Cancellation service #1 in Repubblica Ceca
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Avg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Avg: Easy Method
What is Avg
AVG is a consumer antivirus and security brand offering antivirus, internet security, VPN and system‑maintenance products for Windows, macOS and mobile platforms. It is marketed under the AVG name and operated by Avast/AVG group companies.
The products are sold as time‑based subscriptions (annual or monthly) and may be purchased directly from AVG, via the Google Play Store, or through the Apple App Store and third‑party resellers; the purchase channel affects how you cancel and claim refunds.
How to cancel Avg
- App Store (iOS): Open the App Store → tap your profile icon → tap Subscriptions → select the AVG subscription → tap Cancel Subscription (or Cancel Free Trial) → confirm. Note: Apple manages App Store billing; refunds are handled by Apple.
- Google Play Store (Android): Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → select the AVG subscription → tap Cancel subscription → follow the on‑screen prompts.
- Web (AVG Account): Sign into your AVG Account at the AVG website → go to Manage subscriptions → click Unsubscribe under the relevant subscription → follow the on‑screen instructions. If you cannot cancel online, contact AVG support for account assistance or use the formal communication channel described below.
What happens when you cancel
When you cancel a paid AVG subscription you will normally retain access to the paid features until the end of the paid billing period; automatic renewal will be disabled so you are not charged again. Cancelling does not automatically delete your AVG account or any stored settings - if you want account removal you must request it separately.
Data associated with your account (purchase receipts, device registrations) may be retained in accordance with AVG’s privacy and retention policies. If you have an active VPN or security app on devices, you may wish to uninstall it after service access ends or keep it in a limited/free mode if available.
Will I get a refund?
AVG’s published policy provides a 30‑day money‑back guarantee for subscriptions purchased directly via the AVG website or via Google Play: you can request a full refund if made within 30 days of purchase. After 30 days, refunds are not normally provided, except where local consumer rules apply (see Quebec below).
Purchases made through the Apple App Store, other resellers or some third‑party channels are governed by those sellers’ refund policies; AVG does not control App Store refunds and will generally direct you to Apple. AVG also states restrictions for certain purchases and services (for example, no refunds for fully performed services or past refunds within specified periods).
Avg plans and pricing
| Plan | Price (Canada) | Period | Key features |
|---|---|---|---|
| AVG Internet Security (1‑year) | C$69.99 | Annual | Protection for Windows devices, Wi‑Fi protection, toolbar remover, enhanced firewall, anti‑ransomware, webcam security, file shredder, anti‑spam, fake website protection |
| AVG Ultimate (1‑year) | C$119.99 | Annual | All Internet Security features plus TuneUp (maintenance, disk cleaner, updater), cross‑platform support (Mac, Android), PC speed optimization |
| AVG Secure VPN (Canada pricing) | C$4.49/month (approx C$53.88/year first term) | Monthly/Annual equivalent | VPN access on multiple devices; 30‑day money‑back guarantee |
Your consumer rights in Canada
Canadian consumers who buy directly from AVG or via Google Play are covered by AVG’s 30‑day money‑back guarantee for subscriptions; this is a contractual policy rather than a statutory right. For Quebec residents, provincial consumer rules provide stronger protection: annual subscriptions are eligible for a full refund within 30 days of purchase or renewal, and prorated refunds are available after that period.
Purchases made through the Apple App Store or other resellers are subject to those sellers’ terms and refund processes; in such cases you must contact Apple or the reseller. If you believe AVG or a reseller breached consumer law, you may contact provincial consumer protection authorities for guidance.
Customer experiences
User feedback is mixed: many customers on review platforms praise AVG for effective malware protection, ease of use, and responsive customer service, reporting long‑term satisfaction. At the same time, other reviews cite difficulty cancelling subscriptions, unexpected charges, slow or unhelpful support responses, and frustrations when purchases were made through resellers or through the App Store - issues that often relate to billing channel rather than product performance.
Given the mixed reports, document your purchase and cancellation steps and follow the channel‑specific processes to reduce friction when requesting refunds or stopping renewals.
Documentation checklist
- Order number/receipt (email or screenshot)
- Account email used to purchase or register the AVG product
- Date of purchase or renewal and the amount charged
- Screenshots showing the subscription in your App Store, Google Play, or AVG Account
- Payment proof (bank or card statement redacting unrelated transactions)
- Device and OS details where AVG was installed (if relevant)
- If sending formal correspondence, include a copy of the above and a clear cancellation/refund request
Common mistakes
Many problems arise from using the wrong cancellation route: for example, trying to cancel an App Store subscription from the AVG website will not stop Apple billing. Another common mistake is missing the renewal date and assuming cancellation after renewal will trigger an automatic refund - AVG’s policy generally limits refunds to purchases requested within 30 days. Many customers also fail to keep receipts or screenshots, making disputes harder to resolve.
To avoid these issues, verify the purchase channel, cancel via that channel, keep evidence of cancellation, and submit refund requests promptly (within 30 days when possible). If you contact support, keep a record of all communications and any case or ticket numbers.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; AVG directs you to Apple support | Medium - must use Apple interface or contact Apple Support |
| Google Play Store (Android) | 30‑day money‑back generally available; request via Google Play/AVG | Low - cancellation and refund typically straightforward via Play |
| Web (AVG Account) | 30‑day money‑back for direct purchases; request via AVG support | Low to Medium - can cancel online; refunds processed by AVG |
| Reseller / Formal registered letter to Avast | Reseller purchases: refund through reseller; registered letter may support formal dispute but refund not guaranteed | High - formal route is slower and may require legal/consumer authority involvement |
After cancelling
After you cancel, keep confirmation of the cancellation and any refund approval. If you need support or to request a refund, use the official AVG support channels: AVG Support and your AVG Account page. For Google Play purchases use Google Play support, and for Apple purchases use Apple Support. If you continue to see charges after cancellation, contact your card issuer and consider disputing the charge if the merchant or store cannot resolve it.
Helpful links: AVG Support, My AVG Account, Google Play subscriptions, Apple subscriptions and purchases.
Address
For formal correspondence send a registered letter (A/R) addressed to the parent company with the subject line “Disdetta abbonamento AVG” to:
AVAST Software s.r.o., Pikrtova 1737/1a, 140 00 Praha 4, Czech Republic