Cancellation Clarify: Easy Method

What is Clarify

Clarify is a subscription-based software service that provides tools for organizing, editing and sharing documents and notes across devices. It is offered directly by Clarify Ltd. and may include free and paid tiers with different features and support options.

How to cancel Clarify

• In-app (recommended): Open the Clarify app, go to Account or Settings → Subscriptions, select the subscription and follow the Cancel or Manage Subscription prompts. Note the cancellation confirmation or screenshot it.
• Website (if you signed up on clarify's site): Sign in at the Clarify website, open Account/Billing, locate your active subscription and choose Cancel or Manage Subscription; save any confirmation email or on-screen confirmation.
• App store (if billed through Apple or Google): Cancel via your Apple ID subscriptions or Google Play Subscriptions - open the App Store/Play Store, go to Subscriptions and cancel Clarify there; keep the store confirmation.
• Email: Send a clear cancellation request from the email tied to your account to Clarify’s support email (include your name, account email, and subscription details) and request confirmation in writing.
• Postal letter (registered post): For a formal written cancellation, send a dated letter by registered post to Clarify’s postal address (see Address section) including your full name, account email, subscription details and a clear statement that you request cancellation; keep the registered-post receipt.

What happens when you cancel

When you cancel a subscription, Clarify will typically stop future recurring charges and may allow access until the end of the current paid billing period. After the billing period ends, access to paid features is generally revoked and your account will revert to any available free tier. Clarify’s retention of your data after cancellation depends on their data retention and backup policy; some data may be kept for a limited period to allow reactivation, while other data may be deleted if you request removal.

Make sure you receive written confirmation of cancellation (email or in-app confirmation). If you do not receive confirmation, follow up promptly and retain proof of your cancellation attempt (screenshots, sent email copies, registered-post receipt).

Will I get a refund?

Refunds depend on Clarify’s stated refund policy and on the timing of your cancellation. Many subscriptions do not offer pro rata refunds for unused time, while some providers grant refunds for recent charges or within a trial period. Exceptions may apply if Clarify’s terms were not adequately disclosed, if there was an accidental purchase, or if a consumer protection law in your province requires a remedy. If you believe a charge is incorrect, contact Clarify support first and keep documentation. If Clarify refuses and you have a valid basis under your payment method’s dispute rules, you may consider contacting your card issuer or payment provider about a chargeback or dispute.

Clarify plans and pricing

Your consumer rights in Canada

Consumer protection for subscriptions in Canada is governed by a mix of federal and provincial laws. There is no single national “cooling-off” period that applies in all circumstances for digital subscriptions, but provinces require clear disclosure of automatic renewal terms and cancellation procedures, and they may provide remedies where terms were not properly disclosed or were misleading. Rights and timelines can vary by province, so check the rules where you live. Payment disputes can sometimes be pursued through your credit card issuer, bank, or the app store that processed the payment. If you believe a business breached consumer protection rules, provincial consumer protection offices can provide guidance and complaint processes.

Customer experiences

Users commonly report that cancellations made directly in-app or through the account settings and confirmed by email are the fastest and most reliable. When billing is handled by app stores, customers often find the app-store cancellation and refund paths clearer than vendor-managed billing. Common complaints arise when written cancellation confirmations are not issued, when automatic renewals are not clearly disclosed, or when refunds are denied despite expectations. Overall, responsiveness and clarity from support determine most customers’ satisfaction with the cancellation process.

Documentation checklist

• Account email and username tied to the Clarify subscription.
• Order number, invoice or receipt (date and amount paid).
• Screenshots of your subscription page, billing settings and any confirmation screens.
• Copies of emails exchanged with Clarify support and confirmation messages.
• Registered-post receipt or tracking number if you send a letter.

Common mistakes

Many customers forget which channel billed them - Clarify directly, Apple App Store, or Google Play - and attempt to cancel in the wrong place, which leaves the subscription active. Another frequent mistake is not saving or requesting written confirmation of cancellation, which complicates disputes. Relying solely on an oral phone cancellation without follow-up documentation is risky. Lastly, customers sometimes assume cancelling automatically triggers a refund; refunds are governed by the provider’s policy and applicable law, so assume no refund unless confirmed.

Comparative recap

After cancelling

After you cancel, confirm you received cancellation confirmation and monitor your bank or card statements to ensure no further charges occur. If you are still charged, contact Clarify support first with your documentation. If the issue remains unresolved, contact your payment provider or bank to dispute the charge and file a complaint with your provincial consumer protection office if appropriate. If your subscription was through Apple or Google, review their refund and dispute procedures as they often handle billing for in-app subscriptions. For general guidance on consumer rights and next steps, see the links below.

Helpful resources: Government of Canada - Consumer information, Competition Bureau of Canada, Apple Subscriptions (Canada), Google Play Subscriptions, and your provincial consumer protection office.

Address

Send registered-post cancellation letters to the postal address used by Clarify for correspondence:

Clarify Ltd.
c/o iFinger Ltd - Rådmann Halmrasts vei 16
NO‑1337 Sandvika
Norway

Send by registered post and keep the receipt and tracking number as proof of delivery.