Cancellation service #1 in Italy
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Balance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Balance: Easy Method
What is Balance
Balance (operating as PARADISO VENTURES INC. o/a Balance) is a personal finance / digital asset service that offers subscription plans and one‑time purchases for premium features; its custody services are provided by Balance Trust Company. The company is incorporated in Alberta and states compliance and security measures such as SOC 2 Type II and registration as an MSB with FINTRAC and FinCEN.
How to cancel Balance
- App Store (iOS): On your Apple device open Settings → Apple ID → Subscriptions → Balance → “Cancel Subscription.” If no Cancel button appears or you see an expiration date, the subscription is already canceled. Apple controls iOS subscriptions and refunds; disable auto‑renew at least 24 hours before renewal.
- Google Play (Android): Open the Google Play app → profile icon → Payments & Subscriptions → Subscriptions → Balance → Cancel subscription. If there is no cancel option, the subscription is already canceled. Disable auto‑renew at least 24 hours before renewal.
- Web (Stripe): Sign in to the Balance web app → Profile → Settings → Account Status → Cancel subscription → confirm; you may be directed to Manage Subscription (billing page) → Cancel plan → confirm. Web cancellations must be completed at least 24 hours before renewal.
- Important: Deleting your Balance account does not cancel any active subscription - you must cancel through the platform where you purchased the plan (App Store, Google Play, or web/Stripe) as above.
What happens when you cancel
When you cancel a Balance subscription, auto‑renewal is turned off and the subscription will typically remain active until the end of the paid period. Cancelling does not usually remove your account or personal data; account deletion is a separate process and does not automatically stop billing. If cancellation is performed correctly you should see a cancel confirmation or an expiration date in your subscription settings; if you do not, verify the correct platform and account used for the purchase.
Will I get a refund?
Refunds are platform‑dependent and handled differently by each provider. Balance’s stated policy is discretionary refunds within 30 days of purchase depending on how you bought the subscription. For iOS purchases Apple controls refunds and you must request them via reportaproblem.apple.com. For Google Play or web (Stripe) purchases Balance can submit refund requests on your behalf if you contact them with the associated account email within the 30‑day window, but final decisions are governed by the platform’s rules. Balance’s documentation does not reference a Canadian statutory 14‑day cooling‑off right; if you believe a consumer protection law applies in your province, consider contacting your provincial consumer affairs office.
Balance plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Balance Premium (one-time purchase) | C$88.99 | One-time | Unlimited access via one‑off payment |
| Balance Yearly | C$66.99 | Annual | Yearly subscription auto‑renewing |
| Balance Lifetime - 75% off | C$124.99 | One-time | Lifetime access at discounted rate |
| balance+ premium Monthly (low) | C$4.99 | Monthly | Monthly subscription, lowest tier |
| balance+ premium Monthly (mid) | C$6.99 | Monthly | Monthly subscription, mid tier |
| balance+ premium Monthly (high) | C$13.99 | Monthly | Monthly subscription, high tier |
| balance+ premium Yearly (low) | C$69.99 | Annual | Yearly subscription, lower tier |
| balance+ premium Yearly (high) | C$129.99 | Annual | Yearly subscription, higher tier |
Your consumer rights in Canada
Balance’s published policy does not state a statutory Canadian 14‑day cooling‑off period; instead it refers to discretionary refunds within 30 days. Consumer protections and cooling‑off rights can vary by province and by the nature of the transaction (digital content vs. goods). Balance’s Terms of Use (as published) limit liability for indirect damages, require identity verification, and include provisions such as waiver of class actions and unilateral amendment rights; they indicate Alberta law governs disputes. If you have legal concerns about contractual terms or refund entitlements, you may wish to contact your provincial consumer protection agency or seek independent legal advice.
Customer experiences
Public user reviews for Balance are limited. Automated reputation checkers show inconsistent signals (examples include a low trust score on one scanner and a high authenticity score on another). There are few verified user‑generated reviews on major review platforms for Balance’s site in Canada, so public sentiment is mixed and not strongly established. For account‑specific issues (billing, refunds) contacting Balance support directly and keeping documentation is the most reliable course.
Documentation checklist
- Account email associated with your Balance account
- Receipt, transaction ID, or App Store/Google Play purchase history entry
- Date of purchase and plan name
- Screenshot of subscription status (shows “Active” or expiration date) or the cancel confirmation
- Any prior communication with Balance support (ticket numbers, emails)
Common mistakes
Many users accidentally delete their Balance account thinking it will stop billing; account deletion does not cancel subscriptions and you can still be charged. Another common error is cancelling less than 24 hours before renewal - platforms require auto‑renewal to be disabled at least 24 hours before the renewal time to avoid being charged for the next period. Users sometimes cancel on the wrong platform (e.g., bought on iOS but try to cancel via web), so always confirm which store processed the original purchase. Finally, not keeping receipts or purchase confirmations makes refund requests harder to process.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; request via reportaproblem.apple.com. Apple’s policies determine outcome. | Medium - must contact Apple directly; Balance cannot issue iOS refunds. |
| Google Play (Android) | Balance can submit a refund request on your behalf within 30 days; Google approves final decision. | Medium - contact Balance with purchase details; outcome depends on Google. |
| Web (Stripe) | Balance can request a refund via Stripe within 30 days on your behalf; outcome may vary. | Medium - contact Balance support with account email and receipt. |
After cancelling
After you cancel, keep screenshots or confirmation messages showing the cancellation or the subscription expiration date. If you believe you are entitled to a refund, act promptly - Balance’s documentation notes a 30‑day window for refund requests and platform processes may vary. For iOS refunds go to reportaproblem.apple.com. For Balance‑assisted refunds (Google Play or Web/Stripe), contact Balance support with the account email and transaction details; see Balance’s support pages for the official cancellation and refund articles: How do I cancel my subscription? and How can I request a refund?. Retain all records until any billing dispute is fully resolved.
Address
Balance Nutrition Srl, Via Adriano Olivetti 24, 00131 Roma, Italia