Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Communikate
Via San Rocco, 7
25032 Chiari
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Communikate service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Communikate: Easy Method
What is Communikate
Communikate (also referenced as CommuniKate/Kate) is a messaging and community platform that offers group management, custom branding, integrations (for example Zoom and Stripe), and AI-powered features for organizations. It is delivered as an online service with web and mobile app access, billing, and account settings managed through the provider's dashboard.
How to cancel Communikate
- Via website: Sign in to your account and use the billing dashboard or cancellation section to submit a cancellation request. Once processed, the account is placed into "Pending Closure" and remains active until the end of the current billing period. See the provider's cancellation policy at katewwdb.com.
- Via the mobile app: Use the Kate app's account or billing settings to request cancellation; the same "Pending Closure" processing and end-of-cycle closure applies.
- By mail: Send a cancellation notice by registered letter (raccomandata A/R) to the provider's physical address (see the Address section below). As an alternative, you may send a certified electronic message (PEC) if appropriate; retain proof of posting or delivery.
- Support chat or email: You can request cancellation through customer support chat or email; users often recommend keeping copies or transcripts for a paper trail, though chat availability has been reported as inconsistent.
What happens when you cancel
When a cancellation request is processed, the account status typically changes to "Pending Closure." The account remains accessible and usable through the end of the current billing cycle; you will not lose access immediately. At the next billing date, the account is closed and recurring charges stop. According to the provider's published policy, after closure messages, billing information, and account settings are deleted.
Will I get a refund?
Communikate's published policy states there are no pro‑rated refunds: if you cancel before the end of a billing cycle, the monthly service charge is not prorated and you do not receive a refund for the unused portion. You retain access until the end of the paid billing period but will not receive a partial refund for remaining days. If you believe an exception applies (for example, billing errors or unauthorized charges), contact the provider and keep documentation of your request.
Communikate plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Plans | Varies | No public 2024/2025 CAD pricing located; contact the provider or check the official app platform for exact pricing. |
Your consumer rights in Canada
Communikate's published cancellation policy does not reference a specific Canadian 14‑day statutory cancellation or refund period for digital services. Canadian consumer protection rules vary by province and by the nature of the contract; statutory rights and cooling-off periods can apply in some cases but are not mentioned in the provider's public policy. If you are in Canada and believe a statutory right or consumer protection provision applies to your purchase, consider contacting your provincial consumer protection office for guidance and retain records of your cancellation request and billing statements.
Customer experiences
Public reviews are mixed. Positive feedback highlights a user-friendly interface, easy navigation, unlimited groups, integrations (Zoom, Stripe), AI features, stability, reliability, and responsive support from some customers. For example, several users praised ongoing improvements and features on Trustpilot.
Negative reports (for example on the Better Business Bureau) describe difficulties with cancellations - cases where cancellations were marked "pending" yet charges continued, and where chat support was unavailable or disconnected. Some users report that cancellations submitted via the website did not register properly and recommend creating a clear paper trail when cancelling. See complaints on BBB.
Documentation checklist
- Account email and username; last billing date and invoice numbers.
- Screenshot or copy of the cancellation request confirmation or "Pending Closure" message.
- Copies of billing statements showing charges you wish to dispute (if any).
- Chat transcripts, support emails, or registered mail/PEC receipts proving you requested cancellation.
- Bank or card statements showing any continued charges after cancellation (if applicable).
Common mistakes
Common errors include assuming cancellation is immediate rather than pending until the billing date, failing to save confirmation or proof of the cancellation request, and not checking the next billing statement for continued charges. Some customers relied solely on the website cancellation without obtaining written confirmation and later discovered the request had not been registered. Others expected a pro‑rata refund and were surprised that the policy disallows prorated refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (billing dashboard) | No | Medium (some reports of cancellations not registering) |
| Kate mobile app | No | High (some users report a poor mobile experience) |
| Mail (registered letter / PEC) | No | Low (provides a formal paper trail when correctly sent) |
| Support chat / email | No | Variable (can be effective but often reported as unstable or unavailable) |
After cancelling
After you submit cancellation, keep all receipts and confirmations and watch your next billing statement to confirm charges stop. If charges continue after the account closure date, contact the provider immediately with your documentation and consider contacting your payment provider or bank to dispute unauthorized charges. Useful links: CommuniKate cancellation policy at katewwdb.com, public reviews on Trustpilot, and complaints on BBB. If you are in Canada and unsure of your rights, contact your provincial consumer protection office for advice.
Address
Send registered-mail cancellation (raccomandata A/R) to:
Leone S.r.l - Via San Rocco, 7 - 25032 Chiari (BS)
Alternatively, you may send a certified electronic message (PEC) to legal@leonecert.it. Retain proof of postage or delivery for your records.