Usługa rozwiązania Nr 1 w Canada
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Candy Ai.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
Cancellation Candy Ai: Easy Method
What is Candy Ai
Candy Ai is a conversational AI app that offers a paid SVIP subscription for premium features, token purchases, and in‑app services. Subscriptions can be bought through the Candy.ai website or through mobile app stores (Apple App Store or Google Play), and pricing varies by tier and billing period.
How to cancel Candy Ai
Which cancellation route you use depends on how you subscribed. If you subscribed on the Candy.ai website you can cancel in your account; if you subscribed via iOS or Android you must cancel through the respective store. Follow the steps below for the most common methods.
- Via Candy AI web account (website/web): Log in to your Candy.ai account, go to My Profile → Settings, then click "Unsubscribe" to cancel. The subscription remains active until the end of the current billing period. See the official help article: Candy.ai Help Center - How do I cancel my subscription?
- Via App Store (iOS): If you subscribed through the Apple App Store you must cancel using your Apple ID settings on your iPhone/iPad (Candy AI cannot cancel App Store subscriptions for you). For guidance see community guides such as SeductiveAI blog - How to cancel Candy AI.
- Via Google Play Store (Android): If you subscribed through Google Play, cancel via your Google account / Play Store subscriptions page. Candy AI cannot cancel Google Play subscriptions on your behalf. See the SeductiveAI guide for steps: SeductiveAI blog - How to cancel Candy AI.
What happens when you cancel
Cancelling does not immediately remove access unless otherwise stated; your SVIP subscription generally remains active until the end of the current paid billing period. After that date your subscription will not renew, and you will lose access to SVIP features unless you resubscribe.
Your Candy.ai account typically remains in place after cancellation; account data, chat history, and any unused tokens may be retained according to Candy.ai’s data and privacy policies. If you have concerns about data retention or token balances, review Candy.ai’s terms or contact support before cancelling.
Will I get a refund?
Candy’s published policy states that refunds are not provided for purchases made through their properties in general. That means most web purchases will not be refunded under standard circumstances; see Candy’s refund policy for details: Candy refund policy.
There is a limited exception reflected in the Spanish-language Terms: subscription or token purchase refunds may be possible within 24 hours of payment, only if fewer than 20 tokens have been used, and only for card purchases (Terms, Sect. 10.4): Candy Terms (ES). If you bought through Apple or Google, refunds are subject to the App Store or Google Play refund processes - Candy AI cannot directly refund store purchases.
Candy Ai plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Month SVIP | C$19.99 | Monthly | SVIP subscription (full app features) |
| 3‑Month SVIP | C$39.99 | 3‑Month (≈C$13.33/mo) | SVIP subscription, billed per 3 months |
| 6‑Month SVIP | C$69.99 | 6‑Month (≈C$11.66/mo) | SVIP subscription, billed semi‑annually |
| 1‑Year SVIP | C$119.99 | Annual (≈C$10.00/mo) | SVIP subscription, billed annually |
| Lifetime SVIP (Limited) | C$399.00 | One‑time | Lifetime access - limited time offer |
| Lifetime SVIP | C$1,299.99 | One‑time | Lifetime access |
Your consumer rights in Canada
Canada does not provide an automatic statutory right of withdrawal for digital subscription services comparable to the EU’s 14‑day cooling‑off period. Refunds and cancellations are governed primarily by the provider’s published policies and any applicable store policies when purchases are made through Apple or Google.
Candy AI’s general no‑refund stance, with a narrow 24‑hour/card‑purchase exception in its Spanish terms, is consistent with Canadian norms if the policy is clearly disclosed at purchase. If you are charged incorrectly, cannot cancel, or believe the provider has breached its terms, document everything and consider contacting your payment provider (card issuer) or filing a complaint with your provincial consumer protection office.
Customer experiences
User reports include a range of negative experiences: customers describe being charged without receiving premium access, duplicate charges, promised refunds that were delayed or never received, and difficulty cancelling or contacting support. Public complaint summaries rate customer service as slow and report low resolution rates in some cases.
Conversely, many users successfully cancel directly through their account or their mobile store and retain access until the billing period ends. Because experiences vary, thorough documentation of the cancellation process and receipts helps resolve disputes faster.
Documentation checklist
- Account email and username
- Order ID or transaction reference
- Payment method and last four digits (card)
- Receipts or screenshots showing charges
- Screenshot or record of cancellation confirmation
- Date and time of cancellation attempt and any correspondence
Common mistakes
Common errors include trying to cancel in the wrong place (for example cancelling on the Candy.ai website when the subscription was purchased through Apple or Google), assuming cancellation takes effect immediately, and not saving a cancellation confirmation. Another frequent mistake is contacting Candy AI to request a refund for an App Store or Google Play charge - those refunds are handled by Apple or Google and must be requested through their refund processes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Via Candy AI web account (website/web) | No (general policy); limited exception: 24h <20 tokens on card purchases | Low - cancel inside account |
| Via App Store (iOS) | Refunds handled by Apple; Candy AI cannot refund App Store purchases | Medium - cancel via Apple ID settings; refund via Apple |
| Via Google Play Store (Android) | Refunds handled by Google; Candy AI cannot refund Play Store purchases | Medium - cancel via Google Play subscriptions; refund via Google |
After cancelling
After you cancel, keep your cancellation confirmation and any receipts until your billing period ends and any disputes are resolved. If you need instructions or further help, Candy.ai’s help article on cancellation is available here: How do I cancel my subscription?.
For refund policy details see Candy’s support page: Candy refund policy, and for the limited 24‑hour exception refer to the terms: Candy Terms (ES) - Section 10.4. For step‑by‑step guides to cancelling through stores, see the community guide: How to cancel Candy AI (SeductiveAI).
Address
No specific postal address for cancellation was located in public sources. If you prefer to send a physical cancellation notice you may consider sending it to Candy AI’s corporate office in Malta if you have that address, and use a tracked service (for example raccomandata A/R) to document delivery. Because a definitive cancellation postal address was not found, the fastest and most reliable cancellation routes are the in‑account unsubscribe option on the website or cancelling via the App Store / Google Play account used to subscribe.