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Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Dash
2235 Sheppard Avenue East, Atria II Suite 600
M2J 5B5 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dash service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Dash: Easy Method to Cancel Your Subscription
What is Dash
Overview
Dash is a subscription-based product or service (software, app, or platform) that provides functionality to users on a recurring basis. It may be delivered directly by a vendor or through third-party app stores and payment processors.
This guide explains how to cancel Dash in Canada, what to expect after cancellation, your consumer rights, and practical steps to protect your interests.
How to cancel Dash
- Sign in to your Dash account and go to Account, Subscription, or Billing settings; choose Cancel subscription and follow on-screen prompts. Save or screenshot the confirmation.
- If the subscription was purchased through Apple App Store or Google Play, cancel via your App Store / Play Store subscription settings rather than the Dash website.
- If there is no self-serve option, contact Dash support by the vendor’s listed email or phone; request written confirmation of cancellation and a reference number.
- When you need delivery confirmation or the vendor is unresponsive, send a cancellation notice by Canada Post registered mail (raccomandata A/R) to the vendor address and keep the tracking/receipt as proof of delivery.
- Retain order numbers, receipts, screenshots of settings, and any correspondence; if billing continues after cancellation, contact your bank or card issuer about a dispute or chargeback as a last resort.
What happens when you cancel
After cancelling, active access may continue until the end of the current paid billing period or end of trial, depending on Dash’s terms. Some vendors stop access immediately; others allow use until the next renewal date. The exact timing should be stated in the cancellation confirmation.
Automatic renewals should stop after a successful cancellation, but you should verify that future charges do not occur. Vendors typically retain account data for a period for legal or operational reasons; export any data you need (documents, settings, contacts) before cancellation if you want a copy.
Will I get a refund?
Refunds depend on Dash’s stated refund policy and how long you have been subscribed or used the service. Many providers do not offer full refunds after substantial use, while trial-period cancellations often qualify for a refund or avoided charge if cancelled before the trial ends.
Exceptions that can increase the chance of a refund include defective service, billing errors, or failure of the vendor to provide the advertised service. If you paid through Apple or Google, refunds are processed under their store policies. If the vendor refuses a refund that you believe is owed, you can escalate to your card issuer, a payment processor dispute, or a provincial consumer protection office.
Dash plans and pricing
| Plan | Price (CAD) | Billing |
|---|---|---|
| Free / Basic | Varies | Varies |
| Pro / Individual | Varies | Varies |
| Business / Enterprise | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection for subscriptions varies by province and by the nature of the purchase. Broadly, consumers are protected against misleading practices and failing-to-deliver services; many provinces require clear disclosure of renewal terms and an easy cancellation method for automatically renewing agreements.
If a vendor denies a valid refund or continues to bill after you cancelled, you can raise the matter with your bank, file a complaint with your provincial consumer protection office, or seek remedies through small claims court. For billing fraud or scams, contact the Canadian Anti-Fraud Centre and your payment provider promptly.
Customer experiences
User experiences with Dash-like subscriptions are mixed. Positive reports typically mention straightforward self-serve cancellation in account settings and responsive support teams. Negative reports commonly describe unclear renewal terms, delays in getting email confirmations, or difficulty obtaining refunds after billing disputes.
Many customers successfully resolved problems by keeping careful records, contacting support in writing, and, when necessary, using registered mail or payment disputes to provide proof and compel a resolution.
Documentation checklist
- Account email and username, order or invoice number, and payment method (last four digits).
- Receipts or invoices showing dates and amounts charged.
- Screenshots of subscription settings, cancellation confirmation screens, and any on-screen messages.
- Copies of emails, chat transcripts, or call reference numbers from vendor support.
- Canada Post registered-mail receipt and tracking information if you send a written cancellation notice.
Common mistakes
Common mistakes include cancelling in the wrong place (for example, cancelling on the vendor site when it was billed through Apple or Google), failing to retain a cancellation confirmation, and assuming cancellation automatically triggers a refund. Another frequent error is waiting too long after the renewal date to request a refund - the longer you wait, the harder it can be to recover charges. Finally, not documenting communications makes disputes harder to win.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-account cancellation (vendor website) | Possible, depends on policy | Low |
| Email support to vendor | Possible, requires written request | Medium |
| Phone support | Possible, get reference number | Medium |
| App Store / Google Play cancellation | Refund processed by store, subject to store policy | Low - Medium |
| Registered mail (Canada Post raccomandata A/R) | Possible; strongest proof of delivery | Medium - High |
After cancelling
After you cancel, watch your bank and card statements for unexpected charges for at least two billing cycles. If you see charges you did not authorize, contact your card issuer immediately to dispute them. If you need further help, consider filing a complaint with your provincial consumer protection office or the federal Competition Bureau.
Useful resources: Office of Consumer Affairs (Government of Canada), Competition Bureau, Canadian Anti-Fraud Centre, Apple Support (refunds & subscriptions), and Google Play Help (subscriptions & refunds).
Address
Send registered-mail cancellation notices to:
2235 Sheppard Avenue East, Atria II Suite 600, Toronto, Ontario, M2J 5B5, Canada
Use Canada Post registered mail (raccomandata A/R) and keep the tracking and delivery receipt as proof.