Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Cyberlink
111 Kootenay St. N.
V1C 3T5 Cranbrook
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cyberlink service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Cyberlink: Easy Method
What is Cyberlink
Overview
CyberLink is a software company that develops multimedia and productivity applications (video playback, video/photo editing, and related services) for consumer and business users. Products are sold through the CyberLink online store, mobile app stores and other third‑party channels; licensing models include one‑time (perpetual) purchases, subscriptions and consumable credits.
How to cancel Cyberlink
- Web (CyberLink online store): Request cancellation within 30 days for products purchased from CyberLink’s online store to qualify for the 30‑day money‑back guarantee. For credits, all purchased credits must remain unused to be eligible for a refund. Contact CyberLink Support and keep your order number and proof of purchase ready.
- Google Play (Android): For in‑app purchases via Google Play, request a refund within 48 hours through the Play Store refunds process. If more than 48 hours have passed, open the app’s Google Play page and use the app’s "Send feedback" or contact CyberLink with your account email and order number; CyberLink’s general refund rules will then apply.
- App Store (Apple iOS/Mac): Apple does not allow developers to process refunds directly. Request cancellation or refunds through Apple Support or the App Store’s Report a Problem flow.
- Other third‑party stores: Follow the seller’s cancellation and refund process for purchases made through other channels; contact that third‑party seller or their support team.
- Pre‑authorized payments / written notice: If you need to cancel a pre‑authorized payment agreement or prefer a written cancellation, send a registered letter (raccomandata A/R) to CyberLink’s Canadian address (see Address section). Retain proof of mailing and delivery.
What happens when you cancel
Cancelling a purchase or subscription stops future charges or renewals, but the immediate effect on product access can vary by purchase type and sales channel. Subscriptions commonly stop further auto‑renewals; access may continue until the end of the paid period or end immediately depending on the terms of the sale or channel rules. One‑time purchases you own normally remain usable per their license terms, but refunds and reversals may require you to uninstall or deactivate software if a refund is granted. Always request and keep written confirmation of any cancellation.
Will I get a refund?
CyberLink’s online store offers a 30‑day money‑back guarantee for products purchased directly from the CyberLink store. Credits are refundable only if all purchased credits remain unused within the 30‑day period; if any credits are consumed, a refund is not available. For purchases made through Google Play, refunds within 48 hours are handled by Google Play directly; after 48 hours, you must request a refund via the app’s feedback process and CyberLink’s refund rules apply. For Apple App Store purchases, refunds are handled exclusively by Apple and are subject to Apple’s policies. Purchases through other third parties are subject to that seller’s refund policy. Keep in mind provincial and federal consumer protection laws in Canada may affect your rights in certain situations.
Cyberlink plans and pricing
| Plan | Price | Renewal / Notes |
|---|---|---|
| Perpetual (one‑time) license | Varies | One‑time purchase; no automatic renewal |
| Subscription (monthly / annual) | Varies | Auto‑renewal unless cancelled; terms vary by product |
| Credits (consumable) | Varies | Refund only if all credits remain unused within 30 days |
Your consumer rights in Canada
Under Canadian consumer protection laws, consumers generally have rights against unfair practices and must receive clear disclosure about subscriptions, renewals and refunds for digital goods. If CyberLink’s stated policy appears inconsistent with applicable provincial consumer protection statutes (for example rules on automatic renewal disclosures), you may be able to file a complaint with your provincial consumer protection office or seek chargeback/dispute remedies through your payment provider. Retain receipts, screenshots and any written communications to support a complaint. Government guidance and local consumer protection offices can advise on specific provincial rules.
Customer experiences
Reported experiences are mixed. Some users have praised CyberLink customer service in specific legacy cases (for example assistance reinstalling older PowerDVD on new hardware) and a number of reviews describe positive post‑purchase support. However, many complaints cite difficulties obtaining refunds, unclear subscription/upgrade communications, unexpected charges, and problems with software stability or features that require payment. Complaints to third‑party agencies (e.g., BBB) highlight disputes over credit refunds and lifecycle claims for "lifetime" licenses. These reports suggest checking terms and documenting interactions before and after purchase.
Documentation checklist
- Order number and purchase date
- Receipt or invoice (email or PDF)
- Account email used for purchase
- Payment method details (last 4 digits of card or PayPal transaction ID)
- Screenshots of product page, terms at time of purchase, and any auto‑renewal disclosure
- Evidence showing credits unused (if requesting a credits refund)
- Records of prior cancellation attempts or support correspondence
- Proof of registered mail delivery if you sent written cancellation
Common mistakes
Common errors include not identifying the correct purchase channel (CyberLink store vs App Store vs Google Play), consuming credits before requesting a refund (which eliminates credit refund eligibility), missing the 30‑day window for CyberLink store refunds, and failing to record or keep order numbers and receipts. Another frequent mistake is assuming developers can cancel App Store purchases - Apple handles those refunds. Example: a user who used some credits and then requested a refund is typically ineligible; another user who waited past Google Play’s 48‑hour window should expect Google’s policies to apply and possibly a more complex appeal through the app developer.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| CyberLink online store (direct) | 30‑day money‑back guarantee for products; credits refundable only if all unused | Low - Medium (requires timely request and documentation) |
| Google Play (Android) | Refund via Play Store within 48 hours; after 48h, request via app feedback and CyberLink rules apply | Medium |
| Apple App Store (iOS/Mac) | Refunds and cancellations handled exclusively by Apple (Apple’s discretion) | Medium - High |
| Other third‑party stores | Subject to that seller’s policy | Varies |
After cancelling
After you cancel, monitor your bank or card statements for any further charges and keep written confirmation of cancellation. If you requested a refund, note typical processing times can vary by channel and payment provider. Helpful links: CyberLink support and policy pages (CyberLink home), CyberLink Terms of Service and refund section (check CyberLink site for the current ToS), Google Play refunds (Google Play - request a refund), Apple refunds (Apple - request a refund), and Canadian consumer protection resources (search your provincial consumer protection office for complaint procedures). If you believe your statutory consumer rights were breached, consider contacting the appropriate provincial consumer protection agency or your payment card issuer to dispute the charge.
Address
Send written cancellation or pre‑authorized payment cancellation notices (registered mail recommended):
Cyberlink Systems Corp.
111 Kootenay St. N.
Cranbrook, BC V1C 3T5
Canada
Note: Sending by registered mail (raccomandata A/R) provides delivery proof; retain the tracking/receipt as evidence of your cancellation notice.