Cancellation Astrill: Easy Method

What is Astrill

Astrill is a virtual private network (VPN) service that provides encrypted internet connections, multiple server locations, and tools to enhance online privacy and bypass geo-restrictions. The company is based in the Seychelles and offers desktop and mobile apps, router support, and features such as OpenVPN, StealthVPN, and dedicated IPs.

Astrill is commonly used by individuals and businesses who want to protect their internet traffic, access region-locked content, or maintain privacy on public networks. Service details, feature availability and terms are set by Astrill and may change over time.

How to cancel Astrill

• Check where you purchased the subscription (direct from Astrill, Apple App Store, Google Play, or a reseller). Purchases through Apple/Google must usually be cancelled through those stores.
• If purchased directly from Astrill, sign in to your Astrill account at https://www.astrill.com and disable auto-renew or cancel the subscription in Billing/Subscriptions. Note the effective cancellation date.
• Open a support ticket via Astrill’s support pages or email support to request account closure and a refund if you believe you are eligible. Keep ticket IDs and copies of all correspondence.
• To create a formal, provable cancellation request, send a signed letter by registered mail (raccomandata A/R) to Astrill’s business address including your account email, subscription ID/order number, date of purchase, and an explicit request to cancel and (if desired) to refund. Keep the postal receipt as proof of delivery.
• If you purchased through Apple or Google, follow their cancellation/refund procedures in your App Store / Play Store purchase history and contact their support for refunds; Astrill cannot directly control those refunds.
• After cancelling, monitor your payment method and email for confirmation. If charges continue, escalate with Astrill support and your bank or card issuer (chargeback) if necessary.

What happens when you cancel

When you cancel, automatic renewal is stopped; you should retain service until the end of the paid period unless Astrill’s terms specify immediate termination. You will lose access to premium features once the subscription period ends or if Astrill terminates the account for breaches of terms.

Astrill may retain billing and account records for their legal and tax obligations and to handle disputes. Personal data handling is governed by Astrill’s privacy policy; if you need complete account deletion, request that specifically and confirm any retention that is legally required.

Will I get a refund?

Refund eligibility depends on where and how you bought the subscription and Astrill’s refund policy at the time of purchase. If you bought directly from Astrill, they may offer refunds under certain conditions (for example within a trial/refund window), but some purchases or promotions may not be refundable. Purchases made through third parties (App Store, Google Play, resellers) are subject to that third party’s refund rules.

Exceptions that commonly affect refunds include evidence of abuse, violation of terms of service, purchases outside any refund window, or payments processed by third parties. To pursue a refund, provide order numbers, proof of payment, and correspondence when you contact support and, if needed, pursue a chargeback through your payment provider as a last resort.

Astrill plans and pricing

Your consumer rights in Canada

Canadian consumers have protections under federal and provincial consumer protection laws that cover unfair business practices, false or misleading representations, and certain refund or cancellation rights. For online subscription services, you are entitled to accurate information about the service and clear cancellation mechanisms. If a merchant’s practices are misleading or the service is materially different from what was promised, you may have recourse through provincial consumer protection offices.

If you experience unauthorized charges or difficulty obtaining a promised refund, you can contact your payment provider or card issuer to dispute charges and, where appropriate, request a chargeback. You can also file complaints with federal or provincial consumer protection agencies or the Competition Bureau for deceptive practices.

Customer experiences

User reports for Astrill are mixed. Many customers report good connection speeds, a variety of server locations, and features useful for streaming and privacy. Positive notes often mention stable performance and advanced protocol options.

At the same time, some users report issues with billing, refund responsiveness, and support delays. Experiences vary by purchase channel; customers who buy through app stores sometimes find refunds are governed by the store’s policies rather than Astrill’s direct policies. Expect variability in support response times and outcomes.

Documentation checklist

• Account email and username
• Subscription ID / order number and invoice or receipt
• Date of purchase and billing method (card, PayPal, App Store)
• Screenshots or copies of receipts and account settings showing active subscription
• Copies of all correspondence with Astrill support (tickets, emails)
• Text of your cancellation/refund request
• Registered mail receipt (proof of delivery) if you sent a formal letter
• Device and app version details where the subscription was used

Common mistakes

Common errors include cancelling the app but not the subscription (especially with purchases via Apple or Google), assuming a cancellation request sent by email is sufficient without obtaining written confirmation, and not keeping receipts or proof of delivery for formal cancellation letters. Another frequent mistake is waiting until after renewal to request a refund without documenting an immediate cancellation attempt.

Also avoid contacting the wrong support channel - if you purchased through the App Store or Google Play, you will often need to start with those vendors for refunds; contacting Astrill alone may not be effective for those transactions.

Comparative recap

After cancelling

After you cancel, keep written confirmation of the cancellation and any refund approval. Monitor your bank or card statements for continued charges and, if charges continue, escalate to Astrill support and your payment provider. If you purchased through Apple or Google, check your purchase history in the App Store / Play Store to ensure the subscription status is updated.

Useful links: Astrill support and account management pages (Astrill Support), Astrill terms and privacy pages (Terms, Privacy), and Canadian consumer resources such as the Competition Bureau (Competition Bureau) and the Government of Canada consumer information pages (Canada - Consumer information).

Address

Send registered mail (raccomandata A/R) to:

Astrill
Astrill Oliaji Trade Centre, 1st Floor
Victoria, Mahé
Seychelles