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I hereby notify you of my decision to terminate the contract relating to the Brainary service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brainary: Easy Method
What is Brainary
Overview
Brainary (also referenced as BrainaryAI or Brainary Brain Training) is a subscription-based app and web service offering AI courses, tools and brain training content. Subscriptions are sold through the Apple App Store, Google Play and the website (brainway.app), and pricing varies by plan and platform.
How to cancel Brainary
- Identify where you purchased the subscription (Apple App Store, Google Play, or the website). Cancelling must be done through the same channel used to buy the subscription.
- If you purchased through the Apple App Store: open your Apple account subscriptions settings and cancel the Brainary subscription there; Apple handles billing and refunds for in‑app purchases.
- If you purchased through Google Play: open your Google Play subscriptions settings and cancel the Brainary subscription there; Google handles billing and refunds for Play purchases.
- If you purchased through the website (brainway.app): email customer support at help@brainway.app requesting cancellation and include your account email, purchase date and any transaction ID; you can also send a registered postal cancellation request (see the Address section below).
- Keep evidence of your cancellation request (confirmation email, screenshots, or registered mail receipt) and monitor your billing method to confirm the subscription stops renewing.
What happens when you cancel
When a subscription is cancelled it typically stops future renewals; access usually remains active until the end of the current paid billing period. If you cancelled via Apple or Google, those platforms control the stopping of future charges. Brainary’s handling of account data after cancellation is not specified in the materials provided here, so if you need copies of course progress, receipts or exported data, export or request them before or when you cancel.
Will I get a refund?
Brainary states that refunds may be considered on a case-by-case basis at the company’s sole discretion if you contact support within 14 days of purchase and provide supporting details (for example, visual proof). If you bought through Apple or Google Play, refund requests must be directed to those platforms and are subject to their refund policies. There is no published, automatic statutory 14‑day refund guarantee in Brainary’s available materials for Canada; this means refunds are not guaranteed by the provider and may depend on the circumstances and the platform used for purchase.
Brainary plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| BrainaryAI Weekly | C$6.99 | Weekly | Premium weekly access - AI courses, tools |
| BrainaryAI Annual | C$39.99 | Annual | Full-year premium access - AI courses, tools |
| Brainary Brain Training Weekly | C$6.99 (approx) | Weekly | Premium brain training content |
| Brainary Brain Training Yearly | C$49.99 (approx) | Annual | Full-year brain training premium access |
Prices above are based on Apple App Store listings and Apple’s in-app price matrix for Canada. The official website does not publish all pricing directly and regional price variations may occur.
Your consumer rights in Canada
There is no explicit “14‑day consumer right” or statutory refund guarantee published by Brainary for Canada in the materials reviewed. Consumer protections for digital products in Canada depend on federal and provincial laws and the specific facts of a purchase (for example, whether there was a misrepresentation, a failure to deliver what was promised, or statutory protections under provincial consumer protection statutes). If you believe you have been charged unfairly or misled, consider contacting your provincial consumer protection office or seeking independent legal advice. For purchases made through Apple or Google, their terms and dispute processes also apply.
Customer experiences
Publicly reported experiences include multiple complaints about unexpected or unauthorized charges (for example being billed after a free trial), difficulty cancelling subscriptions, and refusals of refunds. Some users describe pricing or trial terms as misleading and report that cancellations appeared ineffective unless they also cancelled or blocked their payment method. Trustpilot listings for braineryapp.com show a low aggregate rating (reported as 1.7/5 in the data provided). The available dataset did not include verified positive reviews, so reported experiences are recurring patterns of negative in the supplied materials. Keep in mind individual experiences vary and official resolution channels (platform support or Brainary’s support email) are the primary routes for disputes.
Documentation checklist
- Purchase receipt or App Store/Google Play invoice
- Account email used to sign up and subscription identifier (if available)
- Transaction ID or billing statement screenshot showing the charge
- Screenshots of subscription status in the App Store / Google Play / website
- Copies of emails or chat messages with support and dates/times
- Any screenshots or evidence supporting a refund claim (e.g., unexpected charge after trial)
- Registered mail tracking/receipt if you send a postal cancellation request
Common mistakes
Users commonly make mistakes that delay or prevent cancellation and refunds. Examples include deleting the app but not cancelling the subscription in the App Store or Google Play (deleting the app does not stop billing), contacting the app developer instead of the platform for purchases made through Apple or Google, or waiting beyond the provider’s stated window for refund consideration. Another common error is failing to keep receipts, transaction IDs or evidence of communication; without supporting documentation it becomes harder to pursue refunds. If you plan to send a postal cancellation, not using registered/trackable mail can make it difficult to prove you submitted the request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; requests must be made to Apple’s refund process. | Moderate: cancellation via Apple settings is straightforward, but some users report unexpected charges and refund denials. |
| Google Play | Refunds handled by Google Play; requests must be made to Google’s refund process. | Moderate: cancellation via Google Play subscriptions settings is standard; some users report difficulty with refunds. |
| Website (brainway.app) | Refunds may be considered case-by-case if you contact support within 14 days and provide supporting details. | Variable: requires contacting Brainary support (help@brainway.app); user reports indicate some disputes over refunds and cancellations. |
| Postal mail (registered) | Acts as a formal cancellation request; refunds depend on Brainary’s stated policy and case assessment. | Low to moderate: provides proof of request but may be slower; useful if electronic routes are ineffective. |
After cancelling
After you cancel, monitor your account email and your bank or card statements for any further charges. If you requested a refund, retain all correspondence and evidence and follow up promptly. If you bought through Apple or Google, use their respective refund request paths. If you suspect fraudulent or unauthorized charges persist after cancelling, contact your payment provider to dispute the charge and consider filing a complaint with your provincial consumer protection authority.
Helpful links: Brainary / Brainway website, Apple: manage subscriptions, Google Play: cancel subscriptions, Trustpilot: braineryapp.com. You can also contact support at help@brainway.app.
Address
Send cancellation requests by registered postal mail (raccomandata A/R) to:
14 Panagioti Tsangari, 1st Floor, 4047 Limassol, Cyprus