Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Automerit
Not found
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Automerit service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Automerit: Easy Method
What is Automerit
Automerit is a telematics-based program used by insurers such as Belairdirect to measure driving behaviour and adjust insurance pricing based on usage and driving habits. It typically operates through a mobile app (or connected device) that tracks trips, braking, acceleration, and other metrics to determine discounts or surcharges.
How to cancel Automerit
- Locate your policy number and account credentials, then contact Belairdirect customer service by phone - toll-free 1-833-644-7899 - or sign in to your insurer account to review cancellation options; note that online/self-serve cancellation was reported as not available as of late 2025, so phone contact is often required (belairdirect).
- Tell the agent you want to cancel the AutoMerit/telematics enrollment and provide the effective cancellation date (you generally cannot request cancellation more than about 30 days in advance).
- Ask specifically how they will calculate any refund or penalty (pro‑rated vs short‑rate) and what percentage fee applies (customers commonly report an early cancellation fee around 7% or short‑rate calculations).
- Request written confirmation of the cancellation, the final premium calculation, and the refund amount (if any); keep the confirmation and any reference number.
- If the program uses a physical device or requires app deactivation, ask about return procedures and data deletion; if you plan to send a registered letter (raccomandata A/R) for formal cancellation, request the correct postal address from Automerit/Belairdirect first since a public postal address was not found.
What happens when you cancel
Cancelling Automerit will typically stop telematics data collection for future trips and remove any usage-based discount tied to the program at the policy or enrollment end date. The policy itself (your auto insurance) will remain subject to the insurer’s cancellation rules - the insurer will calculate the final premium for the period you were covered and apply any cancellation fee. Data retention policies vary: trip data already collected may be retained according to the app/provider privacy policy, so ask the insurer or Automerit for deletion or export options if you need them.
Will I get a refund?
Refunds of unused premium are possible but not guaranteed in full. Insurers commonly deduct a cancellation fee (customers commonly report around 7%) and may use pro‑rated or short‑rate calculations, which can significantly reduce the refund. Some customers have reported receiving refunds for unused months after fees, while others have encountered cases where no refund was issued because no payment had been collected or because of full-term billing practices. Always request the exact refund calculation in writing before finalizing cancellation.
Automerit plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Telematics enrollment (Automerit) | Varies | Automerit is typically offered free as part of an insurer’s usage‑based program; discounts and pricing effects depend on insurer policy and driver score. |
Your consumer rights in Canada
Under Canadian insurance regulations, policyholders may cancel an auto insurance policy or telematics enrollment at any time, but insurers can apply early cancellation fees and pro‑rated or short‑rate calculations depending on the contract and provincial rules. Belairdirect and similar insurers commonly apply a cancellation fee (community reports suggest around 7%) and refund unused premium after that deduction. If you have unresolved issues - such as unexplained charges, delays, or lack of response - you can escalate within the insurer to the Customer Experience or Ombudsman team, and then to external dispute bodies such as the General Insurance OmbudService (GIO) if the matter is not resolved to your satisfaction.
Customer experiences
User reviews are mixed. Positive feedback highlights competitive initial pricing, available safe‑driving or multi‑policy discounts, and a generally smooth digital signup in some cases. Negative reports include slow claims handling, rate increases at renewal or after claims, billing and refund delays, and inconsistent customer service. Specific telematics complaints include the app being overly sensitive (penalizing unavoidable driving behaviour), heavy battery and GPS use, and unclear discount calculations at renewal.
Documentation checklist
- Policy number and account login details; recent billing statements
- Desired cancellation effective date and reason for cancellation
- Proof of alternative insurance (if replacing coverage)
- Any device or app return confirmation (if applicable)
- Preferred method and banking details for refund deposit
- Record of communications: agent name, date/time, and written confirmation or reference number
Common mistakes
Common errors include assuming cancellation is immediately refundable without fees, requesting cancellation more than ~30 days ahead (which some insurers won’t process), failing to obtain written confirmation, and removing or uninstalling the telematics app before confirming cancellation (which can complicate proof of enrollment period). Another frequent mistake is not asking how the refund was calculated - pro‑ration or short‑rate methods can leave you owing a substantial portion of the premium if unexpected.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (Belairdirect customer service 1-833-644-7899) | Possible - pro‑rated/short‑rate refund after cancellation fee (commonly ~7%) | Low to Medium |
| Online account | Possible but varies; note reports that self‑serve cancellation was not available as of late 2025 | Medium |
| Registered letter (raccomandata A/R) to Automerit/insurer | Varies - formal written request may help with proof; refund depends on insurer policy | High (postal address may need to be requested) |
After cancelling
After cancellation, retain your written confirmation and the final premium/refund calculation for your records. Verify that telematics tracking has stopped and that any physical device has been returned if required. If you believe a refund or billing adjustment is incorrect, contact Belairdirect’s customer service first, then escalate to their internal complaint processes or the General Insurance OmbudService (GIO) if necessary. Helpful information sources include insurer pages and comparison resources such as rates.ca and informational summaries like hellosafe.ca.
Address
No public postal address for Automerit cancellations was found in available sources. If you plan to send a registered cancellation letter (raccomandata A/R), contact Automerit or Belairdirect directly by phone or official email to request the correct postal address and any special instructions for returning devices or submitting formal cancellation notices.