Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Convertkit
750 W. Bannock St., Ste 761
83701 Boise
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Convertkit service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Convertkit: Easy Method
What is Convertkit
ConvertKit is an email marketing and creator-focused platform that provides tools for sending broadcasts, building audiences with forms and landing pages, and automating subscriber journeys. It targets creators and small businesses with features such as visual automations, tagging and segmentation, and tools for selling digital products.
How to cancel Convertkit
- Web (recommended): Sign in to your ConvertKit account, go to Account Settings → Billing (or similar billing/subscription area), and choose the option to cancel. Cancellation typically takes effect at the end of your current billing period.
- App Store / Google Play: If you subscribed through Apple or Google, you must manage and cancel the subscription via your Apple ID / App Store subscriptions or Google Play subscriptions - refunds and cancellations follow Apple’s or Google’s policies, not ConvertKit’s web flow.
- If you cannot cancel via the web UI or need assistance, contact ConvertKit support through their help center; if you need to send formal notice, use registered/certified mail to the corporate address (see “Address” section below).
What happens when you cancel
When you cancel, your account remains active until the end of the current paid billing period; you keep access to paid features through that time. After the billing period ends your account will be downgraded (to the Free plan if applicable) or deactivated according to ConvertKit’s policies. Your account data - lists, forms, automations and broadcast history - may remain available in your account after cancellation, but it is best to export any essential data or backups before the end of access. If you used Apple or Google to subscribe, the platform that billed you controls when access ends and how renewal is handled.
Will I get a refund?
ConvertKit’s published policy offers a 30‑day refund for new subscribers if requested within 30 days of purchase. Outside that 30‑day window, refunds are generally not provided and you are expected to pay through the end of your current billing period. If you subscribed through Apple or Google Play, refunds are governed by Apple’s or Google’s refund policies and processes, so you must request refunds from them. There may be exceptional cases or discretionary refunds handled by ConvertKit support, but these are not guaranteed.
Convertkit plans and pricing
| Plan | Price (USD) | Period | Features (summary) |
|---|---|---|---|
| Free | US$0/month (up to 1,000 subscribers) | Monthly | Unlimited broadcasts, forms, landing pages; audience tagging and segmentation; selling digital products |
| Creator | US$29/month (up to 1,000 subscribers); scales to US$199/month (~25,000), US$379/month (~50,000); up to US$679/month (100,000+) | Monthly | Visual automations, unlimited forms/landing pages, migration, reporting, integrations |
| Creator Pro | US$59/month (up to 1,000 subscribers); US$99 (~3,000); US$139 (~5,000); up to US$279 (25k), US$519 (50k), US$879 (100k+) | Monthly | All Creator features plus subscriber scoring, referral system, deliverability reporting, team members, advanced reports |
Prices are listed in USD. ConvertKit does not list Canadian prices; your card issuer will convert charges to CAD at the prevailing exchange rate and may add foreign transaction fees. For exact CAD cost, apply the current CAD/USD exchange rate plus any bank or card fees.
Your consumer rights in Canada
Canadian consumer protection varies by province. Some provincial rules and general consumer expectations support a cooling‑off or refund window for digital services, but specifics depend on local law and the vendor’s stated policy. ConvertKit’s 30‑day refund policy for new subscribers aligns with many consumer protections, but there was no explicit Canada-specific guarantee located in the available information. If you believe a statutory consumer right applies in your province, you can raise that point with ConvertKit support or file a complaint with your provincial consumer protection office.
Customer experiences
User reviews are mixed. Many customers praise ConvertKit for being easy to use, having a helpful UI, decent analytics, and effective tools for growing an audience - features that are often highlighted by creators. On the other hand, negatives include reports of slow or repetitive customer support, pricing and billing confusion (including complaints about over‑charging or unclear plan changes), occasional automation glitches and stuck subscriber flows, and a small number of users reporting account restrictions or closures without warning. These experiences suggest the platform is strong for usability and growth features but can be frustrating when billing or technical support issues arise.
Documentation checklist
- Account email and username; subscription ID or invoice numbers; last successful payment date
- Screenshots of billing page, subscription status, and any error messages
- Copies of receipts or credit card statements showing charges
- Support request or chat transcripts (if you contacted support) and dates/times
- If sending postal notice: a printed copy of your cancellation request and proof of registered/certified mail delivery
Common mistakes
Common pitfalls include: assuming cancelling in a mobile app cancels a subscription billed through Apple or Google (those require cancellation through the corresponding store); waiting until after a renewal to request a refund (ConvertKit’s refund window is limited and many refunds are not issued after 30 days); not exporting subscriber data or automations before access ends; and failing to get a confirmation of cancellation or retaining proof of the cancellation request. Example: a user cancels inside the ConvertKit web app but originally subscribed via the App Store, so Apple continues to bill because the subscription was managed through the App Store account rather than ConvertKit’s billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Account settings) | Possible within 30 days for new subscribers; otherwise generally no refund | Easy |
| App Store / Google Play | Subject to Apple’s or Google’s refund policies (request via the store) | Medium (depends on store policies and response) |
| Registered/certified mail to corporate address | Same ConvertKit refund policy applies; letter documents formal notice | Medium (requires postal process and proof of delivery) |
After cancelling
After you cancel, make sure you receive and keep written confirmation (email or on‑screen) that your subscription was cancelled and note the date your access ends. Export any important subscriber lists, automations, and reports while you still have access. If you need a refund within the 30‑day window, contact ConvertKit support promptly and include invoice numbers and proof of purchase.
Helpful links: ConvertKit main site and help center - convertkit.com and help.convertkit.com; Apple subscription support - Cancel subscriptions on iPhone or iPad (Apple Support); Google Play subscriptions - Manage subscriptions & purchases (Google Play).
Address
ConvertKit LLC, 750 W. Bannock St., Ste 761, Boise, Idaho 83701, United States