Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bettersleep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Bettersleep: Easy Method
What is Bettersleep
BetterSleep is a subscription-based sleep and relaxation app that provides premium content such as guided sleep programs, soundscapes, and customization features. It is offered on iOS (App Store), Android (Google Play) and directly via BetterSleep.com (Stripe).
How to cancel Bettersleep
- Apple (iOS / App Store): You must cancel through Apple. On your iOS device go to Settings → your name → Subscriptions → select BetterSleep → Cancel Subscription. BetterSleep cannot cancel App Store subscriptions for you. See BetterSleep's cancellation help.
- Google Play (Android): Cancel via the Google Play Store app: Menu → Subscriptions → select BetterSleep → Cancel subscription. See BetterSleep's cancellation help.
- Web / Stripe (BetterSleep.com): Log in at BetterSleep.com → Profile → Settings → Account → Manage Subscription → Cancel Subscription. See BetterSleep's cancellation help.
What happens when you cancel
When you cancel a paid subscription it will stop future renewals; in most cases you will retain access to premium features until the end of the current paid billing period. After that date you will lose access to premium content unless you resubscribe. Account data and settings are governed by BetterSleep’s privacy policy and terms; for specifics about data retention and account deletion, consult BetterSleep’s policies on their website.
Will I get a refund?
BetterSleep’s general terms state that services and gifting codes are non-refundable and no credits are issued, except where required by applicable law or in the event of service discontinuation (a prorated rebate may apply). For web/Stripe payments, BetterSleep may consider refunds on a case-by-case basis (for example, unauthorized or accidental purchases) at their sole discretion - requests are handled via their support process. For purchases made through the App Store, BetterSleep cannot issue refunds; you must request a refund through Apple’s “Report a Problem” or iTunes Support, and Apple’s policy generally treats app sales as final with limited exceptions. For Google Play purchases, refunds are governed by Google Play’s policy (typically limited exceptions such as within a short window after purchase or for unauthorized transactions). BetterSleep’s terms do not provide a 14‑day automatic cooling-off refund right for digital subscriptions in Canada; no such right is specified in their public terms.
Bettersleep plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual (converted) | C$69.99/year | Annual | Full access to premium BetterSleep content after 7-day trial |
| Monthly (calculated equivalent) | C$8.33/month | Monthly | Full access to premium BetterSleep content (equivalent of annual) |
Your consumer rights in Canada
Under Canadian consumer protection, digital service providers are not universally required to offer refunds for subscriptions unless their own policy or applicable law provides one. BetterSleep’s terms state services are non-refundable except where required by law. Canadian consumers may still have remedies for unauthorized transactions, misrepresentation, or unfair practices; you may be able to dispute unauthorized charges with your bank or payment provider, request a chargeback where appropriate, or pursue remedies through provincial consumer protection agencies. For disputes involving App Store or Google Play purchases, the respective platform’s dispute and refund processes typically apply.
Customer experiences
Reviews are mixed: some users praise BetterSleep’s sound layering and relaxation options as effective and customizable. Other users report problems such as continued charges after cancelling and difficulty obtaining a timely customer service response. Community discussions have also expressed frustration over paywalling previously free content and the perceived cost of subscription plans.
Documentation checklist
- Account email and username; subscription confirmation or welcome email (receipt).
- Store receipts or payment records (App Store/Google Play receipt or Stripe/web invoice).
- Screenshots showing active subscription in App Store/Google Play or Manage Subscription page on BetterSleep.com.
- Bank or card statements showing the charges (highlighted).
- Copies of any communications with BetterSleep support (dates and content) and any cancellation confirmations.
- If sending formal correspondence, proof of registered mail/return receipt and a copy of the letter (see legal address at the end).
Common mistakes
Common errors include deleting the BetterSleep app but not cancelling the subscription in the App Store, Google Play, or the BetterSleep website; assuming BetterSleep can cancel App Store or Google Play subscriptions for you; and waiting past a free trial or renewal date to cancel. Another frequent mistake is contacting support without attaching receipts or clear screenshots - that slows resolution and may reduce the chance of a discretionary refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple (iOS / App Store) | Refunds handled by Apple only; BetterSleep cannot issue refunds. Refunds are uncommon and handled via Apple’s Report a Problem / iTunes Support. | Moderate (cancel via Settings; refund request through Apple process) |
| Google Play (Android) | Refunds follow Google Play policy (limited window and specific exceptions such as unauthorized purchases). | Moderate (cancel via Play Store; refund through Google Play channels) |
| Web / Stripe (BetterSleep.com) | Generally non-refundable; BetterSleep may consider refunds case-by-case for unauthorized or accidental purchases. | Easy - Moderate (cancel via account settings; refund requires contacting BetterSleep support) |
After cancelling
After you cancel, check for a cancellation confirmation email and verify your App Store/Google Play subscriptions page or BetterSleep account page to ensure the subscription is no longer active. Monitor your bank or card statement to confirm no further charges occur. If you encounter continued billing or need to request a refund and support responses are unsatisfactory, gather the documentation above and contact BetterSleep support first, then consider disputing the charge with your card issuer if it is unauthorized. For formal notices required by BetterSleep’s terms, use registered mail with return receipt as indicated in their contractual instructions; see the legal address below for correspondence.
Address
Ipnos Software Inc., Attn: Legal, 1010‑615 René‑Lévesque Blvd. W., Montreal, Quebec, H3B 1P5, Canada
Useful links
Cancel / subscription help: BetterSleep - manage or cancel subscription.
Payment issues / refund requests: BetterSleep - payment & refund help.
Terms of Service: BetterSleep Terms of Service.