Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Autocad
661 University Avenue, West Tower, Suite 200, MaRS Centre
M5G 1M1 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Autocad service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Autocad: Simple Process
What is Autocad
AutoCAD is a professional computer-aided design (CAD) software suite produced by Autodesk for creating, editing and documenting 2D and 3D designs. It is widely used across architecture, engineering, construction and manufacturing for drafting, modeling and collaboration on technical drawings.
AutoCAD is sold as a subscription service with versions distributed directly by Autodesk and through platform storefronts such as the Apple App Store and Google Play; licensing, renewal and support processes vary by purchase channel.
How to cancel Autocad
- Web (Autodesk direct / web): Sign in to your Autodesk Account → Billing & Orders → Subscriptions & Contracts → Turn off auto‑renew. Turning off auto‑renew stops future billing but the subscription remains active until the current expiry. To request an outright cancellation, return or refund beyond turning off auto‑renew, contact Autodesk Support via Autodesk Support.
- App Store (iOS): On iPhone/iPad go to Settings → Your Name → Subscriptions → Tap the AutoCAD subscription → Cancel Subscription. Note that subscriptions auto‑renew unless canceled at least 24 hours before the period ends; use Apple's subscription page or reportaproblem.apple.com for refund requests handled by Apple.
- Google Play (Android): Open Google Play (web or app) → Subscriptions → Manage → Cancel subscription. Cancelling stops future billing but does not interrupt current access; for refunds use Google Play’s help center at Google Play support.
What happens when you cancel
When you cancel auto‑renew, your subscription will generally remain usable until the end of the paid billing cycle; canceling does not immediately remove access unless you request an immediate termination and Autodesk agrees. If you simply turn off auto‑renew, you won’t be billed again but your files and account remain associated with your Autodesk ID.
For an outright cancellation or return beyond stopping auto‑renew, you will typically need to contact Autodesk Support. Export and back up any drawings or data you need before the subscription expires or if you lose access, and check whether any shared or cloud‑hosted projects should be transferred or downloaded.
Will I get a refund?
If you purchased directly from Autodesk, refund eligibility depends on the subscription type and the timing: monthly subscriptions are normally eligible for a full refund if returned within 15 days of the initial purchase or renewal; annual and 3‑year subscriptions are normally eligible for a full refund if returned within 30 days of purchase or renewal. These Autodesk windows are the primary determinant for direct purchases.
If you bought AutoCAD via the Apple App Store or Google Play, refunds are handled by the respective platform. Use Apple or Google Play refund mechanisms; Autodesk’s direct refund policy does not apply to platform purchases. Keep in mind that digital goods and activated software often have limited return rights under both seller policy and applicable consumer law.
Autocad plans and pricing
| Plan | Term | Price (CAD) |
|---|---|---|
| AutoCAD | Monthly | Varies |
| AutoCAD | Annual | Varies |
| AutoCAD | 3‑Year | Varies |
| App Store / Google Play | Mobile / Platform Pricing | Varies |
Your consumer rights in Canada
Canada does not provide a universal automatic 14‑day cooling‑off period for digital software purchases like some other jurisdictions; consumer rights for digital goods are more limited. Provincial rules vary: for example, Ontario’s Consumer Protection Act requires refunds for unsolicited services within 15 days of demand, but this generally does not apply to software you actively purchased.
Digital goods that are delivered or activated may have restricted return rights. Autodesk’s own refund windows (15 days for monthly; 30 days for annual/3‑year on direct purchases) typically govern refunds when you buy directly. If you purchased via the Apple App Store or Google Play, refunds are subject to those platform rules rather than Autodesk’s direct policy, although provincial consumer protections may still provide avenues in exceptional circumstances.
Customer experiences
User reports are mixed but lean negative in several public forums. Some users continue to use AutoCAD successfully and note its functionality and familiarity for professional work, while others describe frequent stability or performance issues. Many complaints concern slow or unresponsive customer support, difficulties with website or account access, and frustration with subscription pricing.
There are also reports of delays or complications obtaining refunds, especially where responsibility is passed between Autodesk and payment processors, as well as privacy concerns raised by a subset of users. These experiences have been reflected in low aggregate review scores on some platforms; take published reviews as one input and verify current support and refund conditions before relying on them.
Documentation checklist
- Order/invoice number, purchase date and payment method
- Autodesk account email and subscription ID (if available)
- Proof of purchase (receipt, bank or card statement showing the charge)
- Screenshots of subscription details (Autodesk Account, App Store or Google Play subscription screen)
- Copies of any prior communications with Autodesk or platform support and dates
- Registered mail / delivery confirmation receipt if sending a written cancellation or dispute by mail
Common mistakes
Expecting an automatic refund after cancelling is a common mistake: cancelling auto‑renew stops future billing but does not guarantee a refund for the current or past billing period unless you meet the vendor’s refund window. Another frequent error is contacting the wrong party - refunds for App Store and Google Play purchases must be requested through those platforms, not directly through Autodesk.
Customers also often forget to back up cloud‑hosted files before losing access, miss the vendor’s 15‑ or 30‑day refund windows, or fail to keep clear proof of purchase and communication records, all of which can complicate or prevent successful refund or dispute resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Autodesk direct / web) | Direct refunds: monthly within 15 days; annual/3‑year within 30 days (subject to Autodesk policy) | Moderate - use Autodesk Account; may need to contact Support for returns |
| App Store (iOS) | Refunds handled by Apple via reportaproblem.apple.com | Low - cancel in device settings; refunds depend on Apple’s process |
| Google Play (Android) | Refunds handled by Google Play via their support channels | Low - cancel in Play Store; refunds depend on Google’s process |
After cancelling
After you cancel, export or download any needed drawings and project files, remove any linked cloud storage if appropriate, and deactivate licenses on devices if you plan to transfer them. Keep records of cancellation, support tickets and any refund confirmations. If you need to dispute a charge or request a written confirmation, consider sending a dated letter or notice and keep proof of delivery.
Useful pages: Autodesk Account, Autodesk Support, Apple report a problem, and Google Play support.
Address
For written correspondence or registered mail use:
Autodesk Canada Co.
661 University Avenue, West Tower, Suite 200
MaRS Centre, Toronto, Ontario, M5G 1M1, Canada
Tip: Send important written notices by registered mail / raccomandata A/R to ensure delivery confirmation and keep a copy of the receipt for your records.