Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Deepl
Maarweg 165
50825 Cologne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Deepl service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Deepl: Easy Method
What is Deepl
DeepL is an online translation and writing service that uses machine learning to provide translations, glossaries, and writing assistance for individuals and businesses. It offers subscriptions through its website and mobile app stores (Apple App Store and Google Play), with features that vary by plan such as document translation, API access, and DeepL Write integration.
How to cancel Deepl
- Web (direct purchase): Log into your DeepL account, open the "Subscription" section, scroll to the bottom and click "Terminate subscription". You must cancel at least one day before the next payment to avoid renewal. Your subscription will remain active until the end of the current billing period and there is no credit for early termination. Note that custom data (glossaries, saved translations, style rules) are deleted 90 days after deactivation.
- iOS (App Store): You must cancel through Apple's App Store subscription management - cancellations cannot be completed via your DeepL account page. Open the App Store on your device, go to your subscriptions and cancel DeepL there.
- Android (Google Play): Manage and cancel the subscription via Google Play subscription settings; uninstalling the app does not cancel the subscription.
- Written notice / registered mail (formal option): If you prefer or need to send a formal cancellation by post, send a signed letter by registered mail (raccomandata A/R) to DeepL's corporate address (see Address section below) and keep proof of postage and delivery.
What happens when you cancel
When you cancel a DeepL subscription purchased directly through the website, your subscription remains active until the end of the current billing period; you will retain access to paid features until that time. There is no pro‑rata credit for early termination of the billing period. DeepL states that custom account data such as glossaries, saved translations and style rules are deleted 90 days after deactivation, so download or export anything you wish to keep before that window closes.
Will I get a refund?
DeepL provides a statutory right of withdrawal under its Terms & Conditions that allows users to withdraw within 14 days of purchase; DeepL will refund payments within 14 days of receiving a valid withdrawal notice, and may charge a pro‑rata amount if the service was already started during the withdrawal period. Separately, DeepL’s Help Center says refunds may be available if you cancel during a free trial or under the right of withdrawal, but you must contact DeepL Support for a review. For purchases made through Apple or Google, refunds and refund decisions are handled through the respective platform (Apple or Google Play) rather than directly by DeepL in many cases.
Deepl plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual (iOS monthly) | C$13.49 | Monthly | Individual plan via App Store |
| Individual (iOS annual) | C$134.99 | Annual | Individual plan via App Store |
| Individual + Write (iOS monthly) | C$30.99 | Monthly | Includes DeepL Write Pro via App Store |
| Individual + Write (iOS annual) | C$274.99 | Annual | Includes DeepL Write Pro via App Store |
| Annual via web (user‑reported) | C$244.40 | Annual | Web subscription (approx. just over C$20/month) |
Note: DeepL displays prices in USD on its public website but charges in CAD for billing addresses in Canada; the official CAD web pricing is not published publicly, and the exact CAD amounts above come from App Store listings and a user‑reported web checkout.
Your consumer rights in Canada
Canadian consumer protection does not generally provide an automatic cooling‑off period for online digital subscriptions. While DeepL extends a 14‑day withdrawal right under its Terms based on German/EU‑style rules, that contractual right is a company policy rather than a Canada‑wide legal requirement. In Canada refunds for digital services are typically granted when a service is defective, misdescribed, or where the seller's own policies provide a refund window. If you believe DeepL has billed you incorrectly or refused a valid refund, you can request a chargeback through your credit card issuer, file a complaint with provincial consumer protection authorities, or pursue other dispute resolution channels.
Customer experiences
User feedback is mixed. Many users continue to praise DeepL’s translation quality and prefer its output over alternatives. Some reviewers also report positive customer service experiences, including prompt refunds in individual cases. At the same time, a number of users on review platforms have reported problems such as app instability, features not working as expected, unexpected billing or continued charges after cancellation, and difficulties obtaining support or refunds. These mixed reports suggest most cancellations and refunds proceed smoothly for some users, while others may need persistence or platform‑specific action (Apple/Google) to resolve billing or access issues.
Documentation checklist
- Account email and username; subscription ID or order number
- Payment receipt or credit card statement showing the charge
- Date of purchase, trial start/end date, and date you attempted to cancel
- Screenshots of subscription page, cancellation confirmation (if any), and billing entries
- Copies of any emails with DeepL Support and proof of registered mail (if sent)
- For App Store / Google Play purchases: the receipt from Apple or Google Play
Common mistakes
A few recurring errors lead to failed cancellations or delayed refunds. Common examples: cancelling by deleting the app or uninstalling it (this does not stop App Store or Google Play billing); attempting to cancel an App Store or Google Play purchase through the DeepL website (Apple/Google must be used); waiting until the renewal date or too late to cancel - DeepL requires cancellation at least one day before the next payment for web purchases; and failing to keep receipts or screenshots that are useful when contacting support or disputing charges. Another frequent issue is assuming a cancellation automatically means immediate deletion of account data - DeepL retains custom data for a period (90 days) after deactivation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct purchase) | Refund possible under DeepL's 14‑day withdrawal or after Support review; pro‑rata charge may apply if service used | Low - Moderate (cancel in account UI; refunds require contacting Support) |
| iOS (App Store) | Refunds handled by Apple; DeepL cannot directly change App Store billing in most cases | Moderate - Variable (cancel via App Store; refund outcome depends on Apple) |
| Google Play (Android) | Refunds handled by Google Play; DeepL typically cannot directly refund these purchases | Moderate - Variable (cancel via Google Play; refund decisions vary with Google) |
After cancelling
After you cancel, keep confirmation emails and screenshots until your billing cycle ends and beyond the 90‑day data retention window if you need proof. If you want a refund, contact DeepL Support promptly and provide documentation; for App Store or Google Play purchases follow the platform refund process. For help and next steps see DeepL’s Help Center and Terms page, and, for platform purchases, Apple or Google’s subscription support pages. If you encounter billing that is not resolved, consider contacting your card issuer for a chargeback or filing a complaint with provincial consumer protection authorities.
Useful links: DeepL Help Center, DeepL Terms & Conditions, DeepL Support / Contact, Apple - manage subscriptions, Google Play - subscriptions, Canadian guidance on disputes and chargebacks.
Address
For registered‑mail cancellations or formal written notices send your signed letter by registered mail (raccomandata A/R) to:
DeepL, Maarweg 165, 50825 Cologne, Germany