Kündigungsdienst Nr. 1 in United States
Sehr geehrte Damen und Herren,
Ich teile Ihnen hiermit meine Entscheidung mit, den Vertrag bezüglich des Dienstes Complete Anatomy zu beenden.
Diese Mitteilung stellt einen festen, klaren und eindeutigen Willen dar, den Vertrag mit Wirkung zum nächstmöglichen Termin oder gemäß der anwendbaren vertraglichen Frist zu kündigen.
Ich bitte Sie, alle notwendigen Maßnahmen zu ergreifen, um:
– jegliche Abrechnung ab dem Datum des Kündigungswirksamwerdens einzustellen;
– mir schriftlich die ordnungsgemäße Berücksichtigung dieser Anfrage zu bestätigen;
– und gegebenenfalls mir die Endabrechnung oder die Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugestellt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind nachgewiesen, wodurch dies ein nachweisbares Schriftstück ist, das den Anforderungen des elektronischen Nachweises entspricht. Sie verfügen somit über alle notwendigen Elemente, um diese Kündigung gemäß den anwendbaren Grundsätzen bezüglich schriftlicher Benachrichtigung und Vertragsfreiheit ordnungsgemäß zu bearbeiten.
Gemäß den Vorschriften zum Schutz personenbezogener Daten bitte ich Sie auch:
– alle meine Daten, die nicht für Ihre rechtlichen oder buchhalterischen Verpflichtungen erforderlich sind, zu löschen;
– alle zugehörigen persönlichen Bereiche zu schließen;
– und mir die wirksame Löschung der Daten gemäß den anwendbaren Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich bewahre eine vollständige Kopie dieser Mitteilung sowie den Versandnachweis auf.
Cancellation Complete Anatomy: Easy Method
What is Complete Anatomy
Complete Anatomy is a 3D anatomy platform produced by 3D4Medical that provides interactive anatomical models, courses, video lectures and assessment tools across multiple devices. It is used by students and healthcare professionals for learning, teaching and clinical presentation purposes.
How to cancel Complete Anatomy
- Web (3D4Medical Online Store): Log in at store.3d4medical.com/account → Your Account → Your Apps → Complete Anatomy → select "Cancel Your Subscription/Renewal". Access remains until the end of the current term.
- Apple App Store (iTunes/Mac): Open iTunes or the App Store, sign in → Account → View Account → Subscriptions → Manage → select Complete Anatomy → Cancel Subscription. Cancellation takes effect at the end of the billing cycle.
- Google Play Store: Open the Google Play app → profile icon → Payments & Subscriptions → Subscriptions → select Complete Anatomy → Cancel subscription and follow the on‑screen instructions.
What happens when you cancel
When you cancel, your subscription stays active until the end of the paid billing period; you will retain access to Complete Anatomy features for the remainder of that term. After the term ends the subscription will not renew and access to subscriber-only content and features will be removed unless you re-subscribe.
Cancelling does not automatically delete your account or any content you created while subscribed; account data handling and retention follow 3D4Medical’s policies. If you need full account deletion or export of data, contact 3D4Medical support for directions.
Will I get a refund?
Complete Anatomy’s published policy states that subscriptions are prepaid and non‑refundable; refunds or credits for partial subscription periods are not provided. Refunds will generally not be made for canceled subscriptions, and cancellation normally only stops future renewals rather than triggering a refund.
Exceptions are limited. If you believe a charge was unauthorized or in error, you can raise the issue with your payment provider (bank, card issuer, Apple/Google) or submit a refund request to 3D4Medical. Outcome depends on the provider or 3D4Medical’s review and does not change the standard non‑refundable policy.
Complete Anatomy plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Student License | USD 99.99 | Annual | Access to 3D models, courses, over 1,500 videos across devices |
| Professional License | USD 129.99 | Annual | Includes clinical/practice use license in addition to student features |
| Pro License | USD 129.99 | Annual | Commercial/clinical presentation license and standard features |
Your consumer rights in Canada
Under Canadian consumer protection frameworks, general statutory 'cooling-off' rules for physical goods (for example a 14‑day withdrawal) do not automatically guarantee refunds for digital subscriptions unless the seller’s terms provide one. Complete Anatomy’s terms explicitly describe subscriptions as prepaid and non‑refundable, which means those standard refund rights are not automatically honoured beyond what the seller voluntarily offers.
If you encounter unauthorized charges you may seek chargeback or dispute procedures through your payment provider (credit card issuer, bank, Apple or Google). You can also contact 3D4Medical via their support channels or any published "Refund Request" form to request review; keep documentation of dates, receipts and communications in case you escalate the matter.
Customer experiences
Users commonly praise Complete Anatomy for high‑quality, detailed anatomical models, intuitive layer controls, integrated video lectures and quizzes; many medical students consider it a valuable learning tool. At the same time, some users report billing problems such as unexpected or unauthorized charges and difficulties obtaining satisfactory customer service when disputing billing. Technical issues have also been raised, for example difficulties with zooming via certain laptop touchpads; in some cases workarounds are suggested by the community while official support responses vary.
Documentation checklist
- Account email and username used for the subscription
- Order ID or transaction reference and date of purchase/renewal
- Receipt or screenshot of the charge on your payment method
- Platform used to purchase (Web store, Apple App Store, Google Play)
- Payment method details (last 4 digits of card, payment provider)
- Copies/screenshots of any communication with support and cancellation confirmation
Common mistakes
People often cancel on the wrong platform - if you subscribed through Apple or Google Play you must cancel there; cancelling on the web store will not stop charges from Apple or Google. Another frequent mistake is assuming cancellation triggers an immediate refund; in most cases cancellation only prevents renewal and access remains until the term ends. Users also sometimes forget to save transaction receipts or screenshots, which makes disputes harder to resolve.
Example: a subscriber who signed up via the App Store cancels in the web account and is surprised when the App Store continues to bill; or a user deletes the app without canceling the subscription and is charged at the next renewal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (3D4Medical Online Store) | Generally no refunds; access until end of term | Easy - cancel via account dashboard |
| Apple App Store | Generally no refunds; Apple handles refund/dispute requests | Easy - cancel via Account → Subscriptions |
| Google Play Store | Generally no refunds; Google handles refund/dispute requests | Easy - cancel via Google Play → Subscriptions |
After cancelling
After you cancel, keep your documentation and monitor your payment method to confirm no further renewals occur. If you need to request a refund or report an unauthorized charge, contact your payment provider first (bank, card issuer, Apple or Google) and submit any relevant receipts and screenshots. You may also open a support or refund request with 3D4Medical; start at your account page on the store (store.3d4medical.com/account) and use available support links.
Helpful official pages for subscription management and disputes: Apple subscriptions support (Apple: manage subscriptions) and Google Play subscriptions support (Google Play: cancel subscriptions).
Address
3D4Medical LLC, 15633 Rising River Place North, San Diego, CA 92127, USA