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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Bambu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bambu: Easy Method
What is Bambu
Bambu (Bambu Lab / Bambu AI) offers 3D printing hardware and related software services, including a subscription AI feature known as Willow. The company sells through app marketplaces (Apple App Store, Google Play) and directly via the web or resellers; different purchase channels control how subscriptions and returns are handled.
How to cancel Bambu
- If you purchased the subscription on an iPhone via the App Store: open Settings > your name > Subscriptions (or iTunes Account settings > Manage Subscriptions) and cancel the Bambu/Willow subscription there. Cancelling anywhere else will not stop the App Store subscription. See the Bambu AI terms for reference.
- If you purchased via Android / Google Play: open the Google Play app > Menu > Subscriptions and cancel the Bambu/Willow subscription in Google Play. Cancelling in the app but not in Google Play will not stop charges.
- If you purchased directly via the web (direct account): cancel by deleting your account inside the Bambu app or web account settings; web cancellations take effect at the end of the current billing period and will permanently delete the account data.
- If you need to submit a written cancellation request (orders, reseller purchases, or where a postal/email record is required): send a written request including your order number, account email, and reason to the postal address below or to support by email. For postal requests, include all order/account details and keep proof of mailing.
What happens when you cancel
When you cancel a subscription purchased through an app marketplace, the subscription typically remains active until the end of the current billing period; it does not renew afterward. For direct web purchases, deleting your account ends the subscription at the period’s close and permanently deletes associated data. Access to premium features ceases when the paid period ends, and any stored account data may be removed per Bambu’s data policy.
Will I get a refund?
For subscriptions bought through the Apple App Store or Google Play, Bambu states that sales are final and it does not issue refunds; any refund queries must be handled under the platform’s refund policies. Bambu’s terms also indicate no refunds for partial-month periods. For direct (web) purchases and purchases from resellers, refund availability depends on the seller’s terms and applicable consumer protection laws - check your order confirmation and the seller’s return policy.
Bambu plans and pricing
| Plan | Price |
|---|---|
| Willow (Bambu AI subscription) | Varies |
| Hardware (printers, kits) | Varies |
| Filament / accessories | Varies |
Your consumer rights in Canada
Canadian purchasers have rights that vary by province and by whether the purchase was from the manufacturer, a reseller, or a marketplace. Provincial consumer protection laws (for example, Quebec’s Consumer Protection Act) may impose obligations on resellers concerning defects, returns, and disclosure. Resellers commonly charge restocking fees (e.g., ~15%) and require the buyer to pay return shipping; these practices are subject to provincial rules and the reseller’s published policy. If you buy through Apple or Google, the platform’s terms and refund processes also apply. If you believe a seller or marketplace is not meeting statutory obligations, contact your provincial consumer protection office for advice.
Customer experiences
Public reviews are mixed. On Trustpilot (Canada), Bambu-related listings show generally positive ratings (around 4.5/5) with praise for product quality, setup ease, and prompt delivery. However, some forum and Reddit reports from Canadian users describe problematic support experiences: slow or unhelpful responses, returns being blocked if packaging was even slightly opened, and out-of-pocket return shipping costs when local return labels were not provided. These reports indicate variability in support and return handling depending on where and how you bought the product.
Documentation checklist
- Order number and purchase date
- Account email / username associated with the purchase
- Proof of purchase or receipt (App Store/Google Play receipt or web order confirmation)
- Product serial number (photo) if relevant
- Reason for cancellation / return and any supporting photos (defects, damage)
- Preferred contact details and whether you want a refund, replacement, or exchange
Common mistakes
Customers often try to cancel subscriptions through Bambu support or by deleting the app while forgetting to cancel the subscription in the App Store or Google Play - this does not stop recurring charges. Another common issue is assuming Bambu will issue refunds for platform purchases; App Store and Google Play purchases must go through those stores’ refund processes. For physical returns, opening packaging (even briefly) has been cited by some as causing return denials; always check the seller’s return requirements before opening or photographing serial numbers if you plan to return the item.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; Bambu does not provide refunds for App Store purchases | Low (cancel in Subscriptions) |
| Google Play | Refunds handled by Google; Bambu does not provide refunds for Play purchases | Low (cancel in Google Play Subscriptions) |
| Web (direct account) | Varies (check seller terms; Bambu’s terms do not promise refunds for partial months) | Low - Medium (delete account in app/settings) |
| Post-mail / Email (order cancellations, reseller) | Varies by seller and local law | Medium - High (requires documentation and proof of delivery) |
After cancelling
Keep confirmation of cancellation (screenshots, confirmation emails, or proof of mailed requests). If you bought through a platform, open a refund or dispute through Apple or Google if you believe charges were incorrect. For direct or reseller purchases, contact the seller’s support with your documentation, and if unresolved, consult provincial consumer protection resources. Helpful references: Bambu AI terms - https://www.bambuai.com/terms, Trustpilot reviews - Trustpilot Canada, and common discussions on community forums such as Reddit for user experiences.
Address
Bambu wholesale office, 329 NE Couch St Ste 200, Portland OR 97232, USA