Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Coinstats
5855 Topanga Blvd., St. 410
91367 Woodland Hills
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Coinstats service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Coinstats: Easy Method
What is Coinstats
CoinStats is a portfolio tracking and crypto data aggregation service that lets users connect wallets and exchanges, view prices and performance, and subscribe for added features such as advanced analytics and alerts. It is offered as a web app and mobile apps (iOS and Android) with free and paid tiers.
The company provides subscription plans (Pro/Premium tiers) and customer support through its Help Center and in-app messaging; purchases made through Apple App Store or Google Play are handled by those platforms for billing and refunds.
How to cancel Coinstats
- Web (site/in-app): Open the CoinStats app or website, go to the Help Center or in-app message interface and request cancellation; CoinStats says cancellations take effect at the end of the current paid term. For web purchases or trial cancellations and refund requests, use the on-site or in-app messaging channel described in their Help Center and Terms & Conditions.
- App Store (iOS): Manage and cancel the subscription through your Apple ID subscriptions settings; CoinStats cannot cancel App Store subscriptions for you. See Apple support for steps.
- Google Play (Android): Cancel via Google Play > Subscriptions in your Google account; CoinStats cannot cancel Google Play purchases.
What happens when you cancel
When you cancel a CoinStats subscription through the method appropriate to your purchase (web, App Store, Google Play), the cancellation typically takes effect at the end of the current paid billing period. You keep access to the paid features until that period expires; the account is usually downgraded to the free tier afterward.
CoinStats retains account data and portfolio history according to its policies; cancelling does not necessarily delete your account or portfolio unless you explicitly request account deletion. If you want complete data removal, request it via the Help Center or follow account-deletion steps described by CoinStats support.
Will I get a refund?
Refund eligibility differs by purchase method. For web purchases, CoinStats states first-time trial users may be eligible for a full refund if requested within 30 days and if the account meets the criteria (no prior trial refunds, account in good standing, request via official portal). Regular (non-trial) web subscriptions are generally non-refundable except for specific circumstances such as documented service unavailability exceeding 24 consecutive hours, verified technical issues preventing access, or billing errors (duplicate or unauthorized charges), typically with reporting within 30 days. CoinStats explicitly says it does not process cancellations or refunds for purchases made through the Apple App Store or Google Play Store; those refund/cancellation requests must be made directly to Apple or Google.
Coinstats plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Coin Stats Pro - Monthly | C$6.49 | Monthly | Basic pro tier features (per App Store) |
| CoinStats Pro - Yearly | C$51.99 | Annual | Basic pro tier annual pricing |
| CoinStats Premium - Monthly (entry) | C$20.49 | Monthly | Premium features (first listing) |
| CoinStats Premium - Monthly (alternative) | C$26.49 | Monthly | Premium features (second listing) |
| CoinStats Premium - Annual (standard) | C$154.99 | Annual | Premium features |
| CoinStats Premium - Annual (higher) | C$219.99 | Annual | Premium features (higher tier) |
| CoinStats Premium - Annual (discounted) | C$89.99 | Annual | Discounted premium annual |
| CoinStats Premium Access | C$229.99 | Annual or unspecified | Premium Access tier |
Your consumer rights in Canada
Canadian consumers benefit from federal and provincial consumer protection laws that require clear disclosure of subscription terms, including automatic renewals and cancellation procedures. If renewal notices or cancellation paths are not clear, those laws may offer remedies such as the right to cancel or to dispute unfair renewal practices. Specific to Ontario, the Ontario Securities Commission issued a warning (May 23, 2025) indicating CoinStats via coinstats.com is not registered in Ontario to trade in securities; Ontario users should be cautious and understand they may not have regulatory protections when dealing with services presented as investment or trading platforms. If you believe a company misled you about terms or failed to provide required renewal notices, you can raise the issue with your provincial consumer protection office or seek a chargeback through your payment provider where appropriate.
Customer experiences
User feedback is mixed. Positive reports highlight a clean interface, fast syncing, accurate data and helpful customer service in some cases, noting CoinStats can be less expensive than competitors and convenient for multi-wallet tracking. Negative feedback centers on opaque cancellation and auto-renewal experiences - users report difficulties finding an unsubscribe button, unexpected full-price renewals after trials, and challenges obtaining refunds. Several reviews mention slow or unresponsive support and trouble getting timely resolutions. There are also reports of third-party impersonators and scam attempts unrelated to CoinStats’ official billing, so exercise caution with unexpected calls or requests for payments to “unlock” funds.
Documentation checklist
- Account email/username, subscription confirmation or order number, date(s) of charge/renewal, screenshots of billing and subscription page, copy of any in-app/on-site message exchange with support, and bank/statement lines showing the charge.
Common mistakes
Common mistakes include trying to cancel the wrong way (asking CoinStats to cancel an App Store or Google Play subscription instead of using the platform that billed you), missing the trial cancellation window and expecting an automatic refund, and not saving proof of cancellation or billing. For example, a user who assumed emailing CoinStats would cancel an App Store subscription later discovered Apple continued billing because the subscription was managed by their Apple ID, not CoinStats. Another common issue is not recording the in-app message thread used to request cancellation, making later refund disputes harder to document.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (CoinStats site / in-app messaging) | Possible for first-time trial within 30 days; regular subscriptions generally non-refundable except special cases (service outage, billing error) with 30-day reporting. | Medium - must use in-app/on-site messaging and meet policy criteria; users report mixed responsiveness. |
| App Store (iOS) | Refunds handled by Apple; CoinStats cannot process them. Apple may refund in certain cases via their support/Report a Problem system. | Low to Medium - canceling is straightforward via Apple ID settings; refund success depends on Apple’s review. |
| Google Play (Android) | Refunds handled by Google Play; CoinStats cannot process them. Google may refund depending on timing and reason. | Low to Medium - canceling through Google Play is straightforward; refunds depend on Google’s policies and review. |
After cancelling
After you cancel, keep confirmation of the cancellation and the dates of service termination. If you paid via the web and want a refund or to dispute a renewal, contact CoinStats via the in-app/on-site message portal and attach the documentation checklist items. For App Store or Google Play purchases, follow the platform-specific refund processes: see Apple support for managing subscriptions and requesting refunds and Google Play support for cancelling subscriptions and requesting refunds. Useful links: CoinStats Help Center (cancellation article), CoinStats refund page (refund policy), and CoinStats Terms (Terms & Conditions). For platform refunds see Apple Support (manage subscriptions) and Google Play Help (manage or cancel subscriptions).
Address
For formal notices or mail correspondence, CoinStats lists a U.S. address that is commonly used for contact: 5855 Topanga Blvd., St. 410, Woodland Hills, CA 91367, US. If you send formal written notices, consider registered mail with return receipt to ensure delivery confirmation.