Cancellation Dat Load Board: Easy Method

What is Dat Load Board

Dat Load Board (often referred to as DAT) is an online freight-matching service and marketplace used by carriers, brokers and shippers to post and find loads, view rate data, and manage freight opportunities. It provides search filters, mobile access, market-rate tools and broker credit information to help carriers and logistics professionals find and evaluate loads across North America.

How to cancel Dat Load Board

Choose the cancellation method that matches how you subscribed - through DAT’s website, the DAT One mobile app, Apple’s App Store, Google Play, or by written notice. Follow the steps below for each method; links go to DAT and platform help pages with official instructions.

• Via DAT web: log into account.dat.com → Subscriptions → click the three dots next to your Active subscription → Cancel Subscription. Cancellation takes effect at the end of the current billing cycle and you retain access until that date. See DAT documentation: Terminate or cancel service with DAT.
• Via DAT One Mobile app: open the Account tab → User Account → DELETE & CANCEL ACCOUNT → select a reason and tap Delete & Cancel Account. You are signed out immediately; the subscription ends at the cycle end and you will not have further access. See: Deleting my account from the DAT One mobile app.
• If you subscribed via Apple (iOS): Apple manages subscriptions and refunds. Cancel or request a refund through Apple’s interface at reportaproblem.apple.com or see Apple support: Apple subscriptions and refunds.
• If you subscribed via Google Play (Android): manage cancellation and refund requests through Google Play. See Google Play Terms and support: Google Play Terms.
• By mail (if you prefer written notice): send a cancellation letter to DAT Solutions at the postal address in the Address section below. For mailed cancellations, send by registered mail (raccomandata A/R) and keep proof of postage.

What happens when you cancel

When you cancel through DAT (web or mobile), the cancellation takes effect at the end of your current billing cycle; you retain access to the service until that date. If you delete your account from the mobile app, you are signed out immediately but the paid subscription still ends only at the cycle’s close. Cancelling stops future renewals but does not automatically remove historical data or billing records; you may retain access to invoices and account history per DAT’s data retention and account policies.

Will I get a refund?

DAT’s stated policy is that subscription fees are non-refundable once billed; cancelling stops future charges only and does not trigger pro‑rata or retroactive refunds for the current billing period. DAT requires cancellation at least 24 hours before the next renewal to avoid being charged for the next period. If you subscribed through Apple or Google Play, those platforms handle refund requests under their own rules; Apple’s and Google’s policies may permit refunds in certain circumstances. Additionally, Canadian consumer protection laws can, in some cases, provide remedies that override a vendor’s stated no‑refund policy.

Dat Load Board plans and pricing

Below are the commonly listed DAT One carrier plans and their monthly US-dollar prices and feature summaries. DAT lists pricing in USD; Canadian customers will be billed in USD and your bank or card issuer will convert to CAD at the prevailing exchange rate and may apply fees.

Your consumer rights in Canada

Canadian consumers retain statutory rights under federal and provincial laws that may provide protections beyond a provider’s stated refund policy. For example, if a subscription was misrepresented, cancelled but still charged, or if technical problems prevented cancellation, provincial consumer-protection statutes and cardholder protections may apply. Apple’s and Google’s documentation also acknowledge that consumer rights in local jurisdictions can supersede platform policies. If you believe a charge is wrongful, you can contact your payment provider, file a complaint with consumer-protection authorities, or pursue dispute resolution channels such as your bank’s chargeback process or BBB complaints.

Customer experiences

Public reviews are mixed. Many users praise DAT for reliability, powerful filters, helpful market data and long-term value - comments on platforms like GetApp and Capterra note ease of use and useful load results. However, recurring negative feedback covers fraudulent or low-quality load posts, pricing concerns (perceived high cost or poor value after price increases), occasional outages or glitches, and some billing/cancellation service issues where customers reported being charged after cancellation or experiencing poor support responses. Weigh positive functionality against these reported issues when deciding whether to maintain a paid plan.

Documentation checklist

• Account email and username, subscription ID or plan name
• Payment receipts, invoice numbers and billing dates
• Screenshots of subscription status, cancellation screens or error messages
• Copies of any confirmation emails from DAT, Apple or Google
• Proof of postage if sending a mailed cancellation (registered mail tracking number)

Common mistakes

Users commonly try to cancel in the wrong place: if you subscribed via Apple or Google Play you must manage the subscription through that platform, not DAT’s web portal. Another frequent mistake is assuming cancellation is immediate; DAT’s policy ends service at the close of the billing period, and account deletion from the app can sign you out immediately while the billing period still remains. People also forget to cancel at least 24 hours before renewal and therefore incur the next period’s charge. Finally, inadequate documentation (no screenshots or confirmation) makes disputes harder if a charge occurs after you attempted cancellation.

Comparative recap

After cancelling

After you cancel, keep copies of confirmation screens, emails and payment receipts until the billing cycle ends and any disputes are resolved. If you need help or to escalate, use DAT’s billing and cancellation documentation pages for guidance: DAT cancel/terminate help and the refund policy: DAT refund policy. For Apple refunds or subscription changes see Apple subscriptions and refunds. For Google Play see the Google Play help and terms: Google Play Terms. If you are charged in error and cannot resolve it with DAT or the platform, consider contacting your card issuer to dispute the charge and keep documentation of all communications.

Address

DAT Solutions, LLC
Box 3801 PO Box 783801
Philadelphia, PA 19178-3801