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Cancellation service #1 in Canada
Cvmaker is an online CV and resume builder service that offers templates, editing tools and subscription access to premium features. It operates via the website and an iOS app; the company publishes terms and a contact page on its site and processes recurring subscriptions for premium access.
When you cancel via the website the cancellation is applied immediately but you typically retain access to premium features until the end of the paid billing period. The provider’s terms indicate that user-generated content is stored for a period (the Arabic terms specify 18 months) before it may be deleted; check your account and back up any CVs or documents you want to keep. If you subscribed through a third party (for example Apple), cancellation and access rules are governed by that third party’s subscription system.
Cvmaker’s published terms (Arabic version) state “ALL SALES ARE FINAL AND THERE ARE NO REFUNDS” and say you lose a right of withdrawal upon submitting payment. In practice that means the provider’s policy is not to grant refunds for subscriptions or trial conversions. Exceptions may exist outside the provider’s stated policy: purchases handled through the App Store are subject to Apple’s refund and dispute mechanisms, and bank/card chargebacks or statutory consumer rights in Canada may create avenues for recovery in specific circumstances. However, the company’s own terms do not offer refunds as a matter of policy.
The official site lists trial and recurring fees in USD for its global billing (for example a low-cost trial followed by a monthly rate in USD). No official CAD-denominated plan list for Canada was located. Use the table below as an at-a-glance reference; where no Canada-specific plan was found the price is shown as "Varies".
| Plan name | Price |
|---|---|
| Trial (site-listed) | Varies |
| Monthly subscription | Varies |
Canadian consumer protection law varies by province and can override contractual “no refund” clauses in some circumstances. Depending on where you live, there may be statutory cooling-off periods or protections against misleading representations, automatic renewal without clear disclosure, or unfair billing practices. These statutory rights cannot be completely waived by a merchant’s terms. If you believe you were misled, charged without clear consent, or that the subscription renewal was not properly disclosed, contact your provincial consumer protection office and consider requesting a chargeback through your payment provider if applicable.
Public reviews are mixed. Some users report the service is fast and satisfactory for building a CV. Other reviews on multiple review sites allege unclear trial-to-subscription transitions, low initial fees that renew at higher monthly rates, unhelpful customer service and refusal to grant refunds. Reviews vary by regional domain; look for experiences relevant to the way you subscribed (directly on cvmaker.com vs. in-app purchases via Apple).
Common errors include assuming a low trial price is a one-time fee rather than a gateway to a recurring subscription, failing to cancel at least a few days before the renewal date, attempting to cancel the website subscription when the charge is managed by a third party (for example Apple's in-app subscriptions), and not keeping proof (screenshots, receipts, confirmation emails) of the original offer and cancellation. These oversights can make disputes harder to resolve.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel on website (cvmaker.com) | No (provider terms state no refunds; subject to consumer law) | Easy - immediate cancellation in account settings |
| Cancel via iOS / App Store | Refunds handled by Apple (not CVmaker); subject to Apple policies | Medium - manage via Apple ID subscriptions; refunds require Apple review |
| Contact support / registered letter to company | Unlikely per provider policy; possible via dispute/chargeback or consumer protection | Difficult - may require escalation, evidence and time |
After you cancel, download and save any CVs or documents you need, save cancellation confirmation and keep evidence of dates and screenshots. If you need to complain or pursue a refund/dispute, start with the provider’s contact page: cvmaker.com/contact, review the terms at cvmaker.com/terms, and if you subscribed via Apple check your purchase history in the App Store and Apple’s refund process via the app listing: App Store. For third-party reviews and reports see Trustpilot and Sitejabber. For Canadian consumer guidance consult the Government of Canada and your provincial consumer protection office: Government of Canada consumer protection and, for example, Ontario Consumer Protection.
CVMaker B.V., Piet Heinkade 221, 1019 HM Amsterdam, Paesi Bassi
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Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.