Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chillio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Chillio: Easy Method
What is Chillio
1. Overview
Chillio is a subscription-based online wellness program that delivers daily content and lessons rather than a native mobile app. It is billed and supported through the company's platform; several users and reviewers note that it is not a traditional App Store or Google Play app, and that billing and account management are handled outside those stores.
2. How to cancel Chillio
- Compose an email to support@get-chillio.app requesting cancellation. Include your account email or User ID, date of signup, and the subscription plan name if known. Request confirmation of cancellation and a cancellation reference number if one is provided.
- Send the email and keep copies of outgoing messages and any replies. If you do not receive confirmation within a few days, resend or follow up; some users report needing repeated messages to obtain cancellation.
- Do not rely on App Store or Google Play to cancel the subscription, as Chillio is reported not to be billed through those stores.
3. What happens when you cancel
After cancellation is processed, you should no longer be billed for future renewal periods. Your access to the service may continue until the end of the paid term or may be terminated immediately, depending on the company’s handling - users report both outcomes. The company may retain account data according to its privacy policy; if you need data removed, request deletion in the same support email. Keep copies of cancellation confirmation for disputes or chargeback evidence.
4. Will I get a refund?
Refunds are not automatic and appear to be governed by Chillio’s internal "money-back guarantee" rather than a statutory 14‑day right. Multiple customer reports indicate refunds are often conditional: the company may require proof of having completed "six consecutive days" of content (screenshots or other evidence) before issuing a refund, and some customers report being denied unless they meet these engagement requirements. If a refund is important, request it in the cancellation email and attach any usage evidence you can provide. For more on reported refund practices see the user reviews and articles linked in the Customer experiences section.
5. Chillio plans and pricing
| Plan | Price | Billing period |
|---|---|---|
| Subscription | Varies | Varies |
6. Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer protection laws, but the sources reviewed do not show a clear statutory 14‑day digital content cancellation or refund right for Chillio specifically. Chillio’s advertised “money-back guarantee” appears to impose its own usage-based conditions. If you believe you were charged without proper consent, the usual recourse is to contact your financial institution to dispute the charge (chargeback) and, if necessary, file a complaint with your provincial consumer protection office or the Better Business Bureau. For context on how Chillio’s stated policy has been applied in practice, reviewers and online posts describe conditional refunds and requirements for proof of usage; see the Customer experiences section for links to those reports.
7. Customer experiences
User feedback is mixed but leans negative in many public reviews. Some customers say the daily lessons were helpful and mentally beneficial, while a larger number report issues with deceptive advertising (promoting a native app where the service is web-based), difficulties cancelling, repeated charges after cancellation requests, and hurdles obtaining refunds. Several reviewers indicate they needed to provide screenshots proving completion of six consecutive days of content, and others report only receiving refunds after persistent follow-up or threats of chargebacks. Complaints and reports are documented on review sites such as Trustpilot and forums including Reddit and the BBB Scam Tracker.
8. Documentation checklist
- Email address used to register the account and any User ID
- Date of signup and subscription receipts or confirmation emails
- Copies of all cancellation and follow-up emails sent to support@get-chillio.app
- Screenshots or other proof of daily lesson completion if seeking a usage‑based refund
- Bank or card statements showing charges for the subscription
9. Common mistakes
Common pitfalls include assuming the subscription can be cancelled through App Store or Google Play (it cannot, according to multiple user reports), failing to keep copies of your cancellation emails and receipts, and not including sufficient account identifiers in your cancellation request. Another frequent issue is relying on a single email and then not following up; reviewers often describe needing repeated messages to obtain cancellation confirmations or refunds. If you anticipate disputing charges, save all correspondence and timestamps, and contact your bank promptly if billing continues after confirmed cancellation.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email support@get-chillio.app | Possible but conditional; refunds often require usage proof (e.g., six consecutive days) and are not guaranteed | Moderate to high - users report repeated emails and follow-ups may be necessary |
| App Store / Google Play cancellation | Not applicable - Chillio is generally not billed through these stores | Not applicable |
| Bank or credit card dispute (chargeback) | Can result in a refund via your bank if you provide evidence of unauthorized or improper billing | Variable - may be effective but can require documentation and time |
11. After cancelling
Keep your cancellation confirmation and all related emails. If billing continues after cancellation, contact your card issuer to dispute subsequent charges and provide the cancellation evidence. If you seek further recourse, you may file complaints with provincial consumer protection agencies or the Better Business Bureau. For first‑hand reports and additional context from other customers, see reviews on Trustpilot, commentary at TechFixAI, the BBB Scam Tracker at bbb.org, and community threads such as Reddit.
12. Address
PO Box 786, Middlesex, GB