Cancellation service N°1 in Canada
Cancellation Combin: Easy Method
What is Combin
Combin was a third‑party Instagram growth and scheduling tool that offered free and paid tiers to manage and automate actions such as audience engagement and post scheduling. In April 2024 Combin announced the shutdown of its premium services; as a result, in‑app subscription management and automated refunds are no longer supported.
How to cancel Combin
- Contact support by email at support@combin.com and state that you want to unsubscribe/cancel your Combin (Growth or Scheduler) subscription; include your account email, subscription key or invoice number, and the payment method used.
- If you have a subscription key or token, paste it into the message and state the cancellation reason and whether you request a refund; note that refunds are handled case‑by‑case.
- As an additional formal step, send a written non‑renewal notice by registered mail (raccomandata A/R) to Combyne Ag at the Calgary address below to request non‑renewal of future billing cycles.
- If you prefer, try the website cancellation form described by third‑party sources: visit the Combin cancellation page (if available), paste your subscription key, choose a reason and click “Unsubscribe”; you should retain access until the end of your paid billing cycle.
What happens when you cancel
After a successful cancellation request via support or (if still available) a website cancellation form, you typically retain access to paid features until the end of the current billing period. Cancellation prevents future recurring charges but does not necessarily erase your account data; account and project data may remain according to Combin’s policies or until the service is fully discontinued. If premium services have already been shut down for your account, cancellation may only stop future billing rather than restore any disabled features.
Will I get a refund?
Combin does not provide automated refunds. Refunds are not guaranteed and are resolved on a case‑by‑case basis through direct contact with support at support@combin.com. There is no public statement from Combin promising a statutory 14‑day cooling‑off or automatic refund period; therefore standard refunds are discretionary. If you believe a charge was unauthorized or the company fails to respond, you can pursue a chargeback through your payment provider or file a complaint with consumer protection authorities in Canada.
Combin plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | $0 USD (≈ C$0.00) | Monthly | Basic free tier (one Instagram account, limited actions/searches) |
| Personal | $10 - 25 USD/month (≈ C$13 - 33/month) | Monthly | Full features for 1 Instagram account; varies by source |
| Business | $30 - 50 USD/month (≈ C$40 - 66/month) | Monthly | Supports multiple accounts (e.g., up to 5); full features |
Your consumer rights in Canada
Canadian consumer protection for digital services can vary by province and by the nature of the transaction. Combin’s public information does not set out a statutory 14‑day cooling‑off period or guaranteed refunds. If you encounter unauthorized charges or if the vendor fails to provide the contracted digital service, you may have remedies through your payment provider (chargeback or dispute) and through provincial consumer protection agencies. Keep records of all communications and receipts; these strengthen any dispute you raise with your bank or with consumer protection bodies.
Customer experiences
Independent reviews are mixed. Some users praised Combin’s simple, intuitive interface and its ability to automate tasks like repost scheduling and audience growth. Conversely, many users reported serious problems: account issues (hacking, shadow‑bans, blocks or suspensions), difficulty cancelling subscriptions, and continued charges after attempts to cancel. Support response was frequently described as slow or unhelpful, particularly for refunds and account recovery. These accounts suggest extra caution when dealing with service shutdowns and billing disputes.
Documentation checklist
- Collect and save: subscription invoices or receipts, subscription key or order ID, account email, screenshots of the account/subscription page, and copies of all emails sent to and received from support; keep postal tracking for registered mail.
Common mistakes
A common mistake is assuming in‑app cancellation still works after premium services were shut down; many users found in‑app options removed or nonfunctional. Another frequent error is not saving subscription identifiers or receipts before contacting support - without these details support may be unable to locate your subscription. Relying solely on a single email without following up or sending a registered non‑renewal notice can delay resolution; similarly, waiting too long to contest unauthorized charges with your bank reduces the options for a successful chargeback.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Support email (support@combin.com) | Refunds are discretionary and handled case‑by‑case via support | High - reports of slow or unresponsive support |
| Website cancellation page (third‑party described) | May cancel future renewals; access usually remains until period end; refunds not guaranteed | Medium - depends on whether the page is still active |
| Registered mail (raccomandata A/R) to Combyne Ag | No automatic refund; provides formal proof of non‑renewal request which may help disputes | Low - formal but reliable for establishing notice |
After cancelling
After you submit a cancellation request, monitor your payment method for any further charges and keep copies of all correspondence. If Combin does not acknowledge or resolve a dispute, contact your bank or card issuer to open a dispute/chargeback and file complaints with provincial consumer protection agencies if necessary. Helpful resources: Combin support via support@combin.com, Combin’s website at combin.com (if still accessible), and general Canadian consumer guidance such as the Government of Canada’s consumer protection pages and your provincial consumer protection office; use your payment provider’s dispute process if charges continue.
Address
Combyne Ag, Suite 200, 160 Quarry Park Blvd, Calgary, AB, Canada T2C 3G3