Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Askadoctor
440 N Barranca Ave #7508
91723 Covina
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Askadoctor service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Askadoctor: Easy Method
What is Askadoctor
Askadoctor (operated by JustAnswer/Askadoctor.help) is an online service that connects users with medical professionals for quick advice and consultations via chat or messaging. It offers membership-based access for ongoing support as well as one-off interactions depending on how a user signs up.
How to cancel Askadoctor
- For memberships purchased directly on the web (Askadoctor.help / JustAnswer): cancel at least 24 hours before the end of the current billing period. You can cancel via the Help Center or your account’s membership/page, by emailing support@justanswer.com, by using the site’s online chatbot, or by calling 1-800-581-6476. Once cancelled, the service remains active until the end of the paid period; partial-period refunds are not provided.
- For subscriptions purchased through the App Store (iOS) or Google Play (Android): manage and cancel directly in your device’s subscription settings. Askadoctor/JustAnswer cannot initiate, cancel, or refund subscriptions billed through Apple or Google - these platforms must be used to stop renewal and request any store-based refund.
- If you prefer a written notice, send an email to support@justanswer.com or a registered postal letter to JustAnswer LLC, 440 N Barranca Ave #7508, Covina, CA 91723, USA. Cancellation becomes effective at the end of the current billing period per the Terms of Service.
What happens when you cancel
When you cancel a web-purchased membership, the membership remains active until the end of the paid billing period and will not renew thereafter. You will continue to have access to the service and any messages or records associated with your account for the duration of that paid period. Cancelling does not automatically delete your account or all stored data; account and message retention follow the service’s privacy policy and terms. For store-managed subscriptions, cancelling through the App Store or Google Play stops future renewals but does not alter access until the store’s current paid period expires.
Will I get a refund?
Membership fees are generally non-refundable except where the Terms of Service explicitly provide a refund or where required by applicable law. Web purchases typically do not receive refunds for unused portions of an active membership period. One exception: if JustAnswer cancels your membership (not initiated by you), they state they will refund the current period’s fee. For subscriptions billed through Apple or Google, refunds and their eligibility are governed by the App Store or Google Play policies and must be requested through those platforms. Canadian consumer law does not provide a general 14-day automatic refund right for online subscription services - refund rights are limited and usually apply only where services are defective, misrepresented, or where provincial law provides a remedy.
Askadoctor plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Various reported (hidden) recurring subscription | C$66.00/month (reported) | Monthly | Not officially disclosed; appears to include basic doctor chat or consultation access |
| Reported subscription by other users | C$85.00/month (reported) | Monthly | Not officially disclosed |
Your consumer rights in Canada
In Canada, there is no blanket 14-day cooling-off period that automatically entitles consumers to refunds for online health subscription services. Consumer protection statutes and regulatory frameworks require clear, honest disclosure of subscription terms and prohibit misleading or deceptive practices. If you believe Askadoctor engaged in misleading or hidden charging, you can dispute the charge with your payment provider and file a complaint with the relevant provincial consumer protection agency. For context on how refunds and returns are treated for online/digital services in Canada, see analysis summaries such as this overview.
Customer experiences
User feedback is mixed. Many reviewers on Trustpilot praise responsiveness, clear medical advice, and convenience - reviews often note quick replies and helpful guidance (Trustpilot). Conversely, several Canadian users on forums such as Reddit report unexpected recurring membership charges after a low initial consultation fee and difficulty locating cancellation controls; those posts describe the cancellation flow as hard to find or confusing (Reddit example).
Documentation checklist
- Account email address and username used for Askadoctor
- Order receipts or transaction IDs showing dates and amounts
- Screenshots of offers, sign-up pages, billing notices, or membership pages
- Records of cancellation attempts (timestamps, chatbot transcripts, emails)
- Bank or card statements showing the charged amounts and dates
- Copies of any correspondence with support (emails, reference numbers)
Common mistakes
Users commonly assume all cancellations and refunds can be handled directly by Askadoctor; however, subscriptions bought through the App Store or Google Play must be managed through those stores. Another frequent error is waiting until less than 24 hours before the billing renewal - web cancellations must be completed at least 24 hours prior to the period end to avoid renewal. People also sometimes delete the app or uninstall the service without cancelling the subscription, leaving the membership active and continuing to be billed. Finally, failing to keep proof of cancellation or transaction records makes disputes more difficult.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Askadoctor.help / JustAnswer account, Help Center, chatbot, phone, email) | No routine refunds for unused period; refund only if company cancels or required by law | Moderate - must cancel at least 24 hours before end of billing period; multiple contact options available |
| App Store (iOS) or Google Play (Android) | Askadoctor cannot refund; refunds handled by Apple/Google per their policies | High - must navigate store subscription settings and store refund processes |
| Written notice (email to support@justanswer.com or registered postal letter) | Same policy as web: no routine refunds; potential refund only if company cancels or law requires | Moderate - provides written proof; cancellation effective at period end per Terms of Service |
After cancelling
After you cancel, keep copies of your cancellation confirmation and any related correspondence. If you were billed unexpectedly, gather the documentation listed above and contact your bank or card issuer to dispute the charge if appropriate. Useful links: Askadoctor/JustAnswer Terms of Service (askadoctor.help Terms), JustAnswer general Terms (justanswer.com Terms), and the App Store / Google Play subscription support pages for store-managed refunds. If you believe you were misled, consider filing a complaint with your provincial consumer protection agency.
Address
For written cancellation notices you can email support@justanswer.com or send a registered postal letter to: JustAnswer LLC, 440 N Barranca Ave #7508, Covina, CA 91723, USA. Cancellation becomes effective at the end of the current billing period per the Terms of Service.