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Cancellation service #1 in Canada
Credit Perfect is a paid credit-repair and monitoring service that offers tools such as dispute submissions to credit bureaus, score analysis, creditor intervention letters, a score tracker and educational content. It markets a 14-day free trial and ongoing subscription plans that charge monthly thereafter.
When cancellation is processed, paid subscriptions typically remain active until the end of the paid term rather than ending immediately, while cancellations during a free trial should stop access and charges immediately. You should receive a confirmation (email or written). If you receive further charges after cancellation, contact support with your cancellation proof and dispute the charges with your bank if needed. Credit Perfect’s data-retention and account-deletion practices are not clearly published; export any personal or account data you need before cancelling and ask the company how long they will retain your information.
Credit Perfect advertises a 14-day free trial after which the subscription is charged. Refunds are not automatic; customers must contact support to request refunds and there is no guaranteed policy published that refunds will be granted. If you were charged after a timely cancellation or during/after the free trial unexpectedly, request a refund from support and provide proof of cancellation. Keep in mind many users report difficulty obtaining refunds, so document all communications and consider disputing unauthorized charges with your bank or card issuer if the company will not resolve the matter.
| Plan | Price | Period | Features |
|---|---|---|---|
| Credit Perfect | US$349.99/month + US$29.49 sign-up fee | Monthly | Unlimited challenges to three credit bureaus, score analysis, creditor intervention letters, score tracker, inquiry targeting, personalized guide, educational content, real-time sync, bureau reporting, etc. |
Pricing above is listed in US dollars; no Canadian-dollar pricing was available on the official site.
Under Canadian consumer protection rules there may be a cooling-off period (commonly 10 days in many provinces) for certain contracts, including some credit-repair or monitoring services, if a written agreement was provided - this allows cancellation without reason within that time. Provincial rules vary; check your province’s consumer protection office and resources such as StepstoJustice for details and the specific deadline or statutory rights that apply to your purchase. If you believe you were misled or charged unfairly, you can also raise disputes through your payment provider and consider filing a complaint with provincial consumer protection authorities.
Reported experiences are mixed. Some users note the availability of a 14-day free trial that allowed evaluation before being charged. However, many reviews on public forums and Trustpilot report repeated charges after cancellation, frustration with obtaining refunds, and concerns about unclear billing practices. Several customers describe the service experience as poor and say multiple monthly debits occurred despite attempts to cancel - these accounts highlight the importance of keeping records and confirming cancellation in writing.
Common errors that make cancellation and refund claims harder include failing to keep proof of cancellation (confirmation email or delivery receipt), assuming an in-app button succeeded without checking for confirmation, cancelling after the free trial has already converted to a paid period, and relying solely on a third-party to cancel without getting direct confirmation from Credit Perfect. Another frequent mistake is not monitoring bank statements after cancelling - continuing charges should be disputed promptly with your bank if the company does not resolve them.
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible if processed; refunds require contacting support and are not guaranteed | Low - Medium (fast if system works and you get confirmation) |
| Email to support ([email protected]) | Possible if Credit Perfect approves; must provide proof | Medium (depends on response time and record-keeping) |
| Written cancellation / registered mail | Possible and provides stronger evidence for disputes; refunds still require company agreement | Medium - High (takes longer but provides proof) |
| Third-party termination services | Possible if Credit Perfect processes the request; not guaranteed | Medium - High (convenient but still depends on the company) |
After you cancel, keep all confirmation emails, registered-mail receipts and screenshots. Monitor your card or bank statements for at least two billing cycles to ensure no further charges occur. If you are charged after cancellation, contact Credit Perfect support immediately and provide your proof; if they refuse or fail to respond, dispute the charge with your card issuer. For community feedback and to see other customer reports, view reviews such as the Trustpilot page (Credit Perfect on Trustpilot) and information on third-party termination services (TerminationExperts - Credit Perfect). For Canadian legal rights about cancelling contracts, see StepstoJustice.
For written cancellations send by registered mail (raccomandata A/R) to ensure proof of delivery:
Credit Perfect
Glasshouse, Alderley Park
Nether Alderley
Cheshire SK10 4ZE
United Kingdom
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.