Cancellation Buildbox: Easy Method

What is Buildbox

Buildbox is a game-creation platform that lets users build games without coding, using visual, drag-and-drop tools and prebuilt templates. It is offered as a subscription product (and through app stores for mobile platforms) and is primarily targeted at indie developers, hobbyists, and small studios who want a fast path to prototype and publish games.

How to cancel Buildbox

• Direct (web) subscription: Email support@buildbox.com requesting cancellation or request a downgrade via your Buildbox account; cancellation stops future renewals. Include your account email and order/receipt details to speed processing.
• App Store / Google Play subscription: Cancel through your Apple or Google account subscription management - Buildbox cannot cancel store-managed subscriptions for you. See Apple or Google support if you need step-by-step help: Manage subscriptions on iPhone or iPad and Cancel, pause, or change a subscription on Google Play.
• Optional mailed notice: If you prefer, send a signed cancellation letter to the company address (see Address section); use tracked, registered mail and include order details and your account email to create a record of the request.

What happens when you cancel

When you cancel a subscription directly with Buildbox, future automatic renewals will stop. You typically retain access to the subscription features until the end of the current paid period; Buildbox’s terms state that cancelling does not provide an immediate refund. If your subscription was purchased through Apple or Google, cancelling there will stop future renewals but access terms are governed by the store. Account data, projects, and files you created remain in your account subject to Buildbox’s data retention policies; export or back up any important work before access ends.

Will I get a refund?

Buildbox’s published terms state that, except where prohibited by law, all payments are non-refundable, including after cancellation or downgrade. In practice that means refunds are generally not provided for direct subscriptions unless a legal exception applies. For purchases made through Apple or Google, refund requests are handled by Apple/Google under their store refund policies and processes.

Canadian statutory consumer protection can sometimes override a vendor’s “no refund” clause - for example, if a product is defective, not as described, or there are specific cancellation windows required by law - so you may have rights beyond the company’s published policy. If you believe an applicable consumer-protection rule applies to your purchase, explain the grounds when you contact Buildbox, the store, or a consumer protection agency.

Buildbox plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection laws, vendors cannot always contract out of statutory rights. Depending on the province or territory and the circumstances of the purchase, you may have implied rights such as remedies for defective digital goods, or a statutory cancellation period for certain types of online purchases. Buildbox’s “no refunds” statement may not be enforceable where law provides otherwise. If you believe your purchase is covered by a statutory right to a refund or cancellation, raise this with Buildbox support and, if necessary, contact your provincial consumer protection office or the Canadian Competition Bureau for guidance.

Customer experiences

User reviews are mixed. Many reviewers praise Buildbox’s ease of use, drag-and-drop environment, and supportive community. However, there are recurring negative reports: customers complain about a strict “no refunds” policy, difficulties obtaining refunds, crashes or bugs (including some reports of export failures), limited customization, and inconsistent customer support experiences. Several users who purchased via stores report needing to pursue refunds through Apple or Google rather than directly through Buildbox.

Documentation checklist

• Account email and username
• Order number, receipt, or transaction ID
• Date(s) of purchase and renewal
• Screenshots of charges and any error messages or defects
• Details of prior support requests and ticket numbers (if any)
• Preferred resolution (cancellation confirmation, refund request, or technical fix)

Common mistakes

Customers sometimes assume that cancelling in one place stops all billing - for example, cancelling a Buildbox account on the website will not cancel an App Store or Google Play subscription. Others wait until after automatic renewal and then expect an automatic refund; Buildbox’s terms generally disallow that. Some users fail to save or record receipts and transaction IDs, slowing down verification and dispute resolution. To avoid these issues, verify where your purchase was made (Buildbox website vs. Apple/Google store), keep proof of payment, and submit cancellation or refund requests promptly.

Comparative recap

After cancelling

After you cancel, keep confirmation of the cancellation (email or a cancellation number) and monitor your payment method for any unexpected charges. If you need a refund or believe the product was defective, submit a clear request to support@buildbox.com with your documentation. For App Store or Google Play purchases, follow the store refund process: Report a problem - Apple and Request a refund - Google Play. If you cannot resolve the matter with the vendor or the store and you are in Canada, consider contacting your provincial consumer protection office for next steps.

Address

AppOnboard, Inc.

8605 Santa Monica Blvd PMB 38036

West Hollywood, CA 90069‑4109

If you send a mailed cancellation or dispute notice, use tracked registered mail (for example, raccomandata A/R) and include all account and transaction details to create a clear record of your request.