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Cancel ASKALAWYERONCALL
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Askalawyeroncall service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Askalawyeroncall: Easy Method
What is Askalawyeroncall
AskALawyerOnCall is a subscription-based legal advice service (operated through JustAnswer/related platforms) that connects members with lawyers for quick consultations online. It offers monthly memberships that auto-renew and provides access to legal help through the website, apps, chat and phone channels.
How to cancel Askalawyeroncall
You can cancel to stop future billing while retaining access through your current billing period. Depending on how you subscribed, cancellation must be done through the relevant channel. Follow the steps below for the most common methods.
- Website / Account page - Sign in, go to your account or the help center and click the "cancel membership" button.
- Email - Send a cancellation request to the support email address shown in your account or in the site Terms/Help pages (keep a copy of the sent message).
- Chat or phone - Use the site chatbot or call the service line at 1-800-581-16476 and request membership cancellation; ask for a confirmation ID or email.
- App Store / Google Play - If you subscribed through Apple (iOS) or Google Play, cancel the subscription directly through your Apple ID/App Store subscriptions or your Google Play subscriptions; AskALawyerOnCall cannot cancel App Store subscriptions for you.
What happens when you cancel
Per the Terms, cancellations stop future charges but do not cut off access immediately: you retain access for the remainder of the current paid billing period. Memberships auto-renew unless canceled at least 24 hours before the end of the current billing period, so cancel well before the renewal date if you want to avoid the next charge. The service should honour cancellations made according to these methods; keep your cancellation confirmation as proof.
Will I get a refund?
The Terms state membership fees are non-refundable except where the Terms expressly allow or where required by law. No refunds are provided for partial membership periods, though access continues until the end of the paid cycle. If the company cancels your membership, they state they will refund the current period's fee. There is no explicit 14‑day automatic "cooling‑off" or refund provision stated in the Terms, though provincial consumer laws may create additional rights in some cases.
Askalawyeroncall plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Quebec: membership | CA$69.00 | Monthly | Access to JustAnswer legal membership; plus one-time join fee CA$8 |
| Quebec: join fee | CA$8.00 | One-time | One-time membership setup fee |
| Ontario: membership | CA$86.00 | Monthly | Access to JustAnswer legal membership; plus one-time join fee CA$2 |
| Ontario: join fee | CA$2.00 | One-time | One-time membership setup fee |
Your consumer rights in Canada
Canadian consumers may have statutory rights that apply to online or distance contracts depending on the province - for example, certain cooling-off or cancellation rights and requirements to provide refunds in specific circumstances. Those statutory protections are separate from the service's Terms and may override “non-refund” clauses. Once you cancel according to the provider’s stated methods, the provider must not charge you for future periods. If you believe you were misled, overcharged, or wrongfully denied a refund, contact your provincial consumer protection agency or the Competition Bureau for guidance and to report the issue.
Customer experiences
Reviews are mixed. Many Trustpilot reviewers in Canada and the US give high ratings, praising fast, clear and empathetic legal responses. However, complaint sites and forums contain reports of unexpected or higher-than-advertised charges, difficulties obtaining consultations, and challenges securing refunds. Some users also report automated or unsatisfactory customer-support interactions. Keep this balance in mind and document all interactions if you need to dispute a charge.
Documentation checklist
- Account email/username and subscription ID
- Screenshot of subscription page, billing terms and renewal date
- Receipt or bank/card statement showing charges
- Cancellation confirmation (email, chat transcript, confirmation number)
- Dates and notes of phone calls or chat interactions (agent name/ID if available)
- If applicable, App Store/Google Play subscription screenshots and refund request history
- If you send postal mail, keep proof of postage and return receipt
Common mistakes
Common errors include waiting until too close to the renewal cutoff (the Terms require cancellation at least 24 hours before the period end), cancelling in the wrong place (for example cancelling the website subscription but failing to cancel an App Store/Google Play subscription), and failing to keep proof of cancellation. Another frequent issue is assuming an immediate refund - the Terms say fees are generally non-refundable unless required by law or the company cancels. To avoid problems, act early, cancel through the correct channel, and retain copies of confirmations and receipts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website / Account cancel | No automatic refund; future charges stop. Refund only if company approves or law requires. | Low |
| Email to support | No automatic refund; depends on company response and policy. | Low - Medium |
| Phone / Chat | No automatic refund; ask agent to confirm and request written confirmation. | Low - Medium |
| App Store (iOS) / Google Play | Refunds handled by Apple/Google - follow their refund procedures; company cannot cancel for you on iOS. | Medium |
| Postal letter to corporate address (registered mail) | No automatic refund; creates strong proof of notice and may be useful if disputing charges. | High |
After cancelling
After you cancel, keep all confirmation records and monitor your card or bank statements for any unexpected charges. If a renewal charge posts despite timely cancellation, contact the service immediately and open a dispute with your payment provider if needed. For further reading and to verify company policies, review the provider’s Terms of Service and public reviews before acting. If you suspect unfair or misleading practices, contact your provincial consumer protection office or file a complaint with the Competition Bureau.
Useful links: AskALawyerOnCall - Terms of Service, Trustpilot reviews, Competition Bureau of Canada.
Address
For postal cancellation or written notice (if you choose to send registered mail with return receipt), you can address correspondence to:
JustAnswer LLC, 440 N Barranca Ave #7508, Covina, CA 91723, United States