Cancellation Cartrack: Easy Method

What is Cartrack

Cartrack is a vehicle telematics and fleet-tracking service that provides GPS tracking, vehicle diagnostics, and related monitoring tools. It is offered in multiple regions through local subsidiaries and regional terms of service; features and contract terms (including installation, billing and cancellation rules) vary by country and by plan.

How to cancel Cartrack

• Preferred method: send an email to clientservices@cartrack.com stating you want to cancel. Put “Cancellation request” in the subject and include your account number, device ID(s), full name, contact phone number, billing address, and the reason for cancellation. Attach a copy/photo of your contract and any recent invoices if available.
• If you cannot email, you may call the customer service number shown on your invoice or send a written cancellation letter by post to the corporate address (see “Address” section below). For postal cancellations, send by tracked mail and keep the tracking/receipt.
• Ask the agent for a written confirmation of cancellation, a final billing statement, and instructions for returning hardware. If hardware must be returned, follow the return instructions and keep evidence of shipment/tracking to avoid hardware-return fees (Cartrack terms in some regions charge a fee - e.g., a noted example is roughly $200 per unit if equipment is not returned within 21 days).
• Keep copies of all communications and note the date/time of any phone calls and the name of the representative you spoke with.

What happens when you cancel

When your cancellation is processed, access to Cartrack’s tracking portal and services will typically stop at the termination date specified in your account confirmation or final invoice. If your contract has an auto‑renewal clause, ensure the cancellation is received and acknowledged before the renewal date. Depending on your agreement, Cartrack may bill any remaining contractual charges, and you should receive a final statement showing outstanding balances, pro‑rata charges (if any) and any hardware return fees.

Will I get a refund?

Cartrack’s published terms indicate that services already provided are generally not refundable and that billing disputes usually must be submitted in writing within specified time frames (for example, a 30‑day dispute window appears in some regional terms). Early cancellation in certain regional terms can require payment of the remainder of the service term or a “reasonable cancellation fee,” and failure to return hardware within the stated window can trigger a hardware‑return fee. Some regions (e.g., South Africa) include a consumer cooling‑off right with specific refund timelines for uninstalled units; hardware purchases in other regions may offer short return windows. For Canadian customers, refunds will depend on the contract you signed and the timing of the request - ask for a written final account and clarify any possible pro‑rata credits or fees when you cancel.

Cartrack plans and pricing

Your consumer rights in Canada

Consumer protection in Canada is mostly administered at the provincial/territorial level and can vary by location. There is no single federal “cooling‑off” rule that applies to all private service contracts; some provinces have specific rules for direct marketing or time‑share purchases, but not all subscription services qualify. If you believe a vendor has charged you incorrectly or continued debits after cancellation, you can contact your bank or card issuer to dispute unauthorized charges and ask about chargeback or stop‑payment options. You can also contact your provincial consumer protection office for guidance and file complaints with the Better Business Bureau or the Canadian Anti‑Fraud Centre if you suspect fraud or deceptive practices. Always retain your contract, invoices and written cancellation evidence when pursuing a dispute.

Customer experiences

Independent reviews show a mix of experiences: some customers report the hardware and tracking functions meet expectations, while many others report problems with customer service, billing and cancellations. Common themes in negative reviews include difficulty reaching support, recurring or unauthorized debits, technicians missing appointments or installation delays, and slow or unhelpful responses to cancellation requests. Use documented communications and tracking evidence to reduce the risk of disputes.

Documentation checklist

• Account number and account holder name
• Device ID(s) or serial number(s)
• Copy of your contract or order confirmation
• Recent invoices and proof of payment (bank/credit card statements)
• Written cancellation request (email or letter) and confirmation from Cartrack
• Shipping/tracking receipts and photos for returned hardware

Common mistakes

Customers often rely on verbal confirmations instead of documented, written cancellation - this makes disputes much harder. Another frequent error is failing to return hardware within the vendor’s window or not keeping tracking evidence; this can trigger substantial hardware‑return fees. Waiting too long to dispute a billing issue can also be risky: some Cartrack regional terms require disputes to be raised within a set timeframe. Finally, many people forget to monitor bank statements after cancellation and miss continued debits; if that happens, contact your bank immediately.

Comparative recap

After cancelling

After your cancellation is acknowledged, obtain a written confirmation and final statement showing any outstanding balance or credit. Export or save any data you need from the Cartrack portal before access ends. Monitor your bank and card statements for at least two billing cycles to verify no further unauthorized debits occur; if they do, contact your financial institution immediately to dispute the transactions. Useful reference pages: Cartrack terms and conditions for the US (cartrackme.com - Terms), Cartrack standard terms (example regional page) (cartrack.co.za - Terms), and consumer reviews for service context (Trustpilot Canada - Cartrack).

Address

Cartrack (corporate contact): 12100 Wilshire Blvd, Suite 1550, Los Angeles, California 90025, USA