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I hereby notify you of my decision to terminate the contract relating to the Astropad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astropad: Easy Method
What is Astropad
Overview
Astropad is a suite of apps and hardware that turn iPads and other devices into drawing tablets and pen-enabled displays for creative software on macOS and iPadOS. Offerings include Astropad Studio (a subscription-based remote drawing solution), Astropad Slate (a one-time‑purchase app), and hardware accessories such as Luna Display.
How to cancel Astropad
- Apple App Store (iOS/iPadOS): Open Settings on your device → tap your name → Subscriptions → locate Astropad Studio → tap Cancel Subscription. Apple handles billing and refunds; you can also request refunds or report problems via reportaproblem.apple.com.
- Google Play (Android): Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select Astropad → Cancel subscription. You will typically retain access until the end of the paid billing period.
- Website (Astropad Studio via Web): Log into your Astropad Studio account → go to the Billing / Account Portal → Account or Subscriptions → locate the active subscription → cancel. For refunds or special cases, follow the portal guidance to contact Astropad support.
What happens when you cancel
When you cancel a subscription purchased through Apple or Google, billing is stopped for future periods but access often continues until the end of the current paid billing cycle (Google explicitly notes this; Apple usually behaves similarly). If you cancel via Astropad’s website, your account and any associated services will follow the timing shown in your account portal.
Billing and refund processing are managed by the payment platform used to buy the product: Apple handles App Store purchases and refunds, Google handles Play Store purchases, and Astropad handles web purchases. Data associated with your account (settings, projects stored in any Astropad cloud features) will remain subject to Astropad’s data and retention policies - contact support if you need specific data removal or export instructions.
Will I get a refund?
Refund availability depends on where and how you bought the product. Purchases made through Apple’s App Store are refunded by Apple and should be requested via reportaproblem.apple.com. Android purchases are subject to Google Play’s refund policy. Subscriptions purchased directly via Astropad’s website may be eligible for refunds at Astropad’s discretion; you should contact Astropad support through the account portal if you believe you qualify.
For hardware (Luna Display and accessories) bought from Astropad’s website, returns or exchanges are generally accepted within 30 days of delivery; shipping charges are typically non‑refundable. If hardware was purchased from a third‑party retailer, you must contact that seller for returns or refunds.
Note for Canadian consumers: there is no automatic 14‑day cooling‑off right for digital subscription services under federal law; refunds for digital subscriptions depend on the provider’s stated policy. For physical goods, provincial consumer protection laws and implied warranties may provide additional remedies for defective items.
Astropad plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Astropad Studio Monthly (via iPad App Store Canada) | C$19.49 | Monthly | Full Astropad Studio features via subscription |
| Astropad Studio Annual (via iPad App Store Canada) | C$99.99 | Annual | Full Astropad Studio features via annual subscription |
| Astropad Slate (one-time purchase, iPad App Store Canada) | C$24.99 | One-time | Pen tablet & trackpad app; no subscription |
Your consumer rights in Canada
Canadian consumers do not have a universal statutory 14‑day “cooling‑off” right for digital subscriptions; refunds for digital services are governed by the provider’s terms. For hardware and other physical goods purchased online, provincial consumer protection laws and implied warranties may provide remedies for defects or non‑conformity. These protections can vary by province, so if you believe a seller has not honoured warranty or return obligations, check your provincial consumer protection office for guidance and consider raising the issue with your payment provider or card issuer if warranted.
Customer experiences
Public reviews show a mix of positive and negative experiences. Some users report the apps working smoothly and praise responsive support. Other users have reported delays or a lack of response from customer service when attempting returns (particularly for hardware), database or login reliability problems on the site, and issues obtaining receipts or order numbers. These mixed reports suggest keeping thorough records and using the platform through which you purchased when seeking refunds or returns.
Documentation checklist
- Order confirmation or receipt (email or PDF) showing product, date and amount
- Screenshot of subscription entry in Apple Subscriptions or Google Play Subscriptions (if applicable)
- Account portal screenshot showing active subscription or billing ID (for web purchases)
- Support correspondence (emails, ticket numbers) and dates of contact
- Shipping and tracking numbers for hardware returns and proof of delivery
- Certified mail (raccomandata A/R) receipt if you send a written cancellation or return request by post
Common mistakes
One frequent mistake is attempting to cancel or request a refund through Astropad when the purchase was made through Apple or Google; platform purchases must usually be handled by those platforms. Another common error is failing to keep proof of purchase or cancellation confirmation - without receipts or screenshots it can be much harder to resolve disputes. Expect platform‑specific timelines (for example, access often remains until the end of the paid period) and don’t assume Canadian law automatically grants a refund for digital subscriptions.
For hardware returns, users sometimes contact Astropad when the item was bought from a third‑party retailer; in that case you must contact the seller where you bought the item.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS/iPadOS) | Refunds handled by Apple; request via reportaproblem.apple.com | Low |
| Google Play (Android) | Refunds handled by Google Play; subject to Google’s policy | Low - Medium |
| Website (Astropad Studio via Web) | Contact Astropad support via the account/billing portal; refunds considered case‑by‑case | Medium |
| Hardware (Luna Display, accessories) | Returns/exchanges via Astropad within 30 days (website purchases); shipping non‑refundable; third‑party sellers handle their own returns | Medium - High |
After cancelling
Keep confirmation screenshots or emails showing that you cancelled and the effective date. If you need a refund for an App Store purchase, use Apple’s report a problem page. For Play Store refunds or subscription issues, see Google Play help at Google Play Subscriptions. For web purchases and account help, visit Astropad’s support or account pages at Astropad Support and (for account billing) the Astropad account/billing portal at Astropad Account. If you send a written cancellation or return request by post, use certified mail (raccomandata A/R) and retain the receipt as proof of dispatch.
Address
Astro HQ LLC
P.O. Box 3347
Minneapolis, MN 55403
USA