Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Brain.Fm
144 North 7th St
11249 Brooklyn
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Brain.Fm service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Brain.Fm: Easy Method
What is Brain.Fm
Brain.fm is a subscription service that provides functional music designed to improve focus, relaxation, and sleep using neuroscience-informed audio. It is offered as web and mobile app subscriptions, with price and billing handled either directly by Brain.fm or through app stores when purchased on iOS or Android.
How to cancel Brain.Fm
- Web (direct via Brain.fm): Sign in at your account, go to Account Overview → Membership → "Cancel your membership". Brain.fm processes cancellations within approximately two business days. You must cancel at least 24 hours before the end of your current subscription term to avoid renewal charges.
- App Store (iOS): If you subscribed through Apple’s App Store, cancel via Apple’s system (for example, iOS Settings → your Apple ID → Subscriptions). Brain.fm cannot cancel App Store subscriptions for you.
- Google Play (Android): If you subscribed through Google Play, cancel in Google Play’s Subscriptions settings. Brain.fm cannot cancel Google Play subscriptions for you.
- If you prefer written notice or need proof of delivery, you can send a cancellation letter by registered mail (raccomandata A/R) to Brain.FM, Inc.; keep the postal proof of delivery.
What happens when you cancel
When you cancel a Brain.fm subscription purchased directly on the web, your access typically remains active until the end of the paid term; the subscription will not renew after that date. For subscriptions bought via Apple or Google, cancellation through the respective store stops future renewals but existing access typically continues for the period you already paid. Cancellation does not necessarily delete your account or personal data; you should review Brain.fm’s terms or contact support if you want account removal or data deletion.
Will I get a refund?
Generally, Brain.fm’s published refund policy does not provide refunds for partial subscription terms; you must cancel at least 24 hours before the next billing date to avoid being charged for the following period. European Union residents have a specific right: a full refund is available within 14 days of purchase only if streaming or download of Product Content has not begun; once streaming or downloading has started, the right to a refund is lost. If a refund is issued (for example under EU rules or for verified billing errors), processing may take around 5 - 10 business days to appear on your statement per user-facing FAQs.
Brain.Fm plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | US$14.99/month | Monthly | Unlimited access across modes; 14-day free trial |
| Annual | US$99.99/year | Annual | Unlimited access across modes; 14-day free trial |
Your consumer rights in Canada
Canada does not have a mandatory EU-style 14-day cooling-off right for digital subscriptions; refund entitlements are governed by the contract terms published by Brain.fm and any applicable provincial consumer protection rules. In practice, that means Canadian consumers rely on Brain.fm’s stated refund and cancellation terms and on customer support goodwill. If you experience an unexpected charge after cancelling, disputing the charge through your bank or credit card provider may be an available remedy depending on your card issuer’s policies.
Customer experiences
User reviews are mixed. Many users report clear benefits such as improved focus and productivity and praise the service’s simplicity and perceived long-term value. Some users highlight positive customer service experiences, including quick refunds in cases where charges occurred unintentionally. Conversely, recurring negative themes include billing frustrations - users who felt they were charged despite cancelling in time - and occasional confusion navigating the app or web interface. Price perception varies, with some users feeling the cost is high relative to perceived benefit.
Documentation checklist
- Account email and username; subscription receipt or order confirmation; billing date and amount; screenshots of your active subscription and cancellation confirmation; any correspondence with Brain.fm support; bank or credit card statement showing the charge; proof of registered-mail delivery if you sent written notice; links to Brain.fm terms or relevant policies.
Common mistakes
Common errors include assuming cancellation in the app will cancel a store-managed subscription (or vice versa), cancelling less than 24 hours before renewal and still being charged, and not saving confirmation or proof of cancellation. For example, some users report cancelling on the web but forgetting the 24‑hour window and then receiving a renewal charge; others cancelled within their device’s subscription manager but did not retain the cancellation confirmation screenshot needed for a dispute.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Brain.fm) | No refunds for partial terms in general; must cancel 24 hours before next billing; exceptions may apply (e.g., EU rules or verified errors) | Moderate - cancel in account settings; keep confirmation |
| App Store (iOS) | Refunds handled by Apple per its policies; Brain.fm cannot issue App Store refunds | Low for cancelling (via Apple ID subscriptions); refund requests may be subject to Apple’s review |
| Google Play (Android) | Refunds handled by Google Play per its policies; Brain.fm cannot issue Google Play refunds | Low for cancelling (via Google Play subscriptions); refund requests may be subject to Google’s review |
After cancelling
After you cancel, keep confirmation screenshots or emails and monitor your bank or card statement to ensure no unexpected renewal occurs. If you believe you were charged in error, contact Brain.fm support first and present your documentation; if unresolved, consider contacting your card issuer to dispute the charge. Useful links: Brain.fm terms and policies - brain.fm/terms; JoinChargeback FAQ on refunds - joinchargeback.com; manage Apple subscriptions - support.apple.com; manage Google Play subscriptions - support.google.com.
Address
To send written cancellation notice by registered mail (raccomandata A/R) for proof of delivery, mail to: Brain.FM, Inc., 144 North 7th St, Brooklyn, NY 11249, USA. Keep postal receipt and tracking as evidence of delivery.