Cancellation Clarify: Easy Method

What is Clarify

What you are actually subscribing to

Clarify is presented as a subscription-based digital service with plans listed on its pricing page, including Free at ₱0.00 per month and Starter at ₱1,100.00 per month, while Growth uses custom pricing "pricing page" (clarify.ai). The official terms page at Clarify Terms does not clearly spell out core cancellation details such as auto-renewal, commitment length, free trial rules, or what happens to your data after cancellation.

That lack of detail is exactly why many users get frustrated. In the Philippines, people usually expect a visible Cancel button, a clear billing date, and a written refund policy. With Clarify, those basics are not clearly laid out in the public terms, so before you do anything, treat your own screenshots, invoices, and emails as your backup record.

Main paid features and why people stay subscribed

Clarify's published plans focus on recurring credits and business features rather than a simple one-time purchase. The Free plan includes unlimited seats and up to 2,500 credits monthly, while Starter raises that to 5,000 credits monthly and adds chat, with other tools such as enrichment, AI fields, deal and meeting intelligence, and reporting "pricing page" (clarify.ai).

In practice, people usually pay because they need ongoing access to credits, reporting, AI-assisted fields, and support workflows. Here's the thing: when a service is tied to monthly credits or usage, cancellation timing matters a lot more, because missing your billing date by even one day can trigger another cycle.

How Clarify behaves for users in the Philippines

Clarify does not appear to offer localized Philippine pricing beyond the converted values shown here, and the support setup is also not localized. Support is available through Clarify Support, by email at [email protected], and for existing customers through a shared Slack channel, with replies typically during US business hours and within 24 hours "support page" (clarify.ai).

For Philippine users, that means slower back and forth if you message in the evening local time. Two recurring local pain points already stand out from the research: limited local support options and pricing that may feel high compared with alternatives used in the Philippines such as SurveySensum or Zendesk.

How to cancel Clarify without getting charged again

Checks to do before you press anything

Many users feel stressed when cancellation is unclear or when charges continue after they think the account is already inactive. Start with three basics on the same day: log in, find your current plan name, and note your next billing date from your invoice, dashboard, or last payment email. Clarify's public terms do not state a notice deadline, so the safest move is to cancel before the next billing date, not on the billing date itself.

Save proof before you act. Take screenshots of your account page, subscription page, current plan, latest invoice, and any page that shows your email address or workspace name. If your team uses credits or stored data, export what you need before cancellation because Clarify does not clearly explain post-cancellation data retention on its public terms page "terms" (clarify.com).

• Screenshot your plan and billing page
• Save the last invoice and payment receipt
• Export reports, contacts, or usage data you may need later
• Write down the exact date and time you submitted cancellation

Cancel through your web account

Clarify's public terms do not publish a step by step cancellation path. Because of that, the practical route is to sign in to your account and look for the usual SaaS billing path: Settings, Billing, Subscription, Plan, or Workspace Settings. If you see a button such as Cancel plan, Manage subscription, or Downgrade, use it and capture the final confirmation screen.

If no visible cancel option appears, open Clarify Support while still logged in and submit a written request from the email tied to billing. State your workspace name, the plan, the billing email, and a direct sentence such as: "Please cancel my Clarify subscription before the next billing cycle and confirm by email today." That wording matters because vague messages like "I want to stop for now" can slow things down.

The truth is, Clarify's cancellation flow is more complicated than it should be because the official terms do not map the account path publicly. If you find an in-app billing screen, finish there. If not, escalate to email the same day so you have a timestamped written record.

Email, support, and written cancellation options

Clarify lists [email protected] as its support email, with replies typically within 24 hours during US business hours "support page" (clarify.ai). There is no public phone number listed. Existing customers may also have access to live chat through a shared Slack channel, but the public support page does not specify access details, so email remains the clearest documented route for most users.

Write one short message and make it complete. Include your full name, billing email, workspace or account name, the plan, the amount charged, and the sentence that you want cancellation before the next billing cycle. Ask for two things in the same email: cancellation confirmation and confirmation that no further charges will be made. If you paid with a card, add the last four digits only, never the full number.

You can also send a formal written notice by registered mail to the business address if you want stronger proof, especially after a disputed charge. Some users now use digital registered delivery services such as Postclic instead of traditional registered post because they generate timestamped proof of sending, receipt, and opening. Use that only as one option, not the only route, and still send the same text by email.

What to do if you subscribed through App Store or Google Play

The public terms do not explain store billing either, but subscriptions for app-based services are commonly managed by the store where you originally paid. If your Clarify payment appears in Apple billing, cancel in App Store subscriptions on your iPhone. If it appears in Google Play, cancel in Google Play subscriptions on your Android device. Do not rely on deleting the app because that does not stop recurring billing.

A practical check helps here: search your email for Apple or Google receipts and compare the merchant name with your card statement. If Apple or Google charged you, cancel there first, then keep a screenshot of the cancellation status and renewal end date. If Clarify billed you directly, use the account or email route instead.

After you cancel, what changes and what may stay active

Access to the service after cancellation

Clarify's public terms do not state whether access ends immediately or continues until the end of the paid period. In most subscription systems, cancellation stops the next renewal and access continues until the current billing cycle ends. Because Clarify does not confirm this publicly, expect one of those two outcomes and verify it in your account dashboard right after cancellation.

If your account still shows an active renewal date after cancellation, take a screenshot. If it switches to a lower tier such as Free, also capture that screen because it is useful proof if another charge appears later.

What happens if you do nothing

Auto-renewal is not clearly described in the public terms page "terms" (clarify.com). Still, if you are on a recurring paid plan such as Starter at ₱1,100.00 per month, the practical assumption is that billing continues until cancellation is processed. That is why waiting until the last few hours before renewal is risky.

Users in the Philippines often get caught here when support works on US business hours. If your renewal is tomorrow in Manila time, send the request today and save proof immediately.

Your data and exports

Clarify does not publicly explain data retention after cancellation on its terms page. If your workspace contains reports, activity history, or other records you may need for internal tracking, export them before you cancel. Do not assume the data will stay accessible forever on the Free plan.

A simple rule works best: if losing the data would hurt your team, save it before you click cancel. Screenshots of plan details and exported files are much easier to collect now than to recover after access changes.

Clarify refund policy and how to push a real request

What the public policy says

Clarify's public terms do not clearly state a refund policy for general cancellations, unused time, or billing errors "terms" (clarify.com). There is also no clear public statement on pro-rated refunds for the unused part of a monthly period. So if you cancel mid-cycle, you should not assume an automatic refund will be issued.

This is one of the biggest reasons users get annoyed. In the Philippines, many consumers expect a simple answer such as "refund within 7 business days" or "no refunds after billing." Clarify does not give that publicly, so every refund request needs to be documented carefully.

Your rights in the Philippines if the charge is disputed

Under the Consumer Act of the Philippines, Republic Act No. 7394, you can file a consumer complaint with the Department of Trade and Industry if a subscription charge is misleading, unauthorized, or continues after valid cancellation. For direct sales, there is a 7 working day cooling-off period in certain situations, but there is no universal statutory cooling-off period for all online subscriptions in the Philippines.

For card and e-wallet disputes, BSP rules are more immediately useful in real life. Cardholders in the Philippines typically have up to 60 days from the statement date to dispute an unauthorized or continued charge with their bank, credit card issuer, GCash, or Maya. If Clarify keeps charging after you canceled, your screenshots and cancellation email become your strongest evidence.

How to ask for a refund step by step

Send the request to [email protected] from the billing email. Put the amount, date, and reason in the subject line, such as "Refund request for continued charge after cancellation - ₱1,100.00 - 12 March 2026." In the message, attach your cancellation proof, the invoice, and the card or wallet statement showing the charge.

Ask for a written response within 24 hours because Clarify says support typically responds in that timeframe during US business hours "support page" (clarify.ai). If the issue is a duplicate billing, unauthorized renewal, or charge after confirmed cancellation, say that clearly. If you paid through App Store or Google Play, request the refund through Apple or Google first because they control those payments.

Chargeback and last-resort escalation

If support does not solve a post-cancellation charge, contact your bank or wallet provider and request a chargeback. In the Philippines, this can be done through your credit card issuer, debit card bank, GCash, or Maya, usually within 60 days from the statement date under BSP complaint timelines. Submit screenshots of the cancellation, the confirmation email, and the statement entry.

If the problem still drags on, file a complaint with DTI for the consumer side and with BSP if the dispute concerns card or e-wallet handling. Use chargeback as a last resort because it can limit future billing relationships, but for continued charging after cancellation, it is often the cleanest fix.

Clarify plans and pricing in Philippine peso

Current published plans

These figures are based on the current exchange rate and may move over time "pricing page" (clarify.ai). If you are paying from the Philippines, the amount on your card can differ slightly because of exchange rates, foreign transaction fees, or card network conversion.

Which plan costs the most and who may be overpaying

The cheapest option is Free at ₱0.00 per month. Starter is the lowest paid tier at ₱1,100.00 monthly, while Growth is the most expensive in practice because pricing is custom and usually aimed at larger teams with heavier usage.

If you only need basic access and your usage fits within 2,500 monthly credits, paying for Starter may not make sense. If your team mainly wants chat and a higher credit cap, Starter is the obvious paid entry point. For Philippine users, the main value question is simple: are the added credits and support worth more than local alternatives that may offer better local availability?

Billing notes that matter before you stay or leave

Clarify's public pricing page does not list annual discounts, setup fees, or a public history of price increases. It also does not clearly explain free trial conversion terms on the public terms page. That means you should rely on your invoice and current billing page, not assumptions based on other SaaS products.

If you are considering cancellation because the service feels expensive, that is a valid concern. One of the local issues identified in the research is that Clarify may cost more than alternatives commonly considered by Philippine businesses.

Your rights in the Philippines when Clarify will not cancel cleanly

Laws that matter for subscription users

For Philippine users, the main consumer law is the Consumer Act of the Philippines, Republic Act No. 7394. If a service keeps billing after cancellation, misrepresents refund terms, or makes a subscription hard to stop, that can support a complaint to the Department of Trade and Industry.

Clarify's public terms do not clearly state cooling-off rights, withdrawal rights, auto-renewal rules, or dispute channels "terms" (clarify.com). That gap does not remove your local rights. It simply means you need stronger documentation when you complain.

Cooling-off and withdrawal in plain language

In the Philippines, a 7 working day cooling-off period is recognized for certain door-to-door or direct sales. For ordinary online subscriptions, there is no universal rule that gives every buyer an automatic 7 day cancellation window. So for Clarify, your best protection is to cancel before renewal and keep proof.

If the subscription was sold through misleading claims, unclear billing, or unauthorized renewal, RA 7394 can still help you challenge the charge. In simple terms, if you were charged after a valid cancellation or billed without proper consent, you have a reasonable basis to complain.

How to file a complaint with DTI or BSP

Start by sending Clarify a final written complaint by email with the subject line, amount, date, and the phrase "formal complaint." Give a short deadline such as 48 hours. Attach the invoice, screenshots of cancellation, and the statement showing the charge.

If there is no fix, file with DTI for the consumer complaint. If the payment side is the issue, such as a card dispute or continued wallet debit, contact your bank, GCash, Maya, or credit card issuer and escalate under BSP complaint channels. For practical use, save all screenshots in one folder before you submit anything.

Useful authority contacts

For consumer complaints in the Philippines, DTI is the key agency for online subscription issues under RA 7394. BSP is the relevant regulator for payment disputes involving cards and e-wallets. Clarify does not list a country-specific Philippine complaints process on its public terms page.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and billing

Overall verdict from available reviews

Based on the supplied review set, the trend is clearly negative: 0 positive and 5 negative reviews out of 5 unique reviews. The recurring complaint is continued charging after cancellation, followed by poor customer service response. For a cancellation guide, that is a red flag because it suggests you should not rely on verbal assurances alone.

To stay balanced, there are still positive product-side points in Clarify's public offering, including a Free plan, clear feature tiers, and documented support channels on the support page. But on cancellation experience, the available user feedback points to difficulty rather than ease.

Recurring themes in the feedback

Sources summary and user quotes

• "Quis cancelar minha subscrição, paguei todo e qualquer pagamento pendente, mas mesmo a minha conta estando inativa continuo a ser cobrado" (TrustPilot)
• "Absolute scammers, they will continue charging your card after promising to have canceled your membership. STAY AWAY" (TrustPilot)
• "I submitted a complaint through NewBlue and World2Fly ... To date, I have not received a response" (TrustPilot)

Documents to gather before and after you cancel

What to save before cancellation

If the process becomes messy, your records will do most of the work. Save a screenshot of the billing page, the current plan name, the visible renewal date, and any part of the account showing your registered email address. Clarify's terms do not publicly explain data retention, so exporting needed information before cancellation is the safer move.

• Plan screenshot
• Billing date screenshot
• Latest invoice PDF
• Exported reports or data

What you need for a refund or dispute

For refund requests, collect the transaction date, amount, invoice number, and payment channel. If you paid ₱1,100.00 for Starter, include that exact amount in your message and in any bank complaint. General complaints without dates or amounts take longer to process.

• Transaction ID
• Invoice number
• Statement screenshot
• Cancellation email thread

What to save after cancellation

Once you submit the cancellation, keep every piece of proof in one folder. That includes the confirmation page, confirmation email, support ticket number, and any Slack or chat transcript if you used an existing customer channel.

Just a reminder: if support confirms cancellation verbally or in chat, ask for an email confirmation the same day. Email proof is much easier to use with DTI, BSP, banks, GCash, or Maya.

Common cancellation mistakes that lead to extra charges

Deleting the app or leaving the workspace without canceling billing

A lot of users assume that uninstalling an app or stopping usage ends the subscription. It does not. Billing usually continues until the paid plan is canceled through the right channel, which may be the web account, App Store, Google Play, or a direct support request.

A real-world pattern in the review data is charge after cancel. That is why you should never treat inactivity as cancellation.

Using the wrong channel for the original purchase

If Apple or Google billed you, Clarify support may not be able to stop store renewals directly. On the other hand, if Clarify billed your card directly, canceling only through your phone settings may not solve it. Match the cancellation route to the merchant shown on your receipt or card statement.

This mistake wastes time and can cost another monthly cycle. Search your email for the payment receipt before you choose the cancellation path.

Not asking for written confirmation

One of the worst mistakes is stopping after sending a casual support email without waiting for clear confirmation. Several negative reviews mention continued charging after a supposed cancellation. If you do not receive a written confirmation, follow up the same day.

Use a plain sentence: "Please confirm that renewal is off and no further charges will be made." That wording is direct and easy to prove later.

Waiting too close to the billing date

Because Clarify support typically responds during US business hours within 24 hours, a late-night request in the Philippines can miss the cut for the next cycle. If your renewal date is tomorrow, cancel today, not hours before midnight. This matters even more when the public terms do not state an exact notice deadline.

Set a calendar reminder 3 days before your billing date. That small buffer is often enough to avoid a painful dispute.

Expecting an automatic pro-rated refund

Clarify's public terms do not state that unused days are refunded automatically. If you cancel halfway through the month, you may keep access until the end of the cycle, or access may change immediately, but a refund is not something you should assume.

If your case involves duplicate billing or a charge after confirmed cancellation, that is stronger than a simple "I changed my mind" request. Use the exact reason and attach proof.

Cancellation methods compared for Clarify users

Quick comparison table

Key takeaway before you choose a method

If you have direct account access and can see billing controls, the web route is the fastest. If Apple or Google billed you, the store route is cleaner because that is where recurring billing is managed. Registered mail is slower but useful when you need a formal paper trail after a dispute.

No cancellation fee was found in the public terms, and no early termination fee was clearly published. Since the terms leave gaps, the best method is the one that gives you the clearest dated proof for your specific payment route.

What to do right after cancellation so the charge does not come back

Immediate checks in the first 15 minutes

Right after canceling, look for one of three signs: a confirmation email, a dashboard message showing cancellation, or a change from paid to free status. Screenshot all of them. Then set a calendar reminder for the day before the old renewal date and another one for the day your next bank statement is generated.

If nothing changes in the account within a reasonable time, follow up by email the same day. A silent request is not enough when the review pattern shows billing complaints.

Bank statement monitoring and chargeback timing

Monitor your card, GCash, Maya, or bank statement for at least one full billing cycle after cancellation. In the Philippines, you generally have up to 60 days from the statement date to dispute an unauthorized or continued charge through your bank or wallet provider under BSP complaint timelines.

If a new charge appears, do not wait. Send Clarify your proof, contact your payment provider, and file the dispute while the evidence is fresh. DTI handles the consumer complaint side under RA 7394, while BSP channels are relevant for the payment dispute itself.

Alternatives if you decide not to come back

If you are leaving because of support friction or price, three alternatives from the research are worth a look. SurveySensum is positioned as a customer experience platform with AI-driven insights and a workflow style that may fit teams in the Philippines. Medallia offers global-scale feedback and analytics, while Zendesk remains the familiar option for support ticketing and customer service operations.

Pricing details were not specified for those alternatives in the research set, so compare support quality, local responsiveness, and setup complexity before moving. For many Philippine users, support availability can matter more than one extra feature.

Useful links

• Clarify support
• Clarify pricing
• Clarify terms
• Clarify official website
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Physical cancellation address for formal written notices

Where to send a registered cancellation letter

If you want to send a formal written cancellation request by post, use this address:

• Clarify Ltd., c/o iFinger Ltd - Rådmann Halmrasts vei 16, NO-1337 Sandvika, Norway

Use your billing email, full name, workspace name, and the exact cancellation request in the letter. If possible, include the last invoice number and the date you already contacted support by email.

When a postal notice makes sense

Postal notice is not the fastest option for ordinary cancellations, but it can help when you need stronger evidence after support delays or continued billing. Send the same request by email on the same day so you have both a digital timestamp and a formal delivery trail.

For most users in the Philippines, the practical order is simple: cancel in the correct billing channel, email support immediately, then use a formal written notice only if the account still renews or a refund dispute stalls.