Služba pro zrušení č. 1 v United States
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Cricut.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Cricut: Easy Method
What is Cricut
Overview
Cricut is a brand of electronic cutting machines and related software, materials and digital content used for crafting and small manufacturing. Products include desktop machines (for example, Maker and Joy models), materials, licensed images and fonts, and a subscription service (Cricut Access) that provides access to premium images, fonts and ready‑to‑make projects.
How to cancel Cricut
- If you purchased a Cricut Access subscription through a mobile app: you must cancel through the Apple App Store or the Google Play Store. Subscriptions bought in an app cannot be cancelled on the Cricut website - use the relevant app‑store account settings or contact Apple/Google support.
- If you purchased Cricut Access on Cricut.com: sign in at Cricut.com, go to My Account → Subscription → Cancel. Your subscription remains active until the end of the current billing cycle; cancelling prevents future renewals.
- If you want to cancel or stop a physical order placed on Cricut.com (Shop order): there is no self‑service cancellation after the order is completed. Contact Cricut Member Care immediately to request a cancellation; a cancellation is not guaranteed once an order is processed or shipped.
What happens when you cancel
When you cancel Cricut Access, the subscription will remain active until the end of the paid billing period and then the Access benefits (licensed images, fonts and Access‑only projects) will no longer be available on your account. Your Cricut account and the projects or designs you created in Design Space remain tied to your account, but premium/Access‑licensed content will no longer be accessible unless you resubscribe or re‑license that content.
For physical orders, a cancelled order (if approved) must be returned per Cricut’s return procedures; otherwise shipment and fulfilment normally continue. If you purchased through an app store, account billing is managed by that store and cancellations or billing changes there govern future charges.
Will I get a refund?
Cricut’s policy is that sales are generally final: there are no refunds or credits for partial service periods, unused features, promotional offers, or unused portions of a subscription unless Cricut elects otherwise. For App Store or Google Play purchases, billing and refund requests are handled by Apple or Google - refer to their refund processes for purchases made through those stores.
For physical product orders placed on Cricut.com, you must contact Member Care within 5 days of documented receipt to request a return. If a return is approved you will receive an RMA and must ship the item back within 14 days of RMA issuance; items must be unused and unopened unless the return is for a warranty or defective product. Warranty claims and the 45‑day Satisfaction Guarantee (available in Canada and the U.S. for eligible products not under warranty) are exceptions where refunds, exchanges or repairs may apply under those specific policies.
Cricut plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Cricut Access Standard - Monthly | C$12.99 | Monthly | 1,500,000+ premium images; 1,000+ fonts; 100,000+ ready‑to‑make projects; 10% off licensed images; unlimited collections; 10% off Cricut.com purchases; C$10 coupon every 3 months |
| Cricut Access Standard - Annual | C$129.99 | Annual | Same as monthly Standard plan, billed yearly (savings vs. monthly) |
| Cricut Access Premium - Annual only | C$149.99 | Annual | All Standard perks plus 20% off Cricut materials and free shipping on orders over C$50 |
Your consumer rights in Canada
In Canada, Cricut offers a 45‑day Satisfaction Guarantee for products not covered by its standard warranty. New devices purchased from authorized sellers are covered by a one‑year limited warranty. For returns unrelated to warranty, you must initiate a return request within 5 days of documented receipt and, if approved, return the product within 14 days of RMA issuance in the condition required by Cricut’s policy. Cricut does not automatically issue refunds for unused subscription time or partial service periods; refunds or credits are only provided under specific warranty, satisfaction guarantee or approved return circumstances.
Customer experiences
User feedback is mixed. Many buyers praise Cricut machines for versatility and convenience - reviews for the Maker 3 note that “one machine can do so much,” and users value the Joy for small projects and portability. At the same time, some Canadian customers report negative experiences including slow order processing and shipping to Canada, difficulties cancelling or editing orders after placement, problematic customer‑service responsiveness, software issues and connectivity problems, and concerns about aggressive subscription prompts. These mixed experiences are reflected across retailer reviews and consumer forums.
Documentation checklist
- Order number and order confirmation/receipt (screenshot or email)
- Date of receipt and proof of delivery (tracking number)
- Photos of the product and packaging (for defects or damage)
- Device model and serial number (if applicable)
- Screenshots of subscription purchase or app‑store purchase page (if bought via mobile)
- Any RMA paperwork, Member Care case number, and chat/email transcripts
Common mistakes
Trying to cancel a subscription on Cricut.com after purchasing via a mobile app is a frequent error: app‑store purchases must be cancelled through the Apple App Store or Google Play. Waiting too long to request a return for a physical purchase (beyond the 5‑day initiation window) can forfeit non‑warranty return options. Assuming you will receive a pro‑rated refund after cancelling Access is another common mistake - Cricut’s stated policy is no refunds or credits for partial periods unless Cricut authorizes one. Finally, customers sometimes fail to gather necessary documentation (order number, photos, RMA) before contacting Member Care, which slows resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App purchase (Apple App Store / Google Play) | Refunds are handled by the app store; Cricut cannot cancel or refund app‑store subscriptions directly. | Medium - must use app‑store account settings or contact Apple/Google support. |
| Website subscription (Cricut.com) | No refunds for partial periods; cancellation stops future renewals and remains active until period end. | Low - self‑service cancellation under My Account → Subscription. |
| Physical Cricut.com order | Possible refund or return only if approved; must contact Member Care within 5 days and comply with RMA/return timelines. | High - no self‑service cancellation after completion; must contact Member Care immediately and returns are not guaranteed. |
After cancelling
After you cancel, keep your confirmation emails and screenshots of the cancellation for your records. If you cancelled via an app store, check your Apple or Google account billing history to confirm the cancellation and any refund decisions. For physical product returns or warranty claims, follow the return instructions provided by Cricut Member Care and keep tracking and RMA documentation until the matter is closed. Helpful official resources: the Cricut cancellation article (How do I cancel my Cricut Access Subscription?), Cricut warranty documentation (How to find Cricut Warranty Documentation), and Cricut SHOP/returns terms (Cricut SHOP Terms & Return Policy).
Address
If you need to escalate in writing, send correspondence via certified mail / return‑receipt requested (raccomandata A/R) to:
Cricut, Inc. Attn: Legal Counsel, 10855 S. River Front Pkwy, South Jordan, UT 84095, U.S.A.