US dollars and delivers licensed downloads for offline use; account management and customer support are provided through its online help channels rather than via an extensive self‑serve billing dashboard.

How to cancel Artgrid

• Contact Artgrid support by email or the Help Center request form and request cancellation of your subscription or trial - there is no dedicated "cancel" button in the account interface. Provide your account email, subscription details (monthly/annual), and the date you want the cancellation to take effect.
• If you subscribed via the Apple App Store or Google Play, cancel the subscription through your Apple ID or Google Play account rather than (or in addition to) contacting Artgrid; Artgrid’s documentation does not provide a direct in‑app cancel flow for these purchases.
• Keep a written record of your cancellation request (copy of the email, support ticket number, or a screenshot of the submitted form). If you need proof, send cancellation by registered mail to the company address below.

What happens when you cancel

When Artgrid processes a cancellation, you typically retain access to any content you downloaded under the license terms for the period covered by the subscription you paid for (for example, until the end of a paid month or year). Automatic renewal will stop after the current paid period ends if cancellation is successful prior to the next billing date.

Artgrid stores account and billing data to manage your subscription and provide support. Cancellation does not automatically remove your account; if you want data deleted or an account closed you should request that explicitly when you contact support.

Will I get a refund?

Artgrid’s published refund policy allows refunds within a 14‑day window from the payment date only if no assets were downloaded since that payment. If you downloaded footage after the payment, the standard refund condition does not apply. Refunds outside those criteria are at Artgrid’s discretion and often require support review.

For purchases via Apple or Google, refunds and the applicable rules are controlled by Apple/Google policies; contact the respective app store for requests and timelines. Keep in mind that bank currency conversion or card provider rules may affect the final amount refunded to your account.

Artgrid plans and pricing

Your consumer rights in Canada

Canadian consumer‑protection laws restrict unfair automatic renewal practices and require clear cancellation information for subscription services, although rules and remedies can vary by province. Consumers are generally entitled to transparent terms and fair notice before renewals.

In Ontario, the Consumer Protection Act provides for cooling‑off rights and requires disclosure of cancellation and renewal terms; written distance contracts have a limited period for cancellation and require clear information about renewals. British Columbia is proposing stronger protections (effective 2025) that would require clearer cancellation rights and pre‑renewal notices (typically 30 - 60 days) for automatically renewing subscriptions. In Québec, the Consumer Protection Act invalidates unfair or deceptive contractual terms, which can include unclear auto‑renewal clauses or lack of a practical cancellation mechanism.

Customer experiences

User reports are mixed. Many customers praise Artgrid for high‑quality footage and the value of a license for downloaded assets. At the same time, a significant number of users report difficulty cancelling directly on the website, needing to email support, and experiencing slow or no responses. Complaints also include unexpected annual charges when users believed they signed up for monthly billing and renewals occurring without adequate notice, with some users unable to secure refunds even when they believe they met the stated refund conditions.

Documentation checklist

• Account email and username
• Subscription type (monthly or annual) and payment date
• Order or invoice number (if available)
• Proof that no assets were downloaded (for 14‑day refund requests) or list of downloads and dates
• Copies of cancellation emails, support ticket IDs, or registered mail receipt

Common mistakes

One common mistake is assuming you can cancel instantly from an account settings page - Artgrid requires contacting support for cancellation, so relying on a non‑existent cancel button leads to missed steps. Another frequent issue is misunderstanding billing frequency: customers sometimes think they have a monthly plan but are enrolled in an annual plan and are surprised by a yearly charge. A third mistake is requesting a refund without confirming whether any assets were downloaded after the payment date; the 14‑day refund condition specifically excludes accounts that downloaded assets during that period.

Comparative recap

After cancelling

After you cancel, confirm you have a written acknowledgement or ticket number from Artgrid. If you need to pursue a refund, reference the 14‑day/no‑downloads policy when contacting support and provide the documentation checklist items above. For App Store or Google Play purchases, use Apple or Google support channels to request cancellation or refunds.

Useful links: Artgrid home and support pages: https://artgrid.io, Artgrid Help / Support. For App Store subscriptions and refunds see Apple subscriptions. For Google Play subscriptions and refunds see Google Play subscriptions. For provincial consumer information, check your provincial consumer protection office (e.g., Ontario or Québec) or general guidance for Canadian consumers.

Address

Artlist S.a.r.l, 12, C RUE GUILLAUME KROLL, Technopolis Centre Wing C floor 1, L‑1882 Luxembourg