Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ccleaner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Ccleaner: Easy Method
What is Ccleaner
CCleaner is a utility application, developed by the Avast‑affiliated group, designed to clean temporary files, manage privacy traces, and help optimize system performance on Windows, macOS, and mobile devices. It is offered in free and paid editions; paid plans add features such as automatic cleaning, priority support, and additional performance tools.
How to cancel Ccleaner
- Web (direct purchase via CCleaner online store): locate your confirmation email or invoice that shows which Avast‑affiliated company or payment processor (for example Cleverbridge) handled the sale, then follow the steps in CCleaner’s Cancellation and Refund Policy. If required by the seller, submit a cancellation/refund request through the portal indicated on your invoice or the policy page.
- Google Play: open the Google Play Subscriptions page in the Google account used to buy CCleaner, cancel the subscription there, and note the transaction ID. For refunds or further assistance follow the instructions on CCleaner’s policy page and submit any requested details (Google account email and transaction ID).
- App Store (iTunes) purchases: CCleaner does not handle cancellations or refunds for App Store purchases. Use Apple’s support channels (Report a Problem / App Store billing) to request cancellation or a refund.
- Registered mail option: if you prefer a written cancellation request or a seller invoice specifies postal cancellation, send a signed cancellation letter by registered mail (with return receipt) to CCLEANER LIMITED, High Holborn 110, WC1V 6JS London, UK. Include your order number, transaction ID, email used for purchase, and a clear statement of the cancellation request.
What happens when you cancel
Cancellation behavior depends on how you purchased. For direct web purchases and Google Play, cancelling will stop future automatic renewals. If you cancel within the 30‑day refund period and meet the policy conditions, CCleaner’s policy may terminate the subscription and initiate a refund. For purchases made through the App Store or other resellers, CCleaner typically cannot change access or billing; those actions must be handled by the reseller (Apple, Google, or the third‑party vendor).
Account data and product access after cancellation vary: in many cases access to paid features continues until the paid period ends unless specifically terminated under refund rules. Keep copies of communications and delivery receipts if you send a written cancellation.
Will I get a refund?
CCleaner’s stated policy provides a 30‑day money‑back guarantee for direct web store and Google Play purchases: cancel within 30 days for a full refund. After 30 days, annual subscriptions may be eligible for a prorated refund for the unused portion of the service (policy and eligibility details are on the CCleaner policy page). Customers in Quebec are treated under the same terms, with prorated refunds available post‑30 days in accordance with the policy. Purchases made through the App Store (iTunes) or other resellers must be refunded by those sellers - CCleaner does not grant refunds for reseller sales.
CCleaner plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| CCleaner Professional (1 device) | C$30.00 | Annual | Standard privacy protection, Performance Optimizer, Driver Updater, software updates, automatic cleaning, priority support |
| CCleaner Professional (3 devices) | C$35.00 | Annual | Same as above, covers up to 3 devices |
| CCleaner Professional (5 devices) | C$45.00 | Annual | Same as above, covers up to 5 devices |
Your consumer rights in Canada
There is no single federal statutory 14‑day cooling‑off period specific to digital content across all of Canada; consumer protections vary by province. CCleaner’s own 30‑day guarantee generally offers stronger protection than minimal statutory rules. Quebec provincial consumer protections also support refund rights and CCleaner states it applies the same refund/proration approach to Quebec residents. Remember that purchases processed by third parties (Apple, Google, or resellers) are subject to the reseller’s terms and provincial consumer protection law may affect remedies when sellers are located outside Canada.
Customer experiences
User reviews are mixed. Positive feedback commonly notes that CCleaner is effective, user‑friendly, and helps free disk space and improve performance, with regular updates and useful cleaning features. Negative reports describe usability declines after recent major updates (forced updates, more ads or upgrade prompts, missing features), issues with customer support (delays, difficulty obtaining refunds), occasional reports of unauthorized charges, and rare but serious reports of data damage (for example, lost browser bookmarks). These experiences suggest keeping careful records and backups before running cleanup operations or requesting refunds.
Documentation checklist
- Order confirmation email or invoice showing purchase date and seller/processor
- Transaction ID or order number (from CCleaner, Google Play, or Apple receipt)
- Payment proof (bank statement, card charge showing merchant)
- Screenshot of subscription details in your CCleaner app or account
- Copies of any communications with CCleaner, reseller, or payment processor
- Registered mail tracking number and return receipt if you send a paper cancellation
Common mistakes
A frequent error is contacting CCleaner directly about an App Store purchase; Apple handles those refunds and cancellations. Another is failing to keep the invoice or transaction ID - without these details processing can be delayed. Some customers assume cancellation is instantaneous and that refunds will appear immediately; processing can take several days to weeks depending on the seller or payment method. Finally, not disabling auto‑renewal in the correct account (Google Play, Apple ID, or CCleaner account) can lead to unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via CCleaner online store) | Full refund within 30 days; prorated refunds may apply after 30 days | Typically low to medium if you have invoice and follow policy; some users report delays |
| Google Play | Full refund within 30 days per CCleaner policy; Google may also handle refunds per its rules | Medium - must cancel via Google Play and provide transaction ID; refunds routed through Google/CCleaner channels |
| App Store (iTunes) / other resellers | CCleaner does not grant refunds; contact Apple or the reseller | Can be high - depends on reseller policies and responsiveness |
After cancelling
After you cancel, keep a copy of your cancellation confirmation and any refund communication. For next steps and links: consult CCleaner’s official Cancellation and Refund Policy, CCleaner support at ccleaner.com/support, Google Play subscription help at Google Play subscriptions, and Apple’s refunds and purchases support at Report a problem with a purchase. If you believe your consumer rights in Canada were not respected, you may contact provincial consumer protection offices such as the Office de la protection du consommateur in Quebec at opc.gouv.qc.ca.
Address
If you need to send a written cancellation or a registered request by post, send it by registered mail with return receipt (raccomandata A/R) to:
CCLEANER LIMITED
High Holborn 110
WC1V 6JS London
United Kingdom